What happened Third notice from the leasing office demanding proof of liability insurance; thread has sat unanswered again, now 2.5h since latest message (part of a longer-running unresolved compliance issue).
The gap Team has never replied across any of the notices despite repeated 'immediate action required' framing.
Coach the team Submit proof of liability insurance or respond to the leasing office same-day whenever an 'immediate action required' notice arrives; do not let it sit even a few hours.
| Item | Status | Trend | Source |
|---|---|---|---|
| Skyhouse lease renewal reply | 47-48h unanswered, deadline approaching within ~24h | ▲ | Link ↗ |
| Vrbo unauthorized event risk (HA-MRiD4VO) | Now ~32.2h unread, still no guest outreach | ▲ | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Guest-comms | 6 | Vrbo event risk, Susannah review denial, Joseph review denial, Bill/Ben reimbursement clocks, Generali claim in review | |
| Maintenance coordinators | 3 | Hideaway 1283 trash/Keurig/can opener, Kota 1137 blinds, Kota 1007 ants |
What’s going on While trying to consolidate 115/117 into the higher-reviewed 215/217 listings, the team deleted 215/217 from Airbnb entirely (not just unlisted). They're now asking Airbnb (Bentley) to restore them, and considering waiting 24h given an open Airbnb thread.
Why it matters Two active listings are completely off Airbnb with no guarantee they can be restored — potential permanent loss of reviews/history and booking capacity for those units.
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