🗒 Your notes for today 14 · from notes/<date>.md, matched against today’s traffic
Nolan / Kota North 1143 hot water ↩️ Follow-upDidn't reach Nolan. Reached Chris, who said the APM (Paul) can help — but Paul never called back and I couldn't reach him either. Nolan is back Tuesday.
Owner — VishalStatus — No signal in this window on Nolan or Paul callback
Next: Try Nolan directly Tuesday when he's back
Mayehouse 215/217 offboarding (Daniel) 🛠 Project215 is Sunday, 217 is Monday. I'll have to work in the unit alongside the cleaners to get it done.
Owner — Vishal / KarlaStatus — Corroborated — cleaning-coordinators scheduled Mayehouse 217 final clean for Aug 24 with linens bagged to storage per plan
Next: Confirm 215 completed Sunday and be on-site for 217 Monday
Unit performance dashboard with Pruth 🛠 ProjectPull the past couple of months and add it to the unit-performance dashboard so we can see trends.
Owner — Vishal / PruthStatus — No signal in this window
Next: Schedule time with Pruth to pull the data
Company direction talk with Pruth 🗣 DiscussHaven't had the chance to talk to Pruth about this yet.
Owner — VishalStatus — No signal in this window
Next: Set up time with Pruth
Labor — losing 20 units, SA Inspire Downtown replacement deal ↩️ Follow-upPotential replacement deal at SA Inspire Downtown. Reach out to their PM Monday when she's back.
Owner — VishalStatus — No signal in this window
Next: Call SA Inspire Downtown PM Monday
Shiv's call 📞 CallPrepped. It's been moved to Monday at 9 PM.
Owner — VishalStatus — No signal in this window
Next: Take the call Monday 9 PM
Mark — Scottsdale unit inquiry ↩️ Follow-upFollow up Monday to see if he's still interested.
Owner — VishalStatus — No signal in this window
Next: Follow up with Mark Monday
Stylish reviews below 5 stars 🛠 ProjectHaven't worked on this, need to pick it back up.
Owner — VishalStatus — Corroborated indirectly — multiple review-removal denials this window (Ori, Karen, Raj, Cecilia) add urgency
Next: Pick this back up given the new denials
Accountant / Cost Segregation strategy 🛠 ProjectAccountant call prepped and done. New topic to work: Cost Segregation and buying a property. Set up a call with John (the data guy) for information on a done-for-you strategy, and work out how we'd build our own version.
Owner — VishalStatus — No signal in this window
Next: Schedule call with John
Stripe → Karla weekly reminder ↩️ Follow-upMessaged Karla to add a Slack reminder so these stop getting missed. Set up time with her to review together — right now we're just losing these, so the goal is figuring out how to win more of them.
Owner — Vishal / KarlaStatus — Corroborated — Karla set up the weekly Stripe check reminder per ledger
Next: Set up the review session with Karla
CLSF-06310832 completion check ↩️ Follow-upSent to the support channel, team should be working it. Check whether it actually got completed.
Owner — VishalStatus — Corroborated and escalated — Airbnb came back with a $1,491.64 offer, still needs our reply
Next: Confirm team responds to Airbnb's offer
Witherspoon (Philadelphia) deal ↩️ Follow-upNeeds a follow-up.
Owner — VishalStatus — No signal in this window
Next: Follow up on Witherspoon deal
Citizen (Salt Lake City) deal 🛠 ProjectCall with Elyce went well — more detail is in my pruth@ email. They're looking to tour the building Monday.
Owner — VishalStatus — Corroborated — thread with Elyce shows lease details for units 305/421/530 and W-9 sent
Next: Prep for Monday building tour
Skyhouse renewals on-site Monday 🛠 ProjectGo on site and see if we can get the renewals signed.
Owner — VishalStatus — No signal in this window
Next: Go on-site Monday
💰 Money unread ≠ unhandled — team may be working cases in the extranet
⬆CLSF-06310832 (Dana) — Airbnb offer $1,491.64$1,491.64
Airbnb offered partial reimbursement (garage opener $200 + smoke remediation $1,291.64) after prior deadline lapsed; needs our reply.
🆕Westshore Palms 61 (Jurgita) — potential $100 refund or unit move~$100
Microwave/blinds/smoke issues; refund or relocation decision pending guest confirmation.
—Amazon retrocharge — chairs$325.28
Charged for unreturned chair set; still unreplied at 63+ hours.
—Stripe disputes — no change this windown/a
Per standing instruction, confirming no new Stripe payout/dispute activity surfaced in this digest window; existing disputes (Chandra Sellappan $604.26 pending decision by Sept 8, Addi Sahele $45 lost, Jennifer Snyder $1,812.33 lost, Stylish Sanctuary evidence window closing) remain as previously reported with no updates.
✓CLSF-06320413 (Bentley Sanctuary) — declined, missed 14-day notice requirementclosed
✓Ori's, Karen's, Raj's, Cecilia's review-removal requests — all denied, reviews stay upclosed
🎯 Handling gaps — coach the team 3 open · loss-exposure emails opened but not resolved in our favor
—Amazon retrocharge for unreturned chairs — team never replied ($325.28)
$325.28What happened Amazon charged Pruth's card $325.28 because a returned chair set was never shipped back by the Aug 16 deadline. Thread has sat unreplied for 63+ hours.
The gap Team opened/read the retrocharge notice but took no action — no dispute filed, no confirmation the return was ever shipped.
Coach the team Check if the item can still be located/returned to reverse the charge, or write it off explicitly rather than letting it sit silent.
Owner: Pruth / ops
⬆Airbnb review-removal denials — no appeal attempted
unquantified — review/reputation impactWhat happened Ori, Karen, Raj, and Cecilia's review removal requests were denied by Airbnb; team has not responded or appealed any of the four.
The gap Read the denial, no reply or escalation attempted on any of the four threads.
Coach the team Triage which denials have appeal grounds (e.g., factual inaccuracies) and file an appeal within Airbnb's window; close out the rest deliberately.
Owner: Guest-comms
—stylish1@ — multiple reimbursement/response threads unactioned (Ali, M, Vianey Andrea, Sky, Jhaniya)
unquantifiedWhat happened Several 'we sent your reimbursement request' / 'in review' Guesty notices sitting 24-33h with no team reply logged — guests declining to pay or Airbnb taking over outreach.
The gap Team let the 24-hour response clocks lapse without confirming next steps or escalating to Airbnb Support proactively.
Coach the team Track each reimbursement request's response-clock deadline and follow up same-day; don't wait for the guest to decline before acting.
Owner: Guest-comms
The big issues, explained
⬆Airbnb review-removal requests all coming back denied
WarnWhat’s going on Ori, Karen, Raj, and Cecilia's review-removal requests were all denied this window ("won't be removed" — Airbnb found the reviews follow policy). Jaci's is still pending. None show a team reply/appeal in the audit.
Why it matters These are guest reviews with legitimate service complaints (access issues, cleanliness, no ventilation) that will sit on listings permanently; no dispute or escalation was attempted.
GGuest-commsNext: Decide which (if any) denials are worth appealing with additional evidence; otherwise close out the thread.
⏱ Team performance
✓ Overnight SOD agent (U0ASD0AMMA6) Ran a fully documented overnight shift 2:00-9:52 AM — battery audits, SuiteVerify follow-ups, check-in instruction messages, DOOR/Geokey checks, reservation tracker, listing photo updates, all logged step by step with completion confirmations.
✓ Cleaning coordinator (U0A0BBN5LE4) Processed Week 33 cleaner invoices/payments across 9 cleaners overnight (Chris, Alicia, Cindy, Chipper, Andres, Tatiana, Ledy), each with payment link posted promptly.