🔧 Maintenance — help the coordinators close these 4 open · 3 need you to unblock
🆕Silo 506 — thermostat not holding, AC won't turn on
SeriousWhat’s going on Guest (Elena Trueba, Oct 20-27) reports thermostat says 'holding' but AC won't engage; basic troubleshooting didn't fix it.
Guest impact Guest in-unit without working AC
Blocked on Awaiting maintenance dispatch
Status: PTE approved, ticket requested for first-thing tomorrow · Owner: Maintenance coordinators
How you can help: Confirm a vendor is dispatched overnight/early morning given guest discomfort
—Cold Storage Corridor Refresh (3rd floor) — camera/lockbox removal needed
WarnWhat’s going on Building (Tanya) wants camera, plate, and lockbox removed from the 3rd floor corridor before the refresh starts; team couldn't locate anyone to do it, Marisol flagged other cameras already taped.
Guest impact none noted
Blocked on No team member available to pull the hardware
Status: Informed Tanya of the issue; awaiting her response · Owner: Maintenance coordinators
How you can help: Approve pulling in an outside hand (James/handyman) to remove the camera/lockbox before the refresh start
—Westshore Palms 63 — multi-issue (sinks, TV, fan/AC)
WarnWhat’s going on Both sinks not draining, TV login error, bedroom fan not working, AC gurgling — ongoing multi-ticket unit.
Guest impact Guest living with multiple inconveniences
Blocked on Maintenance scheduling
Status: PTE approved on drain issue; fan/AC deferred to post-checkout per guest preference · Owner: Maintenance coordinators
How you can help: Push for a single consolidated maintenance visit to close all open tickets at once
—Silo 506 — parking tag still missing
WarnWhat’s going on Coordinator called guest twice about the missing parking tag replacement, no answer.
Guest impact none (parking workaround likely in place)
Blocked on Guest unresponsive
Status: Awaiting guest callback; building office contact also in progress · Owner: Maintenance coordinators
💰 Money unread ≠ unhandled — team may be working cases in the extranet
—Stripe disputes — no change this runn/a
No new Stripe payout/dispute activity in this window's digest. Open items unchanged: Jasper Ribbers wind-down $6,242.23 (critical, still unanswered), AMEX $60.83 Douglas Schneider dispute (due Nov 11), Wells Fargo $341.44 fraud dispute (due Nov 25).
⬆CLSF-06557060 (Dana) — baseboard claim deniedundisclosed
Airbnb formally denied the baseboard reimbursement — team never submitted the requested before/after photos or invoice verification within the 30-day window.
⬆CLSF-06567854 (Bentley) — decision upheld against usundisclosed
Airbnb upheld its original decision after escalation request; claim closed against us.
🆕Generali Claim #26182363-01 — fresh unread copiesundisclosed
New copies landed in both pruth and stylish1 inboxes, 0.1h old. Per standing rule, flag only while unread — do not action until reviewed.
—Angelo / Isabella reimbursement declinesunquantified
Both guests declined to pay reimbursement requests; Airbnb escalation available through Nov 3 if we want to pursue Host Damage Protection.
✓CLSF-06557060 (Dana) — baseboard claim denied, no documentation submittedclosed
✓CLSF-06567854 (Bentley) — Airbnb upheld original denial on escalationclosed
🎯 Handling gaps — coach the team 8 open · loss-exposure emails opened but not resolved in our favor
🆕Bently/Charity deposit dispute — 2-hour return threat
$650What happened Airbnb ambassador told us if we don't respond within 2 hours, they will return the $650 security deposit + fob fee to the guest. Thread opened/read 13.3h ago, no reply sent.
The gap Opened/read but not replied; window to dispute has almost certainly lapsed.
Coach the team Any thread citing a short response window (hours, not days) should be replied to immediately, even with a holding message, to preserve the dispute right.
Owner: Guest-comms
—CLSF-06598270 (Todd) — documentation request unanswered
unquantifiedWhat happened Airbnb asked for proof of payment and invoice within 24 hours; unanswered 8.8h.
The gap Action-required documentation request sitting unanswered.
Coach the team Assign a same-day owner to gather and submit payment proof/invoice before the 24h window lapses.
Owner: Guest-comms
—CLSF-06611855 — smoke odor claim, payment proof requested
unquantifiedWhat happened Airbnb following up again on documentation requested since Oct 15; still unanswered 4.3h into this latest reminder.
The gap Repeated documentation requests going unanswered across weeks.
Coach the team Submit the payment proof for the smoke odor cleaning now — this is the second reminder.
Owner: Guest-comms
—Guesty Vrbo commission settings — Oct 29 deadline unanswered
unquantified (payout/reporting accuracy)What happened Guesty flagged that our Vrbo Channel Commission setting needs manual updating before the new flat 12% rate rolls out Oct 29; unanswered 20.7h.
The gap Action-required notice with a hard date sitting unread.
Coach the team Update the Vrbo Channel Commission field in Guesty now, well ahead of Oct 29.
Owner: Vishal / ops
🆕Marriott EID expiration notice — unread 22.9h
n/a (listing access risk)What happened One or more Marriott Enterprise IDs will expire within 10 days; no reply/action logged.
The gap Action-required notice unread nearly a full day.
Coach the team Log into the Marriott Identity Portal and renew the flagged EID(s) before they disable.
Owner: Vishal / ops
🆕Marriott access-administrator shortfall — unread 23h
n/a (listing access risk)What happened Marriott flagged we're below the recommended two access administrators at Stylish Stays; unread, no action taken.
The gap Action-required compliance notice sitting unread.
Coach the team Designate a second access administrator via the Marriott Identity Portal.
Owner: Vishal / ops
🆕stylish1@ — Ken reimbursement, guest unresponsive, no help request filed
unquantifiedWhat happened Airbnb noted Ken hasn't responded to a reimbursement request and offered Airbnb Support help by Nov 2; thread unanswered 8.6h, no action taken by our team.
The gap Team hasn't requested Airbnb Support's help despite the clock running.
Coach the team File the Airbnb Support help request now rather than waiting for the Nov 2 cutoff.
Owner: Guest-comms
—AT&T equipment return — $100 reward unanswered
$100 reward upsideWhat happened AT&T final-notice-style reminder about returning internet equipment sitting unread 14.9h; $100 reward card at stake if returned by 11/19.
The gap Final-notice reminder unread for 14.9h.
Coach the team Assign someone to physically return the equipment via FedEx before 11/19 and confirm.
Owner: Pruth / ops
The big issues, explained
🆕Generali claim unread-recurrence
WarnWhat’s going on A new Generali Claim #26182363-01 landed unread in both pruth and stylish1 inboxes within the last run window, continuing a pattern of multiple Generali claims going unread for extended periods.
Why it matters Per standing rule these only need action while unread, but the recurrence suggests inbox monitoring for this sender is lagging.
VVishalPPruthNext: Open and review the claim promptly to close the loop before it ages.
🆕Marriott compliance notices stacking up
SeriousWhat’s going on Two new Marriott action-required notices (EID expiration, access-admin shortfall) are sitting unread 22-23h, separate from the already-resolved Case 00195423/EID penug349.
Why it matters If EIDs expire or access-admin coverage stays below the recommended two, Marriott listing management could be disabled.
VVishalPPruthNext: Log into the Marriott Identity Portal and designate a second access administrator, then renew the expiring EID(s).