🗒 Your notes for today 12 · from notes/<date>.md, matched against today’s traffic
Nolan call — no answer, emailed instead 📞 CallNolan call: tried him twice, no answer. Emailed him instead. (Standing call: Kota North 1143 hot water.)
Owner — VishalStatus — no signal in this window
Next: Try Nolan again or await his email reply.
Mayehouse 215/217 offboarding 🛠 ProjectMayehouse / Daniella: she said no to moving the terminating units to other units. 215 and 217 are supposed to be completed by Monday; times are in her email.
Owner — Karla / cleaning coordinatorsStatus — Corroborated — cleaning scheduled for 217 tomorrow (Aug 22), 215/217 blocked from Sunday per ledger.
Next: Confirm both units complete by Monday deadline.
Unit performance review with Pruth ↩️ Follow-upRun the "update unit performance" in Slack, pull the updated chat, then discuss with Pruth.
Owner — VishalStatus — no signal in this window
Next: Trigger the Slack automation and schedule time with Pruth.
Company direction 🔴 DecisionCompany direction: decide what direction we want the company to move in.
Owner — VishalStatus — no signal in this window
Next: Block time to think this through.
Labor — losing 20 units ⚠️ RiskLabor — losing 20 units. Leases expire August 31 and October 31, 10 units per cycle. August 31 is close, so month-to-month may be the play.
Owner — VishalStatus — no signal in this window; note Labor units feature heavily in ongoing maintenance tickets (1421, 1259, 1375/1459, 1419, 1475).
Next: Decide month-to-month approach before Aug 31 deadline.
Shiv's call — Aug 23 📞 CallShiv's call is August 23rd.
Owner — VishalStatus — no signal in this window
Next: Prep talking points ahead of Aug 23.
Sam's review — check if posted ↩️ Follow-upSam's review (the Airbnb I stayed at): check whether it posted.
Owner — VishalStatus — no signal in this window
Next: Check the listing for the posted review.
Mark — Scottsdale unit inquiry ↩️ Follow-upMark: follow up on the Scottsdale unit inquiry.
Owner — VishalStatus — no signal in this window
Next: Follow up directly with Mark.
Stylish reviews below 5 stars 🛠 ProjectStylish reviews: break out everything below 5 stars and take action.
Owner — VishalStatus — no signal in this window
Next: Pull review export and start triage.
Accountant prep — LLC vs S-corp, QBI 🛠 ProjectAccountant: decide what to talk to my accountant about. Research to prep — salary implications for an LLC vs an S-corp, and the QBI deduction. Bring questions, not conclusions; the accountant decides.
Owner — VishalStatus — no signal in this window
Next: Draft research notes ahead of the accountant meeting.
Stripe → Karla automation 🛠 ProjectStripe → Karla automation: I want Stripe activity routed to Karla automatically instead of me relaying it. Scope it out.
Owner — VishalStatus — Karla's team already set up a weekly Stripe check-reminder with screenshots per the ledger — a step toward this, but full automation not yet scoped.
Next: Scope out direct routing of Stripe alerts to Karla.
CLSF-06310832 deadline warning ⚠️ RiskCLSF-06310832: docs were requested, deadline August 21. If it isn't answered before then, tell me ahead of time so I can message the team.
Owner — VishalStatus — Deadline has now passed (Aug 21) with no reply sent — 86.6h unanswered per audit; flagged in attention this run.
Next: Message the team now to get a reply out immediately.
💰 Money unread ≠ unhandled — team may be working cases in the extranet
—Stripe disputes — no change this runn/a
Per standing rule, checking in every run: no new Stripe dispute activity in this window. Chandra Sellappan ($604.26) still awaiting decision by Sept 8; Stylish Sanctuary evidence window still closing soon. Weekly check-reminder set up by Karla's team is in place.
🆕Labor 1421 — 20% nightly comp offered ($76.49) plus unit transfer$76.49
AC failure comp calculated across 5 nights; guest also being moved to Unit 1317 for remainder of stay, no additional refund for the move itself.
🆕Westshore Palms 74.1 — Hilaire Toto damage fee refund recommendation$45
Team recommends refunding a damage fee charged to a returning guest who wasn't charged it previously.
—Shurooq $325 refund demand$325
Guest requesting partial refund over smell/stains; response due tonight 10PM CDT, thread unread 41+ hours.
✓Airbnb Reimbursement CLSF-06300786 — closed against usclosed
🎯 Handling gaps — coach the team 2 open · loss-exposure emails opened but not resolved in our favor
⬆Generali Claim #26135682-01 — still unread, now 88h
unquantifiedWhat happened Insurer claim email remains unread since it arrived; per standing rule this only gets flagged while unread — it still is, and the exposure window is widening (now 88h vs ~76h last check).
The gap Claim email opened by no one yet; needs to be read and actioned or it risks default resolution against us.
Coach the team Assign someone to open and respond to Generali claims same-day; once read/accepted per standing rule it closes out, but leaving unread just delays that outcome.
Owner: Guest-comms
⬆9-message Airbnb Support thread now 29 messages, still unanswered
unquantifiedWhat happened Long-running Airbnb Support thread has grown from 8/9/25 messages to 29, with the last message from Airbnb only 7.7h ago and no reply from our side across the whole thread.
The gap Thread never actioned despite dozens of exchanges arriving; team has let it pile up rather than closing it out.
Coach the team Assign a single owner to read the full thread history and send one consolidated reply to close the loop with Airbnb Support.
Owner: Guest-comms
The big issues, explained
⬆Labor 1421 AC failure — guest transfer required, two units now blocked
SeriousWhat’s going on Compressor confirmed bad and unrepairable short-term; portable AC insufficient. Guest (asthma in household) accepted a transfer to Unit 1317 for remainder of stay. Airbnb can't process the mid-stay unit change on their end, so team is blocking both 1421 and 1317 on the calendar and manually sending check-in details. Team is re-attempting the alteration with Airbnb support tomorrow.
Why it matters Two units are now off the market simultaneously, plus a 20% nightly rate comp (~$76.49) was offered; unresolved Airbnb alteration keeps blocking Guesty/calendar sync.
GGuest-commsMMaintenance coordinatorsNext: Call Airbnb support again tomorrow to process the property alteration to 1317 through Aug 25 with no additional refund; unblock 1421 once vacated.
⏱ Team performance
✓ the overnight ops coordinator (SOD/EOD poster) Ran a full, thorough SOD-to-EOD checklist overnight (00:33–10:01) covering battery audits, SuiteVerify follow-ups, ECI/LCO, guest vetting, and reservation tracker — nothing missed, all steps marked done with timestamps.
✓ guest-comms agent handling Labor 1421 Proactively found an available replacement unit (1317), called the guest directly, secured agreement, and coordinated cleaning/HO despite Airbnb being unable to process the mid-stay alteration on their end.