What happened Oldest of four Generali travel-insurance claims; team opened/read it but has never replied.
The gap Read but never responded across four+ days.
Coach the team Reply to Generali claims within 24h with requested documentation to protect our position.
What happened Second-oldest Generali claim, read but not replied to.
The gap No reply over 30 hours since receipt.
Coach the team Respond promptly with claim documentation.
What happened Automated Marriott warning that EIDs will expire in 10 days; opened/read but no renewal action taken.
The gap Read notice but did not act to renew EIDs.
Coach the team Log into Marriott Identity Portal and renew/disable flagged EIDs today.
What happened Leasing office's immediate-action-required notice for proof of insurance; still unread/unanswered for over 3 days.
The gap No proof of insurance submitted despite repeated notices.
Coach the team Submit proof of liability insurance to leasing office immediately.
What happened Ongoing Airbnb Support conversation (9 messages) with last message from Airbnb awaiting our reply.
The gap No reply within response window despite active back-and-forth.
Coach the team Reply promptly to keep the case moving; long silent gaps risk Airbnb closing/escalating unfavorably.
What happened Guest arriving Aug 24 still hasn't completed ID verification; link sent but no confirmation of completion tracked.
The gap No follow-up confirming guest completed verification ahead of check-in.
Coach the team Chase guest for verification completion before Aug 24 check-in; escalate if unresponsive.
What happened Guest declined to pay for damage; Guesty auto-nudge sitting unanswered, help window open until Sept 2.
The gap No action taken to escalate to Airbnb Support for help despite window ticking.
Coach the team File for Airbnb Support help now rather than waiting near the Sept 2 deadline.
What happened AirCover specialist requesting deposit status and garage-opener receipt to move claim forward; no reply sent.
The gap Requested documentation not yet provided, delaying claim processing.
Coach the team Provide deposit status and garage opener receipt to keep claim moving.
| Item | Status | Trend | Source |
|---|---|---|---|
| Generali travel-insurance claims (x4) | All four still unanswered; oldest now 101.2h, others at 4.8h/6.6h/30.5h | ▲ | Link ↗ |
| Marriott EIDs about to expire | Still needs renewal/confirmation, now 11.7h since latest notice | ▲ | Link ↗ |
| Inwood on the Park liability insurance proof | 77.3h unanswered, still needs insurance doc submission | ▲ | Link ↗ |
| Hideaway 1031 bedbug claim/cost decision | Treatment ongoing through Aug 23; Burns invoice dispute pending | — | Link ↗ |
| Marisol CS lock refusal | No resolution; needs Vishal meeting or alternate vendor | — | Link ↗ |
| Marriott Jamie Wagner case | Final-attempt notice, urgent reply still needed | — | Link ↗ |
| BDC listing delisted (Downtown 1BR w/ pool) | 7-day bookability countdown continues | ▲ | Link ↗ |
| Monroe (weekly focus target) | 5021 slow drain, 4929 internet, 4945 listing removal, tax config still open | — | Link ↗ |
| Revenue dashboard automation | Failed again, likely PriceLabs sync issue, needs re-run | ▲ | Link ↗ |
| SuiteOp/Authenticate verification sync bug | Escalated to SuiteOp support, awaiting response | ▲ | Link ↗ |
| Stripe dispute losses | Three lost ($1,812.33 + $45 + $2,035.80); Stylish Sanctuary evidence due | — | Link ↗ |
| Labor 1375/1459 alarm & lights | Ticket shows completed but guest still reports beeping; escalated to Gio, awaiting guest video confirmation | — | Link ↗ |
| Taylor declined-to-pay reimbursement | 20.9h unanswered, Guesty window open until Sept 2 | ▲ | Link ↗ |
| Inwood Park 4315 AC not cooling | New tonight; emergency maintenance called, awaiting guest confirmation of thermostat setting | ▲ | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Pruth | 7 | Generali claims x4, Marriott EID expiry, Inwood liability insurance, Marriott Jamie Wagner case | |
| Karla | 4 | Marisol lock, Taylor reimbursement, CLSF-06310832, overdue work orders | |
| Mc Neil | 2 | BDC listing delisted, Monroe 4945 listing removal | |
| Aira | 2 | Inwood Park 4315 AC, various maintenance tickets | |
| Vera | 2 | Truvi unverified guest, Airbnb Support 9-msg thread |
What’s going on Four separate Generali travel-insurance claim notifications sitting unanswered across both inboxes; none have received any team reply.
Why it matters Each is a formal claim document - non-response risks default rulings against us or lost recovery opportunities.
PPruthWhat’s going on Automated warning that Enterprise IDs at Stylish Stays will expire soon; still no renew/disable action taken, now 11.7h since latest notice.
Why it matters If EIDs lapse, Marriott channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1) could be disabled, cutting off bookings.
PPruthWhat’s going on Leasing office's 'immediate action required' notice for proof of insurance has gone unanswered for 77.3h.
Why it matters Non-compliance could trigger lease penalties or termination risk for that unit.
PPruthWhat’s going on 7-day bookability countdown continues; availability still not re-added via Guesty.
Why it matters Listing could drop from Booking.com entirely if not resolved, losing that revenue channel.
MMc NeilWhat’s going on Treatment ongoing, expected complete/inspected by Aug 23; Burns vendor invoice dispute still pending.
Why it matters Guest safety issue plus a vendor billing dispute that could add unplanned cost.
JJamAAiraWhat’s going on Vendor still refusing to do the lock job; no alternate vendor engaged yet.
Why it matters Ongoing access/security gap at the property with no resolution path.
KKarla