Enugula Estates · Ops Dashboard v2

Monday, August 17, 2026

3:00 PM ET · midday
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
Marriott EIDs about to expire — Third automated expiry notice received with no confirmed renewal action; risk of losing channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1). 3rd notice (Aug 17) ↗ 2nd notice (Aug 16) ↗

⏱ 60-second summary

  1. No new Slack activity in this window; today's signal comes entirely from Gmail (mostly restating known open cases, no new dollar losses).
  2. Marriott EID expiry warning has now fired a 3rd automated notice (Aug 15, 16, 17) with zero action taken — this is now the most urgent item on the board. Source ↗
  3. Inwood on the Park's liability insurance proof is still outstanding — 'immediate action required' notice unaddressed since Aug 15. Source ↗
  4. Stripe: Stylish Sanctuary evidence deadline is close and unresolved; $2,035.80, $1,812.33, and $45 disputes already lost this week (rulings final, no further action possible). Source ↗
  5. Unread inbox != unhandled: several Guesty/Vrbo/BDC threads are likely being worked in-extranet — but Wendy's reimbursement request has now had a Guesty auto-nudge with no reply, so worth confirming it isn't actually stalled. Source ↗

📅 Deadlines in view

2026-08-23
Hideaway 1031 bedbug treatment expected complete/inspected
Link ↗
2026-08-28
Airbnb next-step deadline for Shameer reimbursement (guest declined to pay)
Link ↗
2026-09-08
Chandra Sellappan Stripe dispute decision expected
Link ↗
August revenue
$69,243
▲ live
August occupancy
14.1%
August · RevPAR $17
September revenue
$16,735
▲ live
September occupancy
2.0%
September · RevPAR $4
Lost this week
$5,828
▼ disputes

Needs your attention oldest first · decisions above excluded

1
Marriott EIDs about to expire Third automated expiry notice received with no confirmed renewal action; risk of losing channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1).
2
Inwood on the Park liability insurance proof Immediate action required notice unresolved since Saturday; risk to property coverage/listing standing.
3
Marisol CS lock refusal Still unresolved after 5+ days; needs alternate vendor or a direct Vishal meeting to unblock.

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$5,828
Recovered this week
$180
At risk
$2,800
Awaiting ruling
$1,099
Stripe dispute lost — Jennifer Snyder$1,812.33
Ruling final, no further recourse.
Stripe dispute lost — Addi Sahele$45
Ruling final.
Stripe dispute lost (timed out)$2,035.80
Evidence deadline missed, auto-resolved in guest's favor.
Stylish Sanctuary Stripe dispute — evidence dueunspecified
Evidence submission window closing soon; needs immediate action to avoid another automatic loss like the $2,035.80 case.
Chandra Sellappan Stripe dispute$604.26
Evidence submitted; decision expected by Sept 8.
Wendy reimbursement requestunspecified
Guesty auto-nudge sent Aug 17 — Wendy still hasn't responded; may need our own follow-up push.
Reimbursement request to Shari — closed, nothing further neededclosed
Reimbursement request to Fatima — closed, nothing further neededclosed

📞 Calls to make

Nolan (Kota)
Standing call — Kota North 1143 hot water Link ↗
Kyla (The Vue)
Standing call — travel meetings Link ↗
Marriott
Case 00195423, EID penug349 renewal + channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1) — now urgent given 3rd expiry notice Link ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Marriott EIDs about to expireThird automated notice received Aug 17, still needs renewal/confirmationLink ↗
Inwood on the Park liability insurance proofStill needs insurance doc submissionLink ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute pendingLink ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendorLink ↗
Marriott Jamie Wagner caseFinal-attempt notice, urgent reply still neededLink ↗
BDC listing delisted (Downtown 1BR w/ pool)7-day bookability countdown continues, still needs availability re-added via GuestyLink ↗
Stripe dispute lossesThree lost ($1,812.33 + $45 + $2,035.80); Stylish Sanctuary evidence dueLink ↗
Monroe (weekly focus target) — connectivity/appliance issuesMonroe 5033 resolved; 4929 internet and 4945 listing removal still pending; tax config question queued for SODLink ↗
Labor 1419 AC/PVC leakListing reactivated; PVC part status still unconfirmedLink ↗
Overdue work orders (general)PM followed up again asking for ETAsLink ↗
Vrbo unauthorized event riskStill needs reviewLink ↗
Labor 1375 bathroom lightsCleaner-reported, handyman still checking as of eveningLink ↗

👤 Open items by owner

WhoOpenOldestItems
Vishal5Marisol CS lock refusal, Marriott EID renewal, Marriott Jamie Wagner case, Overdue work orders PM escalation, BDC delisting
Pruth2Inwood on the Park liability insurance, Monroe tax config question
Karla3Mayehouse key fob, Hideaway 1275 missing docs, Reunion storage room key

The big issues, explained

Marriott EID expiry — escalating with no action

Critical

What’s going on Three automated expiry warnings received (Aug 15, 16, 17) for Enterprise IDs tied to channel connections at Westshore, Hideaway, and Labor properties. No confirmation of renewal has been logged.

Why it matters If EIDs lapse, the affected Marriott channel connections could go dark, cutting off bookings/distribution for those listings.

VVishal

Inwood on the Park insurance proof overdue

Critical

What’s going on Property's insurer sent an 'immediate action required' notice on Aug 15 asking for proof of liability insurance; still outstanding.

Why it matters Non-compliance risks loss of coverage or property standing with the insurer/landlord.

PPruth

Smaller items

Wendy reimbursement request stalled awaiting guest reply
Guesty auto-nudge sent Aug 17 says Wendy still hasn't responded to our reimbursement request. Karla Link ↗
🆕Booking.com case — Clemmons Diane reservation 5273694921 needs reply
BDC following up on a refund offer status for this reservation. Vera/Yves Link ↗

💡 Ideas & 🔁 patterns

Auto-nudges piling up unaddressedMultiple Guesty/Marriott/Stripe automated reminders (Wendy, Marriott EID x3, Stylish Sanctuary evidence) are going unanswered across days, suggesting these queues aren't being triaged promptly even though the team may be working other channels.
Fix: Assign a daily 10-minute pass specifically for automated reminder emails (Guesty, Marriott, Stripe) so none age past 48 hours unacknowledged.
No notes yet