Enugula Estates · Ops Dashboard v2

Sunday, August 30, 2026

3:00 PM ET · midday
Blue Slack ↗ · pruth@ email ↗ · stylish1@ email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
Skyhouse Apartments lease renewal — unanswered 43-44h — PM countersigned the lease; both the countersigned-lease and pending-approval threads have sat unreplied over 40h. This is a lease compliance issue, not just an FYI. Email - Countersigned ↗ Email - Pending approval ↗

⏱ 60-second summary

  1. September pickup is accelerating (+$9,261 revenue, +2.2% occupancy yesterday) while August ticked down slightly — good early signal for the coming month. Source ↗
  2. Skyhouse Apartments lease renewal has sat 43-44h unanswered across two threads (PM has countersigned) — needs Vishal's attention today. Source ↗
  3. Guest-comms reimbursement/claim backlog continues to grow — CLSF-06388456, 06399263, 06414516, plus Susannah's denied review, all unread 20-45+ hours. Source ↗
  4. Stripe Citibank $45 dispute (Stylish Sanctuary) remains unread at 88.5h; evidence due Oct 5 — no change otherwise. Source ↗
  5. Maintenance team is actively working the Schlage lock reconnection backlog (Reunion, Metro, Asteria, Cold Storage, Westshore) with daily SOD tracking. Source ↗

📅 Deadlines in view

2026-08-31
Skyhouse Apartments lease — sign within 72 hours of Aug 28 notice
Link ↗
2026-09-04
Reminder to reactivate suspended Labor 1319.1 listing
Link ↗
2026-10-05
Stripe/Citibank $45 dispute evidence due (Stylish Sanctuary)
Link ↗

🗒 Your notes for today 1 · from notes/<date>.md, matched against today’s traffic

Sam's review — check if it posted ↩️ Follow-up
Sam's review (the Airbnb I stayed at) — asked on Aug 21 to be reminded in about a week. Check whether the review ever posted.
Owner — VishalStatus — no signal in this window
August revenue
$355,168
▲ live · 26 bookings
August occupancy
81.7%
August · RevPAR $87
September revenue
$171,794
▲ live · 26 bookings
September occupancy
31.7%
September · RevPAR $44

Needs your attention oldest first · decisions above excluded

1
Skyhouse Apartments lease renewal — unanswered 43-44h PM countersigned the lease; both the countersigned-lease and pending-approval threads have sat unreplied over 40h. This is a lease compliance issue, not just an FYI.
2
Stripe/Citibank $45 dispute (Stylish Sanctuary) — evidence due Oct 5 Standing deadline rule: within 48h-window tracking; currently unread 88.5h. Evidence deadline is still weeks out but this needs a reply logged so it doesn't slip.

💰 Money unread ≠ unhandled — team may be working cases in the extranet

At risk
$8,500
Awaiting ruling
$649
🆕Inwood Park 2101 refund approved — $115.08$115.08
20% refund approved for AC + cleanliness/roach issues over affected nights.
Stripe — no change this runn/a
Per standing instruction, flagging Stripe status every run: Citibank $45 dispute (Stylish Sanctuary) still unread at 88.5h, evidence due Oct 5. Chandra Sellappan dispute ($604.26) unchanged, decision expected by Sept 8. No new Stripe disputes or payouts of note this window.
CLSF-06388306 (Dana) — denied, insect/pest damage not covered under Host Damage Protection Termsclosed

🎯 Handling gaps — coach the team 5 open · loss-exposure emails opened but not resolved in our favor

Reimbursement request to Ben — 24h clock long expired

unquantified

What happened Guesty gave Ben 24 hours to respond or pay; that email is now ~39.5h old with no team follow-up logged.

The gap Team never followed up after the 24h response window lapsed.

Coach the team Check Guesty for guest response; if none, escalate to Airbnb Support per the standard reimbursement escalation path.

Susannah's review removal denied — still unread

unquantified

What happened Airbnb denied the review-removal request for Susannah's review; the denial email remains unread.

The gap No appeal or acknowledgement filed after the denial.

Coach the team Read and log the denial; decide whether to appeal or close it out with the owner.

Vrbo unauthorized-event risk notice — still unread at 28h

unquantified — potential full refund/cancellation exposure if unaddressed

What happened Vrbo flagged a booking (Tulsa property, HA-MRiD4VO) as high risk for a disruptive event and asked us to contact the guest.

The gap No guest outreach logged since the notice arrived; window for proactive contact narrowing.

Coach the team Contact the guest today to confirm trip purpose and reiterate house rules per Vrbo's guidance; document the call.

CLSF-06388456 — bank proof/photos requested, still unanswered

unquantified

What happened Airbnb specialist Yosef requested proper invoice documentation, payment proof, and before-photos for this claim; unread for 33+ hours.

The gap Action-required doc request sitting well past the 1h response norm.

Coach the team Assemble the requested documentation (letterhead invoice, payment proof, before-photos) and reply today.

CLSF-06414516 (Shai Yon Andrews) — new claim unread ~28h

unquantified

What happened Airbnb forwarded the case to a senior specialist; still unread.

The gap No reply logged since the claim opened.

Coach the team Acknowledge and provide requested documentation promptly.

🔁 Recurring watchlist

ItemStatusTrendSource
Skyhouse lease renewal — unanswered 43-44hescalating, lease compliance riskLink ↗
Guest-comms Airbnb claim backlog (CLSF threads)multiple claims unread 20-45+ hoursLink ↗
Restock tracker accuracyops lead pressing cleaning coordinators for a fixLink ↗

👤 Open items by owner

WhoOpenOldestItems
Guest-comms9Vrbo unauthorized event risk, Susannah's review denied, Ben reimbursement 24h, CLSF-06388456, CLSF-06399263, CLSF-06414516, Shai Yon draft expired, plus various review-removal and reimbursement threads
Maintenance coordinators3Schlage reconnection across multiple properties, Inwood 2101 AC follow-up, Skyhouse lockbox #7
Vishal / ops1Skyhouse Apartments lease renewal

The big issues, explained

Skyhouse Apartments lease renewal stalled at 43-44h unanswered

Serious

What’s going on PM countersigned the lease renewal, and a separate pending-approval thread is also unreplied. Both threads have sat 43-44 hours without our reply.

Why it matters Lease compliance risk for a managed property; delay could jeopardize the renewal terms or create friction with the PM.

VVishalPPruth

🆕Restock tracker accuracy under fire again

Warn

What’s going on Ops leadership flagged that cleaning-coordinator restock items are showing 'ordered' but not confirmed delivered for over 2 weeks in several cases (Fernanda, Tatiana, Skyhouse). Cleaning coordinator committed to a same-ETA ordering fix and a written summary of blockers per cleaner.

Why it matters Guest-facing restock delays (soap, towels, linens) reflect poorly and slow turnovers; tracker inaccuracy makes it hard to know what's actually missing.

KKarlaccleaning-coordinators

Smaller items

Schlage lock reconnection push continues in progress
Maintenance coordinator is actively working through remaining disconnected Schlage locks at Reunion, Metro, Asteria, Cold Storage, and Westshore; guest permission needed for some units (Asteria 213 rescheduled to tomorrow). Maintenance coordinators Link ↗
🆕Inwood Park 2101 — AC + cleanliness/roaches, 20% refund approved refund approved
Guest reported AC issue (recurring), cleanliness problems, and roaches. Team offered a 20% refund ($115.08) for affected nights, approved by lead. Guest-comms Link ↗
Coffee maker order mix-up for Skyhouse 215 resolved resolved
Duplicate order clarified — one delivered, one missing/refunded; maintenance to add guest to claims process. Maintenance coordinators Link ↗
🆕Labor 1319.1 listing suspended for low review reminder set
Reminder set to reactivate the suspended listing on Friday, Sept 4, 10AM ET. Janine Link ↗

⏱ Team performance

✓ Maintenance coordinator (U0AT784QN1W)
Ran a thorough SOD at 17:49 covering Inwood 2101 AC, Skyhouse lockbox #7, and Schlage reconnection status; followed up individually across Westshore, Asteria, and Reunion threads through the afternoon.
Cleaning coordinator (U09C9KYN5UP)
Pressed by ops lead on restock tracker gaps going back 2+ weeks; committed to a same-ETA ordering fix and a written blocker summary per cleaner.

💡 Ideas & 🔁 patterns

Restock tracker consistently lags realityMultiple cleaners (Fernanda, Tatiana, others) have items marked 'ordered' but not confirmed delivered for 2+ weeks; the sheet doesn't reflect actual unit status.
Fix: Standardize same-day ETA ordering and require photo confirmation from cleaners before marking delivered, as cleaning coordinator proposed.
Airbnb/Guesty reimbursement claims pile up unreadSeveral CLSF claims (06388456, 06399263, 06414516, 06388306) and review-removal denials sit unread for 20-45+ hours, mirroring a recurring guest-comms bandwidth gap.
Fix: Consider a daily unread-claims sweep specifically for stylish1@ Guesty/Airbnb threads, separate from general inbox triage.
No notes yet