Enugula Estates · Ops Dashboard v2

Monday, August 24, 2026

3:00 PM ET · midday
Blue Slack ↗ · pruth@ email ↗ · stylish1@ email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.

⏱ 60-second summary

  1. Schlage lock account for Skyhouse/Labor/Inwood/Cold Storage was deleted (or bugged) mid-afternoon, locking the team out of managing codes for units with check-ins today — team is manually requesting PTE from every current guest and re-registering locks under a new account. Source ↗
  2. Leadership told the team to tell guests/staff it was 'a bug' rather than say the account was deleted — worth knowing before it surfaces elsewhere. Source ↗
  3. Skyhouse 246 (Expedia, Artem Tarasenko) — guest's on-file phone number is routing to a car dealership; Expedia flagged the same issue may affect another guest (Rene Saurette) — possible listing/contact-sync bug worth checking company-wide. Source ↗
  4. Inwood on the Park (Greystar) says a resident from Unit 4316 is in their office unable to retrieve belongings after being told we'd refund her stay — needs an urgent reply on how to proceed. Source ↗
  5. Revenue dashboard and automation all ran clean today; August pickup +$4,126, September pickup +$2,482 — no action needed there. Source ↗

🗒 Your notes for today 14 · from notes/<date>.md, matched against today’s traffic

Nolan / Kota North 1143 hot water 📞 Call
Didn't reach Nolan. Reached Chris, who said the APM (Paul) can help — but Paul never called back and I couldn't reach him either. Nolan is back Tuesday.
Owner — VishalStatus — no signal in this window
Mayehouse 215/217 offboarding 🛠 Project
215 is Sunday, 217 is Monday. I'll have to work in the unit alongside the cleaners to get it done.
Owner — Vishal / Karla / cleaning coordinatorsStatus — no new signal this window; ledger still shows units blocked from Sunday with final-clean instructions in place
Unit performance dashboard with Pruth 🛠 Project
Pull the past couple of months and add it to the unit-performance dashboard so we can see trends.
Owner — Vishal / PruthStatus — no signal in this window
Company direction talk with Pruth 🗣 Discuss
Haven't had the chance to talk to Pruth about this yet.
Owner — Vishal / PruthStatus — no signal in this window
Labor — losing 20 units, SA Inspire Downtown replacement ↩️ Follow-up
Potential replacement deal at SA Inspire Downtown. Reach out to their PM Monday when she's back.
Owner — VishalStatus — no signal in this window
Shiv's call 📞 Call
Prepped. It's been moved to Monday at 9 PM.
Owner — VishalStatus — no signal in this window
Mark — Scottsdale unit inquiry ↩️ Follow-up
Follow up Monday to see if he's still interested.
Owner — VishalStatus — no signal in this window
Stylish reviews below 5 stars 🛠 Project
Haven't worked on this, need to pick it back up.
Owner — VishalStatus — Directly relevant this window — Airbnb denied review-removal requests for Ori, Karen, Raj, Cecilia (reviews stay up); Jaci still pending
Accountant / Cost Segregation strategy 🛠 Project
Call prepped and done. New topic to work: Cost Segregation and buying a property. Set up a call with John (the data guy) for information on a done-for-you strategy, and work out how we'd build our own version.
Owner — VishalStatus — no signal in this window
Stripe → Karla weekly reminder 🔴 Decision
Messaged Karla to add a Slack reminder so these stop getting missed. Set up time with her to review together — right now we're just losing these, so the goal is figuring out how to win more of them.
Owner — Vishal / KarlaStatus — Ledger shows Karla already set up the weekly reminder + screenshot process (good)
CLSF-06310832 completion check ↩️ Follow-up
Sent to the support channel, team should be working it. Check whether it actually got completed.
Owner — Vishal / Guest-commsStatus — Still open — Airbnb countered with $1,491.64 offer (garage opener + smoke remediation), unread 8.9h, needs our reply
Witherspoon (Philadelphia) deal ↩️ Follow-up
Needs a follow-up.
Owner — VishalStatus — no signal in this window
Citizen (Salt Lake City) deal 🛠 Project
Call with Elyce went well — more detail is in my pruth@ email. They're looking to tour the building Monday.
Owner — VishalStatus — Confirmed in email — Vishal told Elyce he'll stop by for the tour tomorrow morning
Skyhouse renewals on-site Monday 🛠 Project
Go on site and see if we can get the renewals signed.
Owner — VishalStatus — no direct signal this window (Skyhouse is consumed by the Schlage lockout instead)
August revenue
$344,963
▲ live · 22 bookings
August occupancy
77.9%
August · RevPAR $85
September revenue
$130,300
▲ live · 22 bookings
September occupancy
21.7%
September · RevPAR $33

Needs your attention oldest first · decisions above excluded

1
🆕Schlage lock account deleted — property-wide lockout risk Account managing Schlage locks across Skyhouse, Labor, Inwood, Cold Storage was deleted/bugged; team is scrambling to get PTE from every current guest and manually re-register locks before check-ins fail.
2
🆕Inwood on the Park — resident locked out of belongings after promised refund PM (Greystar) says resident is in their office unable to access apartment to get belongings; we reportedly told her a refund was coming, but no guidance given on access — could escalate to a liability/PM relationship issue fast.
3
🆕Skyhouse 246 Expedia guest phone number routes to a car dealership Guest told Expedia we don't have his booking; his number on file routes elsewhere. Expedia flagged the same pattern on another guest (Rene Saurette) — possible listing sync/contact issue worth a broader check.
4
CLSF-06310832 (Dana) — Airbnb counter-offer needs a reply Airbnb countered with $1,491.64 (garage opener + smoke remediation) instead of full claim, unread 8.9h. Standing rule: deadline-adjacent claims need advance warning before lapsing.

💰 Money unread ≠ unhandled — team may be working cases in the extranet

At risk
$11,500
Awaiting ruling
$604
Stripe disputes/payouts — no new activity this windown/a
Standing item per Vishal's request: nothing new on Stripe disputes or payouts in this window. Karla's weekly Slack reminder + screenshot process remains the tracking mechanism.
CLSF-06310832 (Dana) — Airbnb counter-offer $1,491.64$1,491.64 offered vs. full claim requested
Airbnb approved garage opener ($200) + smoke remediation ($1,291.64) but declined inconvenience fee; needs our reply.
CLSF-06337846 — 48h extension for Thumbtack contractor proofpending
Specialist Edward K gave a 48h extension to provide proof of payment/business info for the Thumbtack contractor cleaning claim.
CLSF-06320413 declined — missed 14-day notice requirementclosed

🎯 Handling gaps — coach the team 3 open · loss-exposure emails opened but not resolved in our favor

Amazon retrocharge for unreturned chairs — still unreplied

$325.28

What happened Amazon charged $325.28 to the Visa for an unreturned item; thread has sat unreplied for 45+ hours with no dispute or return initiated.

The gap No return was shipped by the deadline (Aug 16) and no reply/dispute has been sent since the retrocharge posted.

Coach the team Confirm whether item can still be returned to reverse the charge, or dispute with Amazon business support if item was in fact returned.

Review-removal denials — no appeal filed for most

unquantified (rating/booking-conversion impact)

What happened Airbnb denied review-removal requests for Ori, Karen, Raj, and Cecilia (reviews stay up); Jaci's is still pending. No appeal or further action has been taken on any of the denied ones.

The gap Team read the denials but has not escalated, replied to guests, or pursued any secondary appeal.

Coach the team Decide per-review whether to appeal further or respond to guests directly; don't let denials sit unactioned.

🆕Inwood on the Park — resident stuck without belongings

unquantified

What happened PM emailed asking how to handle a resident who can't access her apartment to retrieve belongings after being told a refund is coming; message is only 0.3h old but is time-sensitive and could sour the PM relationship if it sits.

The gap No reply yet; needs same-day resolution given resident is physically waiting in the leasing office.

Coach the team Reply immediately with access instructions or authorize PM to let her in.

📞 Calls to make

Nolan (Kota North)
Standing call — Kota North 1143 hot water; unreachable, back Tuesday Link ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Schlage account lockoutActive incident — team re-registering locks unit by unit, requesting PTE from every current guestLink ↗

👤 Open items by owner

WhoOpenOldestItems
Guest-comms10Reimbursement requests (Ali, M, Vianey, Sky, Jhaniya, Shameer), review-removal denials, CLSF cases
Maintenance coordinators6Inwood alarm, Westshore blinds/patio, lockbox tether
Ops/Karla2Schlage lockout, Turno suspension

The big issues, explained

🆕Schlage lock account deleted / mass lockout risk

Critical

What’s going on The Schlage smart-lock account managing Skyhouse, Labor, Inwood, and Cold Storage locks was found deleted (Schlage support couldn't locate it, suggested it was 'a glitch or deleted'). Team spent the afternoon calling every current guest to get permission (PTE) to enter and re-register each lock under a new account, coordinating with cleaners/handymen (James, Fernanda, Ledy) unit by unit.

Why it matters Any unresolved unit risks a guest being locked out at check-in; this is an active, ongoing operational emergency touching dozens of units across multiple properties.

OOps teamKKarla

Smaller items

Labor 1421 AC — Labor office following up in progress
Maintenance called Labor office, spoke to Freddie who confirmed compressor-related work order will be worked; unit remains blocked. Maintenance coordinators Link ↗
Hideaway 1031 bedbugs — reinspection scheduled reinspection tomorrow
Burns vendor (Taylor) will do K9 reinspection tomorrow 10am-5pm; unit cleared immediately if no live activity found. Maintenance coordinators Link ↗
The Vue 104 clogged toilet — resolved resolved
Ring footage confirmed maintenance visit; all tickets marked completed. Maintenance coordinators Link ↗
Asteria 213.3 listing appeal submitted awaiting decision
Relisting team submitted appeal; decision can take up to 7 days. Relisting team Link ↗
Monroe 4945.1 listing appeal submitted awaiting decision
Appeal submitted for Monroe 4945.1; can take up to 7 days. Relisting team Link ↗

⏱ Team performance

✓ Maintenance coordinator (SOD owner)
Ran a thorough SOD Aug 21 follow-through — closed out The Sur 1131 lock issue and The Vue 104 clogged toilet same day with vendor confirmation.
✓ Guest-comms coordinator
Proactively caught the Skyhouse 246 Expedia phone-routing issue and flagged it may be a broader pattern (Rene Saurette) rather than treating it as one-off.

💡 Ideas & 🔁 patterns

Access-management vendor accounts (Schlage) have no redundancy/backup ownerToday's Schlage account deletion left the whole ops team locked out with no recovery path except manual re-registration; there's confusion over who last had/changed credentials.
Fix: Set up a documented, single source of truth for smart-lock vendor account credentials with a designated owner and a backup admin, plus periodic export/backup of lock registrations.
No notes yet