Enugula Estates · Ops Dashboard v2

Sunday, August 16, 2026

3:00 PM ET · midday
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.

⏱ 60-second summary

  1. Monroe 5033 light/fan outage closed out cleanly: portable AC installed, $25 refund approved and processed, guest accepted — good end-to-end example this window. Source ↗
  2. Two critical items still need Vishal-level attention with no movement: Marriott EID expiry notices and Inwood on the Park's liability insurance proof — both flagged as 'immediate action required' by the vendor/partner. Source ↗
  3. BDC (Booking.com) delisting of the Downtown 1BR w/ pool listing is now on a 7-day bookability countdown — still needs someone to re-add availability in Guesty (property-management system). Source ↗
  4. New maintenance items opened this window: Meridia 607 broken cabinet, Cold Storage 627 peeling tub, The Sur 211 black ceiling spot (escalation-worthy per SOD), and Inwood Park 2411 missing blind panels. Source ↗
  5. Revenue snapshot (as of Aug 15) is healthy: August at $303,502 revenue/67% occupancy, September pickup accelerating (+$5,024 day-over-day); no automation failures, only Ratings refresh still running. Source ↗

📅 Deadlines in view

2026-08-23
Hideaway 1031 bedbug treatment expected complete/inspected
Link ↗
2026-08-28
Shameer reimbursement - Airbnb next-step deadline
Link ↗
2026-09-08
Chandra Sellappan Stripe dispute decision expected
Link ↗
August revenue
$303,502
▲ live
August occupancy
67.0%
August · RevPAR $75
September revenue
$82,869
▲ live
September occupancy
12.3%
September · RevPAR $21
Lost this week
$5,828
▼ disputes

Needs your attention oldest first · decisions above excluded

1
Marriott EIDs about to expire Automated notices (two now received) say Enterprise IDs at Stylish Stays are about to expire; no confirmation of renewal yet, risking channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1).
2
Inwood on the Park liability insurance proof 'Immediate action required' notice for proof of liability insurance remains unread/unactioned since Aug 15.
3
Marisol CS lock refusal Still no alternate vendor found and no Vishal meeting scheduled; stuck for 4+ days.

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$5,828
Recovered this week
$180
At risk
$2,800
Awaiting ruling
$1,099
Monroe 5033 partial refund$25
Light/fan not working; guest accepted $25 refund, processed, feedback kept private.
Stripe dispute lost - $2,035.80 (timed out)$2,035.80
Ruling final, resolved in customer's favor due to missed evidence deadline.
Jennifer Snyder Stripe dispute lost$1,812.33
Ruling final.
Addi Sahele Stripe dispute lost$45
Ruling final.
Chandra Sellappan Stripe dispute$604.26
Evidence submitted, decision expected by Sept 8.
Stylish Sanctuary Stripe disputeunspecified
Evidence submission window closing soon.
Vrbo unauthorized event riskunspecified
Vrbo flagged a booking as possible house-party risk; needs review.
BDC delisting - Downtown 1BR w/ poolunspecified
7-day bookability countdown live; needs availability re-added via Guesty.
Monroe 5033 refund closed - guest accepted $25, feedback kept privateclosed

🔁 Recurring watchlist

ItemStatusTrendSource
Monroe (weekly focus target) — connectivity/appliance issuesMonroe 5033 light/fan resolved with portable AC + $25 refund; Monroe 4929 internet still pending, Monroe 4945 listing removal still unresolvedLink ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute pendingLink ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendorLink ↗
Marriott Jamie Wagner caseFinal-attempt notice, urgent reply still neededLink ↗
Marriott EIDs about to expireSecond automated notice received, still needs renewal/confirmationLink ↗
Stripe dispute lossesThree lost ($1,812.33 + $45 + $2,035.80); Stylish Sanctuary evidence dueLink ↗
Labor 1419 AC/PVC leakListing reactivated; PVC part status still unconfirmedLink ↗
Overdue work orders (general)PM followed up again asking for ETAsLink ↗
Vrbo unauthorized event riskStill needs reviewLink ↗
BDC listing delisted (Downtown 1BR w/ pool)7-day bookability countdown continues, still needs availability re-added via GuestyLink ↗
Inwood on the Park liability insurance proofStill needs insurance doc submissionLink ↗

👤 Open items by owner

WhoOpenOldestItems
Karla3Overdue work orders, Vrbo unauthorized event risk, Wendy reimbursement
Maintenance coordinators (U0AT784QN1W)4Monroe 5033 (AC follow-up), Meridia 607 cabinet, Cold Storage 627 tub, The Sur 211 ceiling spot
Vishal3Marisol CS lock refusal, Marriott EID expiry, Inwood on the Park insurance

The big issues, explained

Marriott EIDs about to expire

Critical

What’s going on Two automated notices (Aug 15 and Aug 16) warn that Enterprise IDs (EIDs) used for Marriott channel connections are about to expire, risking Westshore 46.2, Hideaway 1182.1, and Labor 1215.1 listings.

Why it matters If EIDs lapse, those channel connections could go offline, cutting off bookings from Marriott-affiliated channels.

VVishal

Inwood on the Park liability insurance proof

Critical

What’s going on Property manager sent an 'immediate action required' notice demanding proof of liability insurance; no submission has been made.

Why it matters Failure to provide proof could jeopardize the management relationship or trigger a lapse in coverage/compliance.

PPruth

BDC listing delisted - Downtown 1BR w/ pool

Serious

What’s going on Booking.com delisted this property; it now shows a 7-day countdown before it becomes permanently unbookable on that channel unless availability is re-added in Guesty.

Why it matters Continued inaction will permanently lose this unit's Booking.com channel and its revenue.

RRelisting team (Mc Neil)

Smaller items

🆕Meridia 607 broken cabinet new ticket
Cleaner reported cabinet door broken, needs to be screwed at top; maintenance requested. Maintenance Link ↗
🆕Cold Storage 627 tub peeling logged
Cleaner recommends refinish for peeling tub. Maintenance Link ↗
🆕The Sur 211 black spot on ceiling priority
SOD priority item; needs check for active leak or worsening, escalate to emergency maintenance if needed. Maintenance coordinators Link ↗
🆕Inwood Park 2411 missing blind panels to file ticket
Guest wants this checked before their check-out date. Maintenance coordinators Link ↗
Monroe 5033 light/fan + AC resolved
Portable AC installed Aug 14, confirmed via Ring/post-clean photos; $25 refund processed and accepted. Maintenance / Guest comms Link ↗
🆕Monroe 4945 tax configuration question pending discussion
Relisting asked whether Monroe units have a specific tax config in Guesty; told to add to tomorrow's SOD for discussion. Mc Neil Link ↗

⏱ Team performance

✓ U0AS6J5NT6F (guest comms)
Handled Monroe 5033 refund end-to-end within ~40 minutes (14:28 request, 14:31 approval, 15:09 processed), including guest follow-up to keep feedback private.
✓ U0AT784QN1W (maintenance coordinator)
Produced detailed SOD (Aug 16) covering priority and to-file items, and self-corrected after being told a Destiny dispatch wasn't an emergency, canceling to file a ticket instead.
✓ U0BGX62JP6Y (relisting)
Raised Monroe 4945 tax configuration question proactively; asked to follow up on SOD cadence clarification.

💡 Ideas & 🔁 patterns

Repeated Marriott EID expiry noticesTwo nearly identical automated EID-expiry notices landed within 24 hours with no confirmed action taken yet.
Fix: Set a recurring reminder/owner for Marriott EID renewals ahead of expiry windows so automated notices don't stack up unresolved.
No notes yet