🗒 Your notes for today 14 · from notes/<date>.md, matched against today’s traffic
Nolan / Kota North 1143 hot water 📞 CallDidn't reach Nolan. Reached Chris, who said the APM (Paul) can help — but Paul never called back and I couldn't reach him either. Nolan is back Tuesday.
Owner — VishalStatus — No signal in this window
Next: Try Nolan directly once he's back Tuesday.
Mayehouse 215/217 offboarding (Daniel) 🛠 Project215 is Sunday, 217 is Monday. I'll have to work in the unit alongside the cleaners to get it done.
Owner — Vishal / KarlaStatus — Corroborated — SLC scheduled clean on 217 completed per cleaning-coordinators EOD; 215/217 offboarding tracked in ledger as good status.
Next: Confirm 215 completion and final bag/linens instructions were followed.
Unit performance with Pruth 🛠 ProjectPull the past couple of months and add it to the unit-performance dashboard so we can see trends.
Owner — Vishal / PruthStatus — No signal in this window
Next: Schedule time with Pruth to pull the data.
Company direction 🗣 DiscussHaven't had the chance to talk to Pruth about this yet.
Owner — Vishal / PruthStatus — No signal in this window
Next: Find time with Pruth.
Labor — losing 20 units / SA Inspire Downtown replacement deal 🛠 ProjectPotential replacement deal at SA Inspire Downtown. Reach out to their PM Monday when she's back.
Owner — VishalStatus — No signal in this window
Next: Call SA Inspire Downtown PM Monday.
Shiv's call 📞 CallPrepped. It's been moved to Monday at 9 PM.
Owner — VishalStatus — No signal in this window
Next: Hold Monday 9PM call.
Mark — Scottsdale unit inquiry ↩️ Follow-upFollow up Monday to see if he's still interested.
Owner — VishalStatus — No signal in this window
Next: Call/email Mark Monday.
Stylish reviews below 5 stars 🛠 ProjectHaven't worked on this, need to pick it back up.
Owner — VishalStatus — Corroborated indirectly — multiple review-removal requests (Ori, Cecilia, Raj, Karen) were denied by Airbnb this window, all staying up on the platform.
Next: Review the denied-appeal list and decide whether to escalate or accept.
Accountant / Cost Segregation strategy 🛠 ProjectCall prepped and done. New topic to work: Cost Segregation and buying a property. Set up a call with John (the data guy) for information on a done-for-you strategy, and work out how we'd build our own version.
Owner — VishalStatus — No signal in this window
Next: Schedule call with John.
Stripe → Karla weekly reminder ↩️ Follow-upMessaged Karla to add a Slack reminder so these stop getting missed. Set up time with her to review together — right now we're just losing these, so the goal is figuring out how to win more of them.
Owner — Vishal / KarlaStatus — Corroborated — ledger shows Karla's ops team already agreed to set up the weekly Slack reminder + screenshots of closed Stripe disputes.
Next: Hold the review session with Karla on win-rate strategy.
CLSF-06310832 check ↩️ Follow-upSent to the support channel, team should be working it. Check whether it actually got completed.
Owner — VishalStatus — Not completed — Airbnb countered with a $1,491.64 offer and it's still awaiting our reply (12.9h and climbing).
Next: Get Guest-comms to respond to Airbnb's offer today.
Witherspoon (Philadelphia) deal ↩️ Follow-upNeeds a follow-up.
Owner — VishalStatus — No signal in this window
Next: Follow up with Witherspoon contact.
Citizen (Salt Lake City) deal 🛠 ProjectCall with Elyce went well — more detail is in my pruth@ email. They're looking to tour the building Monday.
Owner — VishalStatus — Corroborated — email thread confirms Vishal will stop by for a tour tomorrow morning per the Elyce/Citizen thread.
Next: Confirm tour time with Elyce for Monday.
Skyhouse renewals on-site Monday 🛠 ProjectGo on site and see if we can get the renewals signed.
Owner — VishalStatus — No direct signal, but Vishal was noted as being at Skyhouse this evening per ops chat.
Next: Go on-site Monday to push renewal signatures.
💰 Money unread ≠ unhandled — team may be working cases in the extranet
—Stripe dispute activityn/a
No new Stripe payout/dispute movement in this window beyond a routine EOD note ('Stripe Dispute') and an unrecognized-device sign-in alert (likely benign). Chandra Sellappan dispute ($604.26) still pending decision by Sept 8.
⬆CLSF-06310832 (Dana) — $1,491.64 counter-offer outstanding$1,491.64
Airbnb approved garage opener ($200) + smoke remediation ($1,291.64) but we haven't replied to accept or push back.
—CLSF-06337846 (Dana, Thumbtack contractor)unquantified
Edward K at Airbnb gave a 48h extension for proof of payment/business info on the Thumbtack contractor cleanup claim.
🆕Sabrina requesting $183.36 (San Antonio tow reimbursement)$183.36
Guest is requesting reimbursement for a tow after a parking mix-up at check-in; deadline to respond is Aug 27, 5:00 PM CDT.
—Amazon retrocharge for unreturned chairs$325.28
Charged for an unreturned item from a return request; still unreplied at 45+ hours.
✓M reimbursement — M paid $60 USDclosed
✓Shameer reimbursement — closed by Airbnb (guest declined to pay, no further action)closed
✓CLSF-06320413 (Bentley Sanctuary) — declined, missed 14-day notice requirementclosed
🎯 Handling gaps — coach the team 3 open · loss-exposure emails opened but not resolved in our favor
🆕Sabrina — $183.36 tow reimbursement request
$183.36What happened Guest is requesting reimbursement for a tow tied to a parking miscommunication at check-in; email unread, no team reply yet.
The gap Unread request with a hard response deadline (Aug 27, 5PM CDT) not yet actioned.
Coach the team Assign to guest-comms now, review the parking-tag/walkthrough claim, and respond before the deadline to avoid a review-flag risk from Airbnb for 'multiple unresolved requests.'
Owner: Guest-comms
🆕CLSF-06388456 — action required, info requested
unquantifiedWhat happened Guesty flagged that more information is needed to start reviewing this reimbursement claim; unread and unanswered.
The gap Action-required email unanswered beyond the ~1h threshold (1.8h and climbing).
Coach the team Reply promptly with the requested documentation to keep the review moving; delayed responses risk the claim being closed for lack of info like CLSF-06320413.
Owner: Guest-comms
—stylish1@ review-removal requests (Ori, Cecilia, Raj, Karen) — denied, no appeal
unquantifiedWhat happened All four review-removal requests were denied by Airbnb this window ('review follows our Reviews Policy'); none were replied to or appealed by the team.
The gap Team never replied to these threads or considered an appeal path before/after denial.
Coach the team Review each denial for appeal eligibility and respond within Airbnb's window if grounds exist; otherwise close out formally so they stop aging on the board.
Owner: Guest-comms
The big issues, explained
—Schlage lock vendor account deleted — mass lockout risk
CriticalWhat’s going on The Schlage account tied to smart locks was deleted, requiring the team to re-register locks unit by unit across Skyhouse, Labor, The Vue, Asteria, Inwood, and Cold Storage. Ops spent the evening chasing guest PTE (permission to enter) to reconnect locks, coordinating cleaners and James (handyman) to prioritize occupied units.
Why it matters Guests could be locked out of their units; cleaners are already reporting delayed access and repeat trips (e.g., Asteria 213 battery replacement blocked by the account issue).
OOpsKKarlaNext: Continue unit-by-unit reconnection; prioritize occupied units with guests present tonight; ensure cleaner codes and maintenance codes get added and tracked on the shared sheet.