🗒 Your notes for today 14 · from notes/<date>.md, matched against today’s traffic
Nolan / Kota North 1143 hot water ↩️ Follow-upDidn't reach Nolan. Reached Chris, who said the APM (Paul) can help — but Paul never called back and I couldn't reach him either. Nolan is back Tuesday.
Owner — VishalStatus — No signal in this window — no new update on Nolan/Paul/Chris in the digest.
Next: Wait for Nolan's return Tuesday; try Paul once more beforehand.
Mayehouse 215/217 offboarding (Daniel) 🛠 Project215 is Sunday, 217 is Monday. I'll have to work in the unit alongside the cleaners to get it done.
Owner — Vishal / KarlaStatus — Corroborated — SOD (Aug 23) notes monitoring 215 offboarding cleaning; ledger has this tracked as on-plan (units blocked from Sunday, linens bagged not staged).
Next: Confirm Vishal's on-site time Sunday/Monday alongside cleaners.
Unit performance dashboard with Pruth 🛠 ProjectPull the past couple of months and add it to the unit-performance dashboard so we can see trends.
Owner — Vishal / PruthStatus — No signal in this window.
Next: Schedule time with Pruth to pull and load historical data.
Company direction talk with Pruth 🗣 DiscussHaven't had the chance to talk to Pruth about this yet.
Owner — VishalStatus — No signal in this window.
Next: Find time with Pruth this week.
Labor — losing 20 units, SA Inspire Downtown replacement deal 🛠 ProjectPotential replacement deal at SA Inspire Downtown. Reach out to their PM Monday when she's back.
Owner — VishalStatus — No signal in this window.
Next: Call SA Inspire Downtown PM Monday.
Shiv's call 📞 CallPrepped. It's been moved to Monday at 9 PM.
Owner — VishalStatus — No signal in this window.
Next: Hold Monday 9PM slot.
Mark — Scottsdale unit inquiry ↩️ Follow-upFollow up Monday to see if he's still interested.
Owner — VishalStatus — No signal in this window.
Next: Call/message Mark Monday.
Stylish reviews below 5 stars 🛠 ProjectHaven't worked on this, need to pick it back up.
Owner — VishalStatus — Corroborated indirectly — Karla just assigned Janine to start tracking review disputes in the reviews channel.
Next: Sync with Janine/Karla on the new review-dispute tracking workflow.
Accountant / Cost Segregation with John 🛠 ProjectAccountant call prepped and done. New topic to work: Cost Segregation and buying a property. Set up a call with John (the data guy) for information on a done-for-you strategy, and work out how we'd build our own version.
Owner — VishalStatus — No signal in this window.
Next: Schedule call with John.
Stripe → Karla weekly reminder 🔴 DecisionMessaged Karla to add a Slack reminder so these stop getting missed. Set up time with her to review together — right now we're just losing these, so the goal is figuring out how to win more of them.
Owner — KarlaStatus — Corroborated — ledger shows Karla's ops team set up the weekly Stripe-check Slack reminder as agreed.
Next: Get time on calendar with Karla to review Stripe win-rate strategy.
CLSF-06310832 ↩️ Follow-upSent to the support channel, team should be working it. Check whether it actually got completed.
Owner — Vishal / Guest-commsStatus — Not completed — ledger shows deadline (Aug 21) passed, still unanswered ~86.6h per audit. This is now critical.
Next: Escalate directly to guest-comms today; deadline already lapsed.
Witherspoon (Philadelphia) deal ↩️ Follow-upNeeds a follow-up.
Owner — VishalStatus — No signal in this window.
Next: Follow up with Witherspoon contact.
Citizen (Salt Lake City) deal 🛠 ProjectCall with Elyce went well — more detail is in my pruth@ email. They're looking to tour the building Monday.
Owner — VishalStatus — Corroborated — pruth@ thread shows lease/W-9 sent, interested in units 305/421/530, Vishal named point of contact.
Next: Confirm Monday tour logistics with Elyce.
Skyhouse renewals on-site Monday 🛠 ProjectGo on site and see if we can get the renewals signed.
Owner — VishalStatus — No signal in this window.
Next: Confirm Monday site visit and bring renewal paperwork.
💰 Money unread ≠ unhandled — team may be working cases in the extranet
—Stripe disputes — no change this run$604.26 pending (Chandra), $45 & $1,812.33 & $2,035.80 already lost/final
Per standing rule, always report Stripe status: nothing new moved this window. Chandra Sellappan dispute ($604.26) still awaiting ruling by Sept 8; the three lost disputes remain final.
🆕New BDC damage claims filed (~$6,280 total)~$6,279.84
Skyhouse 425 ($1,536.74 carpet), Westshore Palms 61 ($1,590.96 smoking), Skyhouse 423 ($131.99 coffee maker), Skyhouse 416 ($400 fob/pass), The Sur 215 ($2,620.15), Labor 1471 (smoking, amount clipped) — filed but Karla asking for a clean status list of what's outstanding vs. paid.
—Amazon retrocharge for unreturned chairs$325.28
Amazon charged Pruth's Visa for a non-returned chair item; thread opened but still unreplied at 45.2h.
🆕Westshore Palms 61.1 partial refund offer$50 partial refund + ~$138.96 est. exposure discussed
Guest reported repeat microwave/slats/smell issues; team offered $50 partial refund plus Ozium air freshener, slat ticket already filed.
🆕Airbnb Reimbursement CLSF-06320413 — declinedunquantified
Airbnb denied Host Damage Protection claim citing missed 14-day notice/resolution-center requirement; unread 1.3h, team never replied.
✓BDC case - Clemmons Diane reservation 5273694921 — refund processed by Booking.comclosed
🎯 Handling gaps — coach the team 4 open · loss-exposure emails opened but not resolved in our favor
—Amazon retrocharge — unreturned chairs, no reply
$325.28What happened Amazon charged $325.28 to Pruth's card for a non-returned dining chair item; thread has sat unanswered 45.2h with the team never replying.
The gap Team never opened/replied to dispute the retrocharge or confirm the return was made.
Coach the team Check if item was actually returned; if so, dispute the charge with Amazon business support immediately with tracking proof.
Owner: Pruth / ops
🆕CLSF-06320413 — Airbnb reimbursement denied, unanswered
unquantifiedWhat happened Airbnb denied a Host Damage Protection claim citing missed 14-day notice requirement; thread unread 1.3h, no team reply yet.
The gap Claim closed against us with no rebuttal attempted on the notice-timing technicality.
Coach the team Reply promptly to challenge the ruling if notice was actually given in time, or file appeal with documentation.
Owner: Guest-comms
—Ali declined-to-pay reimbursement — unread
unquantifiedWhat happened Ali declined to pay for damage reimbursement; Guesty notice sitting unread 6.8h+ with no follow-up.
The gap No team follow-up yet requesting Airbnb Support help before the Sept 7 window closes.
Coach the team Escalate to Airbnb Support for help per the guidance in the email before the deadline.
Owner: Guest-comms
—Extra Space Storage rental agreement — unsigned
unquantified (loses storage unit access if lapses)What happened Sign-agreement link sent, ~45h old against a 48h validity window; team/Vishal hasn't signed yet.
The gap Action-required link sitting unanswered as the window nearly closes.
Coach the team Sign immediately or contact Extra Space Storage for a new link if it lapses.
Owner: Vishal / ops
The big issues, explained
🆕Turno cleaner recruiting account suspended
WarnWhat’s going on The company's Turno (cleaner marketplace) account was suspended; team hadn't received any bids for months even before suspension. Support case opened and under review.
Why it matters Blocks new cleaner recruitment/backfill at a time when cleaning coverage is already tight (LJ attendance concerns, Janine idle-time reallocation).
KKarlaCCleaning coordinatorsNext: Follow up with Turno support daily until account restored; consider phone-based outreach as interim channel.
🆕BDC damage claims lack a unified live tracker
WarnWhat’s going on Karla asked for a summary of filed BDC claims and payout status; the team member's answer showed ~$6,280 across 6 claims but even they weren't fully sure which had already been paid or matched to Karla's ask.
Why it matters Without a clean single source of truth, claims risk falling through or being double-counted; money exposure is real (~$6.3k).
KKarlaGGuest-commsNext: Build one BDC claims tracker with filed date, amount, and status; update weekly on Mondays as agreed.