🔧 Maintenance — help the coordinators close these 4 open · 2 need you to unblock
🆕Westshore Palms 63 — shower clogged (new, separate from resolved sink)
SeriousWhat’s going on Shower clogged; unit only has one bathroom so this is high-impact. Emergency maintenance called, no answer, VM left.
Guest impact guest in-unit with only bathroom affected
Blocked on vendor/building unresponsive
Status: Awaiting callback from emergency maintenance or Westshore directly · Owner: Maintenance coordinators
How you can help: Call Westshore property management directly to escalate past the unresponsive emergency maintenance line
🆕Inwood Park 2411 — coffee maker dead, blinking light
WarnWhat’s going on Guest reports coffee maker unresponsive after basic troubleshooting (tried other outlet, confirmed water level); PTE approved.
Guest impact guest in-unit without working coffee maker
Blocked on awaiting coordinator/ops approval for replacement purchase
Status: Awaiting approval to replace the coffee maker · Owner: Maintenance coordinators
How you can help: Approve replacement purchase so coordinator can order it today
—Labor 1417 — tapping noise in laundry area
WarnWhat’s going on Guest reports intermittent tapping; cleaner couldn't locate source. Guest changed mind about letting maintenance in while occupied.
Guest impact guest in-unit, noise tolerated, no access given yet
Blocked on guest declined in-stay access
Status: Guest now wants maintenance to check during checkout (Oct 18); ticket to be filed Sunday · Owner: Maintenance coordinators
—Hideaway 1243 — shower floor resurfacing reschedule needed
WarnWhat’s going on Guest wants to extend their stay, conflicting with scheduled resurfacing work.
Guest impact guest in-unit, work would need coordination around extended stay
Blocked on building scheduling
Status: Coordinator to ask Hideaway building if resurfacing can be rescheduled · Owner: Maintenance coordinators
💰 Money unread ≠ unhandled — team may be working cases in the extranet
—Stripe activity — no new disputes beyond Wells Fargo this windown/a
Standing update per Vishal's rule: besides the new Wells Fargo $341.44 fraud dispute, no change to the existing Stripe queue (CHASE $75, Stylish Sanctuary evidence deadlines, Liz Franklin $45 lost, $28.87 timed-out loss) this window.
—Wells Fargo $341.44 Stripe fraud dispute$341.44
New dispute filed by Wells Fargo, customer claims fraud; decision due Nov 25.
🎯 Handling gaps — coach the team 4 open · loss-exposure emails opened but not resolved in our favor
—Generali Claim #26178527-01 — unread 28.7h+ in both inboxes
unquantified (claim payout amount unknown while unread)What happened Claims document delivered to both pruth and stylish1 inboxes, neither has been opened/reviewed.
The gap Claim sitting unread in both mailboxes for over a day — per standing rule, unread Generali claims must be reviewed before they're treated as accepted.
Coach the team Open and review both copies promptly; accepting via inaction forfeits the chance to dispute the payout amount.
Owner: Pruth / ops
—Generali Claim #26182363-01 — stylish1 copy unread
unquantifiedWhat happened Pruth's copy was opened (treated as accepted per standing rule) but the duplicate sent to stylish1@ is still unread 45.2h+.
The gap Duplicate-inbox claim left unread even though the other copy was processed — risk of inconsistent handling across inboxes.
Coach the team Open the stylish1 copy to confirm it matches what was accepted on the pruth side; close out formally.
Owner: Vishal / ops
🆕CLSF-06567854 — new reimbursement claim, unanswered 22.9h
unquantifiedWhat happened Airbnb AirCover specialist says they're still doing market research; no reply from our side in the thread.
The gap Thread opened/read, no reply logged — standing recall on stylish1 claims wants more of these surfaced.
Coach the team Reply to acknowledge and request timeline, keep claim active instead of letting it go silent.
Owner: Guest-comms
🆕Airbnb case — Bradly $55 off-platform deposit dispute (host accused of policy violation)
up to full refund if ruled against usWhat happened Airbnb support (on behalf of guest Bradly, HMJ5QNAB2N) says the host demanded an undisclosed $55 off-platform deposit; Airbnb is asking us to justify the fee, citing listing-description insufficiency rules; thread opened/read but never answered, 16h+.
The gap Opened and read but never replied — Airbnb is threatening to rule unilaterally without our input.
Coach the team Respond immediately with evidence the fee was disclosed (or acknowledge and refund) before Airbnb rules against us by default.
Owner: Guest-comms