What happened New ToU notice with late-payment interest (1.5%/mo after 30 days) and billing-dispute language sent to both pruth@ and stylish1@ inboxes; neither has been opened/acted on for ~10-20h.
The gap Team has not acknowledged or filed the new dispute procedure requirements internally.
Coach the team Read the notice, flag the new dispute-before-due-date requirement to whoever handles SuiteOp billing, and confirm no competitor-access exposure under Section 11A.
What happened Vrbo flagged a booking (HA-0dBZObu, Tulsa property) as high risk for a disruptive event; notice unread and no guest outreach logged.
The gap No outreach made to the guest to confirm trip purpose or remind of house rules.
Coach the team Contact the guest per Vrbo's guidance, document the conversation, and decide whether to cancel without penalty if concerns remain.
What happened Airbnb specialist Yosef flagged duplicate photos and requested proof of payment, timestamps, and additional photos; thread unread/unanswered.
The gap No reply providing the requested documentation.
Coach the team Pull the payment proof and timestamped photos and reply before the claim stalls further.
| Item | Status | Trend | Source |
|---|---|---|---|
| September revenue pacing | Revenue $200,543, occupancy 38.2%, RevPAR $51; pickup yesterday +$11,521 / +2.4% occupancy — trending up | ▲ | Link ↗ |
| October revenue pacing | Revenue $61,899, occupancy 7.5%, RevPAR $15 — still very early in the booking window | — | Link ↗ |
What’s going on Property manager has countersigned the renewal lease. A new notification landed and has sat unanswered ~6.2h, on top of an older pending thread now approaching 109h total unaddressed.
Why it matters Delay on a countersigned lease renewal risks holding up the property relationship and could affect rent terms.
VVishal