🔧 Maintenance — help the coordinators close these 6 open · 2 need you to unblock
⬆Cold Storage 627 — no internet in unit, Google Fiber earliest Nov 2
SeriousWhat’s going on Google Fiber supervisor confirmed Nov 2 is the earliest available tech appointment; previous contact escalation didn't yield an earlier slot.
Guest impact Guest in-unit without internet for extended period
Blocked on Vendor scheduling — Google Fiber has no earlier capacity
Status: Awaiting Nov 2 vendor visit, escalation exhausted for now · Owner: San Antonio handyman coordinator
How you can help: Approve a temporary hotspot/MiFi purchase to bridge the gap, or authorize an alternate ISP visit
—Westshore 63 — shower clogged
SeriousWhat’s going on Maintenance still has not shown up despite building (Amber/Haley) being contacted this morning.
Guest impact Guest living with clogged shower
Blocked on Building/vendor response time
Status: Called Westshore, awaiting Haley follow-up · Owner: Maintenance coordinators
How you can help: Call Haley directly to push for same-day resolution if coordinator follow-up stalls
—Hideaway 1263 — AC leaking (plus loose toilet)
SeriousWhat’s going on Hideaway office (Shrista) confirmed maintenance has both issues on today's list.
Guest impact Active leak reported, guest has no bucket per earlier report
Blocked on Waiting on building maintenance to execute
Status: On building's maintenance list for today, monitoring via Ring/Schlage · Owner: Maintenance coordinators
—Hideaway 2031 & 2279 — internet installation
WarnWhat’s going on Spectrum/COX techs on-site today; James meeting them in person. 2279 confirmed tech on truck retrieving new box; 2031 status still being confirmed with James.
Guest impact Units prepping for new-unit readiness, not yet guest-occupied
Blocked on Tech completion time
Status: In progress, techs physically in units · Owner: James / Maintenance coordinators
🆕Hideaway 1031/new-units — missing spare key, curtain measurements
WarnWhat’s going on A maintenance coordinator flagged that a guest in unit 1031 removed the spare front-door key from the lockbox tether, visible on Ring camera; also tasked with gathering blackout curtain measurements for 5 new units' bedrooms.
Guest impact none currently, risk of no spare key if not returned
Blocked on Guest cooperation on key return
Status: GC reminding guest to return key; measurements being gathered, will take time per coordinator · Owner: Maintenance coordinators / Guest-comms
✓Inwood 2411 — coffee maker dead
GoodWhat’s going on Replacement coffee maker delivered and confirmed working by guest.
Status: Resolved · Owner: Maintenance coordinators
💰 Money unread ≠ unhandled — team may be working cases in the extranet
—Stripe disputes — ongoing$60.83 + $341.44 open
AMEX $60.83 (Douglas Schneider, Stylish Sanctuary) dispute received, no reply yet. Wells Fargo $341.44 fraud dispute still unanswered ~86h, decision due Nov 25. Nothing resolved this window — flagged per standing Stripe update rule even with no change.
—CLSF-06567854 (Bentley) — $750 reimbursement offer, 24h to accept$750
Airbnb approved $750 payout for smoke-odor item; awaiting our acceptance reply within 24h window.
🆕CLSF-06543943 (Nick Wierciak) — $155 bed frame payout offered$155
Airbnb offering $155 (security deposit deducted); needs acceptance reply.
—Airbnb payouts received$2,093.15 + $703.37
Two Airbnb payouts landed today via Guesty notifications — routine, no action needed.
✓CLSF-06567919 (Hugo) — Airbnb closed correspondence, no reply from usclosed
🎯 Handling gaps — coach the team 6 open · loss-exposure emails opened but not resolved in our favor
—CLSF-06567919 (Hugo) — closed against us, no reply ever sent
unquantifiedWhat happened Airbnb closed the patio-chair documentation request citing no response from our team for an extended period.
The gap Thread never got a reply despite multiple Airbnb follow-ups requesting documentation.
Coach the team Guest-comms should track action-required claims against a daily unread/unanswered check and respond within the stated window even with partial documentation.
Owner: Guest-comms
🆕Angelo reimbursement decline — unactioned
unquantifiedWhat happened Angelo declined to pay a reimbursement request; team has not escalated to Airbnb support though the Nov 3 deadline to do so is approaching.
The gap No reply/escalation logged since the decline notice 14.3h ago.
Coach the team Escalate declined-to-pay cases to Airbnb support promptly rather than waiting near the deadline.
Owner: Guest-comms
🆕Ashkan reimbursement decline — unactioned
unquantifiedWhat happened Ashkan declined to pay; 24h window elapsed with no team follow-up, Nov 2 Airbnb escalation deadline still open.
The gap No reply logged since decline notice ~33h ago.
Coach the team Same as other declines — escalate to Airbnb support well before the deadline, don't let it sit unread.
Owner: Guest-comms
—CLSF-06557060 (Dana) — floor/baseboard documentation, deadline Oct 21
unquantifiedWhat happened Airbnb specialist Skye reiterated the 30-day documentation deadline (Oct 21) for a baseboard damage reimbursement; no reply sent in 40.8h.
The gap Documentation request sitting unanswered close to its hard deadline.
Coach the team Pull together before/after photos and invoice verification now, before the Oct 21 cutoff, to avoid automatic case closure.
Owner: Guest-comms
—stylish1@ — 43-message Airbnb Support thread, still unanswered
unquantifiedWhat happened Long-running stylish1@ Airbnb Support thread (now 11+ messages in the audit view) remains without a team reply referencing the Shannon cancellation dispute.
The gap Guest/Airbnb has spoken last repeatedly with no team reply on file.
Coach the team Per Vishal's standing recall on stylish1@ threads — any unreplied or guest-spoke-last thread should get a reply, even a holding one, to prevent auto-adverse resolution.
Owner: Guest-comms
🆕Wister Insurance — Schedule of Managed Locations reminder
unquantified (coverage risk for unreported properties)What happened Monthly reminder email asking us to report added/removed properties under the managed-locations schedule; unanswered, counterparty awaiting our reply.
The gap No reply yet (only 0.3h old, but worth tracking since coverage gaps arise if portfolio changes go unreported).
Coach the team Karla/ops to review the managed-locations list monthly and submit updates promptly to avoid coverage gaps on new/removed units.
Owner: Vishal / ops