Saturday, October 17, 2026

What’s going on Guest reported a scorpion inside the unit; no insect spray on hand. PTE approved for inspection/pest control.

Guest impact guest in-unit, concerned about safety

Blocked on awaiting ticket filing and pest control scheduling

What’s going on Eddie (building) demonstrated correct operation during weekly call — lock must be flipped to vertical position to engage; guest previously felt unsafe.

Guest impact guest relocated previously, now resolved via instruction

What’s going on Alarm beeping on/off throughout the day since a toasting incident; guest asked if it can be disconnected. Coordinators are investigating and have not disconnected it (safety risk).

Guest impact guest disturbed overnight by beeping alarm

Blocked on awaiting vendor/PTE confirmation

What’s going on Bedroom smoke detector batteries dead causing minute-by-minute beeping; PTE approved for building maintenance.

Guest impact guest disturbed by beeping

Blocked on awaiting building maintenance visit confirmation

What’s going on Ticket filed and Haley (building) informed; coordinator to follow up to confirm maintenance visit tomorrow.

Guest impact unit usability affected

Blocked on awaiting building maintenance scheduling

What’s going on Maintenance has worked on the issue; cleaner Claudia to complete touch-up.

Guest impact resolved functionally, cosmetic touch-up remaining

Blocked on awaiting cleaner touch-up scheduling

What’s going on Eddie to assess walls/flooring to distinguish normal wear from excessive/pet damage; eligible damage to be reported for cost recovery.

Guest impact none currently

Blocked on awaiting building's assessment

What happened Stripe notified of a Wells Fargo fraud dispute; team has not yet reviewed/countered.

The gap No reply or evidence submission since notice landed (now ~32h)

Coach the team Pruth to review and submit counter-evidence via Stripe dashboard before response window lapses.

What happened Booking.com sent final-notice reminder that this is the last opportunity to respond to the $45 overcharge claim; still unanswered.

The gap Opened/read but no reply logged, now 44.3h+ past the 24h required response window

Coach the team Guest-comms to review claim and respond within policy — issue refund if valid or formally dispute, before Booking.com auto-refunds and invoices us.

What happened Lillie hasn't responded to the reimbursement request; Airbnb gives host until Oct 27 to request their help.

The gap No indication team has yet requested Airbnb Support assistance ahead of the Oct 27 deadline

Coach the team Guest-comms to proactively request Airbnb Support intervention well before Oct 27 rather than waiting on guest.

What happened Airbnb specialist asked for additional before/after timestamped photos and invoice verification, requesting response within 48 hours.

The gap Thread opened/read but 53.7h have passed with no team reply logged

Coach the team Guest-comms to compile and submit the requested documentation promptly to avoid claim denial.

What’s going on Building (Greystar) has sent repeated 'Immediate Action Required' notices; no proof of insurance has been submitted in 98h+.

Why it matters Risk of lease compliance violation / potential fees at the property.