Enugula Estates · Ops Dashboard v2

Tuesday, August 18, 2026

9:00 AM ET · morning
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
Marriott EIDs about to expire — 4th consecutive automated warning with no confirmed renewal — risk of losing Marriott channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1) if EIDs lapse. EID expiry notice ↗

⏱ 60-second summary

  1. Marriott Enterprise IDs (system logins that keep property listings connected) have now gotten automated expiry warnings 4 days running (Aug 15-18) with zero human reply — this is the single most urgent item on the board. Source ↗
  2. Inwood on the Park's insurance company sent an 'Immediate Action Required' notice for proof of liability insurance — still no doc submitted after 3 days. Source ↗
  3. Monroe (this week's focus property) picked up a new issue overnight: unit 5021 half-bath draining slow, ticket filed — on top of still-unresolved 4929 internet and 4945 listing removal. Source ↗
  4. Inwood Park 4315 (weed smell dispute): Vishal/Pruth approved a $60 make-good refund and told the team to send it now rather than wait for checkout, since the smell issue is chronic there. Source ↗
  5. Three new maintenance reports overnight (Skyhouse 421 slow drain + loose rug, Silo 506 garage door not opening, Asteria 117 hole in wall) plus a new Guesty reimbursement case and a guest (Taylor) declining to pay damages. Source ↗

📅 Deadlines in view

2026-09-08
Chandra Sellappan Stripe dispute decision expected
Link ↗
2026-08-28
Shameer reimbursement — Airbnb window to escalate closes
Link ↗
2026-09-02
Taylor declined-to-pay case — Guesty help window closes
Link ↗
2026-08-23
Hideaway 1031 bedbug treatment expected complete/inspected
Link ↗

🔴 Decisions only you can make 1 open

1 · Inwood Park 4315 refund timing
Team debated waiting until checkout vs. offering the $60 (20% of nightly) refund now; Vishal's team (Vera) directed sending it immediately since the weed smell issue recurs at this property.
A — Wait until checkout to see if issue resolvesB — Offer refund immediately to calm guest
August revenue
$69,243
▲ live
August occupancy
14.1%
August · RevPAR $17
September revenue
$16,735
▲ live
September occupancy
2.0%
September · RevPAR $4
Lost this week
$5,828
▼ disputes
Open decisions
1
▼ all yours

Needs your attention oldest first · decisions above excluded

1
Marriott EIDs about to expire 4th consecutive automated warning with no confirmed renewal — risk of losing Marriott channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1) if EIDs lapse.
2
Inwood on the Park liability insurance proof Immediate-action notice still open 3 days later; risk to property insurance standing.
3
Marisol CS lock refusal Vendor still refusing job; no alternate vendor found; needs Vishal meeting.

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$5,828
Recovered this week
$180
At risk
$2,800
Awaiting ruling
$1,099
🆕New Guesty reimbursement request CLSF-06310832 (Dana)n/a
Guest Dana submitted resolution request documentation; Airbnb specialist reviewing.
🆕Taylor declined to pay reimbursement requestn/a
Guest Taylor declined; Guesty says team can request help until Sept 2.
Inwood Park 4315 weed-smell refund$60
20% nightly-rate compensation approved and being sent to guest now (not waiting for checkout).
Chandra Sellappan Stripe dispute$604.26
Evidence submitted, decision expected by Sept 8.
James Green Vrbo refund (HA-rT42bOa)n/a
Vrbo pressing again for confirmation refund was initiated.
Wendy reimbursement requestn/a
Guesty auto-nudge — Wendy still hasn't responded.
BDC case — Clemmons Diane reservation 5273694921n/a
Booking.com following up on refund offer status, needs reply.
Stylish Sanctuary Stripe disputen/a
Evidence submission window closing soon.

🔁 Recurring watchlist

ItemStatusTrendSource
Marriott EIDs about to expire4th automated notice (Aug 15-18), still needs renewal/confirmationLink ↗
Inwood on the Park liability insurance proofStill needs insurance doc submissionLink ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute pendingLink ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendorLink ↗
Marriott Jamie Wagner caseFinal-attempt notice, urgent reply still neededLink ↗
BDC listing delisted (Downtown 1BR w/ pool)7-day bookability countdown continuesLink ↗
Monroe (weekly focus target)New 5021 slow drain ticket added; 4929 internet & 4945 listing removal still pendingLink ↗
Stripe dispute lossesThree lost ($1,812.33 + $45 + $2,035.80); Stylish Sanctuary evidence dueLink ↗
Labor 1419 AC/PVC leakListing reactivated; PVC part status still unconfirmedLink ↗
Overdue work orders (general)PM followed up again asking for ETAsLink ↗
Vrbo unauthorized event riskStill needs reviewLink ↗
Labor 1375 bathroom lights / Labor 1459 alarm chirpingHandyman James replaced smoke detector battery but guests still report beeping; escalated to GioLink ↗

👤 Open items by owner

WhoOpenOldestItems
Vishal3Marriott EIDs, Marisol CS lock refusal, Marriott case escalations
Pruth2Inwood liability insurance, Marriott EID follow-through
Karla2Marriott EIDs, overdue work orders
Maintenance (Jam/Aira/James)6Monroe 5021 drain, Skyhouse 421, Silo 506 garage door, Asteria 117 hole, Labor 1375 lights, Labor 1459 alarm

The big issues, explained

Marriott EID expiry — repeated unanswered warnings

Critical

What’s going on Marriott Support has sent automated 'Enterprise ID about to expire' notices on Aug 15, 16, 17, and now confirmed again by Aug 18 morning digest, with no renewal action taken yet.

Why it matters If EIDs lapse, channel connections for Westshore 46.2, Hideaway 1182.1, and Labor 1215.1 could be disconnected, cutting off bookings on those channels.

VVishalKKarla

Inwood on the Park insurance proof overdue

Critical

What’s going on Insurance company (erenterplan) sent an immediate-action notice requiring proof of liability insurance; still unaddressed.

Why it matters Failure to submit could jeopardize the property's insurance coverage or standing with the HOA/management.

PPruth

Monroe (weekly focus) issues piling up

Warn

What’s going on New slow-drain report at Monroe 5021 on top of unresolved 4929 internet tech visit and 4945 listing removal that Airbnb won't reactivate.

Why it matters Monroe is this week's explicit focus target — repeated new issues suggest the property needs a broader inspection, not just piecemeal fixes.

KKarlaMMc Neil

Smaller items

🆕Skyhouse 421 slow drain + rug hazard in progress
Guest reported slow bathtub drain and taped-down rug hazard; awaiting entry permission for maintenance. Vera/maintenance Link ↗
🆕Silo 506 garage door won't open in progress
Remote and wall unit both fail to lift door; guest advised to use street parking overnight. Aira/maintenance Link ↗
🆕Asteria 117 hole in wall awaiting PTE
Guest found hole; team asked if guest wants it fixed during stay, PTE (permission to enter) requested. Maintenance Link ↗
Reunion 303 GC assignment mixup resolved
Property was listed under both GC-C and GC-A; corrected to GC-A on canvas. Ceci/GC team Link ↗
Cold Storage 204 damage waiver waived resolved
Guest objected to waiver/deposit requirement; waived per policy explanation, tracker updated. Issa Link ↗

⏱ Team performance

✓ Angelyn (overnight SOD)
Completed full overnight SOD/EOD checklist (battery audits, GC comms, check-in verification) start to finish, 01:59–09:14, with clean handoff notes.
✓ U07KK566Z2Q (guest comms overnight)
Stayed working through a local power outage on mobile data, kept team updated, confirmed restoration at 03:36.
✓ Vera
Made the call to expedite the Inwood Park 4315 refund rather than wait for checkout.

💡 Ideas & 🔁 patterns

Marriott automated notices being missed repeatedlyFour consecutive automated EID-expiry emails have gone unanswered because they're system-generated and easy to skip.
Fix: Assign a single owner to call Marriott support directly rather than waiting on email threads.
Inwood Park recurring odor complaintsWeed-smell complaints have recurred enough at Inwood that the team pre-emptively expects the issue won't be resolved before checkout.
Fix: Investigate a structural fix (deep clean/ozone treatment or policy change) rather than repeated after-the-fact refunds.
No notes yet