🗒 Your notes for today 12 · from notes/<date>.md, matched against today’s traffic
Nolan call — unreachable 📞 CallNolan call: tried him twice, no answer. Emailed him instead. (Standing call: Kota North 1143 hot water.)
Owner — VishalStatus — no signal in this window
Next: Continue standing-call attempts until Nolan responds.
Mayehouse / Daniella — units 215/217 ↩️ Follow-upShe said no to moving the terminating units to other units. 215 and 217 are supposed to be completed by Monday; times are in her email.
Owner — VishalStatus — corroborated — team is actively offboarding 215/217 this window (blocked from Sunday, linen packed to storage, cleaner Chipper transitioning to new building).
Next: Confirm Monday completion with Daniella.
Unit performance review with Pruth 🛠 ProjectRun the "update unit performance" in Slack, pull the updated chat, then discuss with Pruth.
Owner — VishalStatus — no signal in this window
Next: Run the automation and schedule time with Pruth.
Company direction 🔴 DecisionDecide what direction we want the company to move in.
Owner — VishalStatus — no signal in this window
Next: Block time to think this through.
Labor — losing 20 units ⚠️ RiskLeases expire August 31 and October 31, 10 units per cycle. August 31 is close, so month-to-month may be the play.
Owner — VishalStatus — corroborated — Mayehouse 215/217 offboarding activity this window is a related unit-loss/transition scenario.
Next: Decide on month-to-month approach before Aug 31.
Shiv's call — Aug 23 📞 CallShiv's call is August 23rd.
Owner — VishalStatus — no signal in this window
Next: Prep talking points ahead of Aug 23.
Sam's review — check if posted ↩️ Follow-upSam's review (the Airbnb I stayed at): check whether it posted.
Owner — VishalStatus — no signal in this window
Next: Check the listing for the posted review.
Mark — Scottsdale unit inquiry ↩️ Follow-upMark: follow up on the Scottsdale unit inquiry.
Owner — VishalStatus — no signal in this window
Next: Follow up with Mark directly.
Stylish reviews below 5 stars 🛠 ProjectStylish reviews: break out everything below 5 stars and take action.
Owner — VishalStatus — corroborated — a new 2-star review came in this window and sat unactioned (see handling gaps).
Next: Pull the below-5-star review list and assign action owners.
Accountant prep — LLC vs S-corp 🛠 ProjectDecide what to talk to my accountant about. Research to prep — salary implications for an LLC vs an S-corp, and the QBI deduction. Bring questions, not conclusions; the accountant decides.
Owner — VishalStatus — no signal in this window
Next: Draft question list before the meeting.
Stripe → Karla automation 🛠 ProjectI want Stripe activity routed to Karla automatically instead of me relaying it. Scope it out.
Owner — VishalStatus — no signal in this window
Next: Scope the automation with the revenue-sheets/dev team.
CLSF-06310832 deadline warning ⚠️ RiskCLSF-06310832: docs were requested, deadline August 21. If it isn't answered before then, tell me ahead of time so I can message the team.
Owner — VishalStatus — live — deadline is tomorrow, thread still unanswered after 60h; flagged in attention this run.
Next: Message the team now to get docs together before Aug 21.
💰 Money unread ≠ unhandled — team may be working cases in the extranet
—Stripe disputes — no change this windown/a
No new Stripe payout/dispute activity since last run. Open items unchanged: Chandra Sellappan ($604.26, decision by Sept 8), Stylish Sanctuary (evidence window closing soon). Jennifer Snyder ($1,812.33) and Addi Sahele ($45) rulings remain final/lost from prior runs.
🆕Shurooq $325 refund demand$325
Guest requesting partial refund citing smoke smell and couch stains; deadline to respond Aug 22, 10PM CDT.
—CLSF-06310832 — docs requestedunquantified
AirCover specialist needs deposit status and garage-opener receipt; deadline Aug 21.
✓CLSF-06300786 closed against us — no dispute filedclosed
🎯 Handling gaps — coach the team 3 open · loss-exposure emails opened but not resolved in our favor
🆕Airbnb Support 7-message thread — no reply
unquantifiedWhat happened Guest/Airbnb Support message thread with 7 messages; last message from them, team has never replied.
The gap Thread read but not answered.
Coach the team Guest-comms should clear any Airbnb Support thread same-shift; escalate to GC lead if unclear how to respond.
Owner: Guest-comms
🆕2-star review — never acknowledged
unquantifiedWhat happened A recent guest left a 2-star review; the notification email sat opened/read with no follow-up or internal review logged.
The gap Opened but no response/action logged on the review or root-cause.
Coach the team Route negative reviews to ops lead for a same-day root-cause note and, where warranted, a public response.
Owner: Guest-comms
—Airbnb Reimbursement CLSF-06300786 — closed against us
damage waiver amount (unspecified)What happened Airbnb closed the reimbursement claim in the guest's favor, citing the damage waiver as sufficient; we never filed a dispute.
The gap No rebuttal was filed before Airbnb closed the case.
Coach the team When Airbnb signals intent to close a claim, file a dispute/rebuttal before the window lapses rather than letting it auto-close.
Owner: Guest-comms
⏱ Team performance
✓ Aira (maintenance coordinator) Ran a thorough SOD on Aug 20 with prioritized follow-ups (Inwood 4315 AC, Westshore 61 tub, Labor 1371 light) and closed loops same-day.
✓ Overnight maintenance coordinator (Atina) Picked up SOD for Skyhouse 421 and Mayehouse 117, made multiple outbound calls (Skyhouse, Fernanda, Asteria x2) and logged progress transparently through the evening.
LJ Missed SOD posting yesterday, unclear activity overnight, and no response on threads she was tagged in during her shift; team is investigating and considering backfill.