Enugula Estates · Ops Dashboard v2

Saturday, August 15, 2026

9:00 AM ET · morning
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.

⏱ 60-second summary

  1. No new Slack activity in this window — all updates come from email. A new Stripe dispute for $2,035.80 was lost automatically (timed out, no evidence submitted) and is now final. Source ↗
  2. Mary's $1,000 Airbnb payment request (Tulsa) is due TODAY at 4PM CDT — needs immediate response or risk auto-charge/negative outcome. Source ↗
  3. Booking.com flagged a listing (Downtown 1BR w/ pool & parking, Near Riverwalk) as no longer bookable — needs availability added back in Guesty or it stays delisted. Source ↗
  4. Long list of open maintenance/guest-comms items (Hideaway 1031 bedbugs, Marisol lock refusal, Monroe connectivity, Labor 1419 AC/PVC, several damage-waiver disputes) show no movement this window — most are still awaiting vendor/guest/PM replies. Source ↗
  5. Revenue dashboard: August pacing strong ($291,718 revenue, 64.3% occupancy, up $9,982/2.6% day-over-day); September still early (10.8% occ).

📅 Deadlines in view

2026-08-15
Mary $1,000 Airbnb payment request response due 4PM CDT (Tulsa reservation)
Link ↗
2026-08-23
Hideaway 1031 bedbug treatment expected complete/inspected
Link ↗
2026-08-28
Shameer reimbursement — Airbnb allows until this date for next step
Link ↗
2026-09-08
Chandra Sellappan Stripe dispute decision expected
Link ↗

🔴 Decisions only you can make 1 open

1 · Marisol CS lock refusal — vendor vs. Vishal meeting
Current lock vendor won't do the job; needs either an alternate vendor lined up or Vishal to personally step in with a decision/meeting. Unchanged for days.
A — Source and approve an alternate lock vendorB — Vishal meets directly with Marisol/CS to resolve
August revenue
$291,718
▲ live
August occupancy
64.3%
August · RevPAR $72
September revenue
$75,191
▲ live
September occupancy
10.8%
September · RevPAR $19
Lost this week
$5,828
▼ disputes
Open decisions
1
▼ all yours

Needs your attention oldest first · decisions above excluded

1
Marriott Jamie Wagner case — final-attempt notice unanswered HVMB support sent a final-attempt notice; case M1785188537990 will likely close/escalate against us without a reply.
2
Mary $1,000 Airbnb request — deadline today Response window closes 4PM CDT today; missing it risks an unfavorable automatic outcome.
3
🆕BDC listing delisted — Downtown 1BR w/ pool Booking.com says the property is no longer bookable/findable; needs availability re-added in Guesty or the listing stays dark, losing bookings.

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$5,828
Recovered this week
$135
At risk
$2,800
Awaiting ruling
$1,099
🆕Stripe dispute lost — $2,035.80 (timed out)$2,035.80
Dispute automatically resolved in customer's favor because evidence wasn't submitted in time; ruling final, no appeal path.
Mary $1,000 Airbnb payment request (Tulsa)$1,000
Additional payment requested for a Tulsa reservation issue; response due today 4PM CDT.
Chandra Sellappan Stripe dispute$604.26
Evidence submitted; decision expected by Sept 8. Note: unread ≠ unhandled — several of these OTA/Stripe threads are actively being worked in the extranet even though the Gmail thread sits unread.
Jennifer Snyder Stripe dispute — lost$1,812.33
Ruling final, no further action possible.
Addi Sahele Stripe dispute — lost$45
Ruling final.
Stylish Sanctuary Stripe dispute — evidence dueunspecified
Evidence submission window closing soon; reminder received Aug 11.
Shameer reimbursement declinedunspecified
Guest declined to pay; Airbnb allows until Aug 28 for next step.
Airbnb reimbursement CLSF-06300786unspecified
AirCover asking for clarification on damage waiver claim — guest says they already paid a waiver.
Airbnb reimbursement CLSF-06337846unspecified
New AirCover specialist (Edward K) assigned, awaiting our response.
Airbnb reimbursement CLSF-06310832unspecified
AirCover (Hayda) sent status update on damage claim.
Wendy reimbursement requestunspecified
24-hour response window; awaiting Wendy's reply.
Carol reimbursement requestunspecified
In review via Guesty.
James Green Vrbo refund (HA-rT42bOa)unspecified
Vrbo pressed on when refund was initiated; we've confirmed processing.
Shari reimbursement request — closed, nothing more neededclosed
Fatima reimbursement request — closed, nothing more neededclosed

🔁 Recurring watchlist

ItemStatusTrendSource
Monroe (weekly focus target) — connectivity/appliance issuesNo update this window; Monroe 5033 no-show maintenance ticket and Monroe 4929 internet tech visit both still pendingLink ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute still pendingLink ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendorLink ↗
Marriott Jamie Wagner caseFinal-attempt notice from HVMB support, urgent reply still neededLink ↗
Stripe dispute lossesThree disputes now lost ($1,812.33 + $45 + $2,035.80); Stylish Sanctuary evidence still dueLink ↗
Labor 1419 AC/PVC leakPM chased again for PVC part status — no confirmation sent yetLink ↗
Overdue work orders (general)PM followed up again asking for ETAs on tickets open >2 weeksLink ↗
Vrbo unauthorized event riskFlag from Vrbo about a possible house-party booking — still needs reviewLink ↗
BDC listing delisted (Downtown 1BR w/ pool)New — listing no longer bookable/findable on Booking.comLink ↗

👤 Open items by owner

WhoOpenOldestItems
Karla5Hideaway 1031 bedbugs, Marisol CS lock refusal, Marriott Jamie Wagner, Overdue work orders, BDC delisted listing
Vishal2Mary $1,000 Airbnb payment request, Marisol lock refusal meeting

The big issues, explained

Marriott Jamie Wagner escalation nearing dead end

Serious

What’s going on HVMB support sent a final-attempt notice on case M1785188537990; no reply has gone out yet.

Why it matters Missing this final window likely closes the case against us with no further recourse.

KKarla

🆕BDC listing pulled from search — Downtown 1BR w/ pool

Warn

What’s going on Booking.com emailed saying the property is no longer bookable/findable; likely a calendar/availability gap in Guesty.

Why it matters Every day delisted is lost booking revenue on an active channel.

KKarlaMMc Neil

Marisol CS lock refusal unresolved

Serious

What’s going on Lock vendor won't do the job; item has sat untouched since Aug 12 with no alternate vendor lined up.

Why it matters Guest/unit access issue stays open, risking guest experience and possibly security.

VVishalKKarla

Smaller items

Monroe 5033 / 4929 connectivity tickets stalled
No-show maintenance ticket (5033) and pending internet tech visit (4929), awaiting guest response — no update this window. Karla Link ↗
Skyhouse 309 damage waiver dispute in progress
Shipping label sent, drop-off unconfirmed; AirCover claim CLSF-06310832 status update received. Karla Link ↗
Airbnb Support — guest Shurooq issue unread
Unread message, needs review. LJ Link ↗

💡 Ideas & 🔁 patterns

OTA/Guesty inbox unread ≠ unhandledMany reimbursement/dispute emails sit unread in Gmail while being actively worked via the OTA extranet or Guesty portal — the digest can overstate backlog if read literally.
Fix: Confirm extranet/Guesty status before treating an unread email as neglected.
No notes yet