Enugula Estates · Ops Dashboard v2

Friday, August 14, 2026

1:24 PM ET · midday
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
SummaryJanine callDeadlinesDecisionsAttentionMoneyWatchlistOwnersBig issuesSmallerTeamIdeas

⏱ 60-second summary

  1. No new Slack activity this window (12:33–13:24 ET) — everything below comes from the email queue.
  2. Rene Saurette Expedia damage-waiver case appears resolved: Expedia confirms the refund for unused nights has been processed on their end. Source ↗
  3. PM Jam followed up asking whether the PVC pipe for the Labor 1419 AC leak has arrived — still needs a reply. Source ↗
  4. Two Stripe disputes (Jennifer Snyder $1,812.33, Addi Sahele $45) are final losses from last window — no further action possible, just log for pattern-tracking. Source ↗
  5. Revenue is healthy — August at $291,718 (64.3% occupancy, RevPAR $72), pickup of 26 bookings yesterday — but Monroe (this week's focus property) still has no update on its open connectivity tickets. Source ↗

📅 Deadlines in view

2026-08-15
Mary $1000 Airbnb payment request (Tulsa) response due 4PM CDT
Link ↗
2026-08-23
Hideaway 1031 bedbug treatment expected complete/inspected
Link ↗
2026-08-28
Shameer reimbursement — Airbnb allows until this date for next step
Link ↗
2026-09-08
Chandra Sellappan Stripe dispute decision expected
Link ↗
August revenue
$291,718
▲ live
August occupancy
64.3%
August · RevPAR $72
September revenue
$75,191
▲ live
September occupancy
10.8%
September · RevPAR $19
Lost this week
$3,793
▼ disputes

Needs your attention oldest first · decisions above excluded

1
—Marisol CS lock refusal Still unresolved, needs alternate vendor or a Vishal meeting; no movement across multiple windows
Slack thread ↗
2
⬆Labor 1419 AC set to heat / PVC leak PM directly followed up asking if the PVC pipe has arrived — visible customer-facing delay
PM follow-up email ↗
3
—Marriott Jamie Wagner case Final-attempt notice sent by HVMB support, needs urgent reply
Gmail thread ↗

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$3,793
Recovered this week
$135
At risk
$2,800
Awaiting ruling
$1,099
—Mary $1000 Airbnb payment request (Tulsa)$1000
Response due Aug 15 4PM CDT
Link ↗
—Chandra Sellappan Stripe dispute$604.26
Evidence submitted, decision expected by Sept 8
Link ↗
—Jennifer Snyder Stripe dispute — lost$1,812.33
Ruling final, no further action; contributes to weekly loss total
Link ↗
—Addi Sahele Stripe dispute — lost$45
Ruling final, no further action
Link ↗
—Stylish Sanctuary Stripe dispute — evidence dueunspecified
Reminder received, evidence submission window closing soon
Link ↗
—Shameer reimbursement declinedunspecified
Guest declined to pay; Airbnb allows until Aug 28 for next step
Link ↗
—Airbnb reimbursement request CLSF-06300786unspecified
Awaiting clarification reply — guest claims damage waiver already paid
Link ↗
—Airbnb reimbursement request CLSF-06337846unspecified
New AirCover specialist (Edward K) assigned, awaiting our response
Link ↗
—Skyhouse 309 damage waiver dispute (CLSF-06310832)unspecified
Shipping label sent, drop-off unconfirmed; AirCover status update received from Hayda
Link ↗
—James Green Vrbo refund (HA-rT42bOa)unspecified
Vrbo asked when refund was initiated; we confirmed processing on our end
Link ↗
✓Rene Saurette Expedia damage-waiver caseclosed
Link ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Monroe (weekly focus target) — connectivity/appliance issuesMonroe 5033 no-show maintenance, new ticket; Monroe 4929 internet tech pending guest response — no update this window—Link ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute pending—Link ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendor—Link ↗
Marriott Jamie Wagner caseFinal-attempt notice from HVMB support, urgent reply needed▲Link ↗
Stripe dispute lossesTwo disputes lost ($1,812.33 + $45) now final; Stylish Sanctuary evidence still due—Link ↗
Labor 1419 AC/PVC leakPM directly chasing for status on PVC part — visible delay risk▲Link ↗

👤 Open items by owner

WhoOpenOldestItems
Karla2Marriott Jamie Wagner escalation; Marriott Tyrone Freeman escalation
Jam1Labor 1419 AC/PVC leak — PM chasing status
Vishal1Marisol CS lock refusal — needs decision/meeting

The big issues, explained

—Marisol CS lock refusal unresolved

Serious

What’s going on Vendor continues to refuse lock work; no alternate vendor lined up and no meeting scheduled with Vishal to decide next steps.

Why it matters Blocks turnover/security fix indefinitely; guest safety and unit-readiness risk grows the longer this sits.

VVishal
Slack thread ↗

—Marriott Jamie Wagner — final notice unanswered

Serious

What’s going on Marriott's HVMB support sent a final-attempt notice on this instay case and needs a reply.

Why it matters Missing the reply window could close the case unfavorably or damage the Marriott channel relationship.

KKarla
Gmail thread ↗

Smaller items

⬆Labor 1419 PM follow-up on PVC pipe awaiting reply
PM Jam emailed asking if the PVC pipe for the AC leak fix has arrived — reply needed to keep confidence up. Jam Link ↗
✓Rene Saurette Expedia waiver — refund confirmed resolved
Expedia confirmed the refund for unused nights has been processed; no further modifications expected. Guest comms Link ↗

💡 Ideas & 🔁 patterns

Unread inbox ≠ unhandledMany Guesty/Airbnb/Vrbo notifications sit unread in Gmail because the team is actively working these cases in the OTA extranets directly.
Fix: Continue treating email as a secondary audit trail, not the primary indicator of case status.
No notes yet