Enugula Estates · Ops Dashboard v2

Sunday, August 30, 2026

9:00 AM ET · morning
Blue Slack ↗ · pruth@ email ↗ · stylish1@ email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
SummaryJanine callDeadlinesDecisionsAttentionMoneyWatchlistOwnersBig issuesSmallerTeamIdeas
⬆Skyhouse lease renewal countersigned, no reply on our end — PM countersigned the lease; both threads (countersigned + pending approval) sit unreplied 24-38h with a signing window running. Email 1 ↗ Email 2 ↗

⏱ 60-second summary

  1. Vrbo flagged a house-party risk on John Bax's booking (HA-MRiD4VO) — still unread ~22h, needs guest outreach before Vrbo escalates. Source ↗
  2. Skyhouse Apartments lease renewal is now countersigned by the PM — both related threads have sat unreplied 24-38h with the signing window running. Source ↗
  3. Review-removal requests: Joseph's and Susannah's denials are now confirmed (reviews stay up); Joshua's was removed in our favor — no appeal filed on the losses. Source ↗
  4. Stripe/Citibank $45 dispute (Stylish Sanctuary) still unread, now 82.5h — evidence due Oct 5, plenty of runway but getting stale. Source ↗
  5. Overnight ops ran clean: SOD/EOD checklist fully completed — battery audits, check-in verification, ECI/LCO, and inbox all cleared on schedule. Source ↗

📅 Deadlines in view

2026-10-05
Stripe/Citibank $45 dispute (Stylish Sanctuary) — evidence due
Link ↗

🗒 Your notes for today 1 · from notes/<date>.md, matched against today’s traffic

Sam's review — check if it posted ↩️ Follow-up
Sam's review (the Airbnb I stayed at) — asked Aug 21 to be reminded in about a week; check whether the review ever posted.
Owner — VishalStatus — no signal in this window

📋 Partner priorities & action items 2 open · 2 need a follow-up

—Refund handling protocol reminder Medium Follow up
GC meeting notes (Aug 28): prioritize recommendations over refunds, use phone calls when possible, post issues to refunds channel before guest requests refund.
Owner — Guest-comms teamStatus — circulated via Gemini notes, no confirmation of rollout
Email ↗
—Expand check-in calls beyond Labor properties Medium Follow up
GC meeting: expanding check-in calls to cover all properties, pending new SOP from Pruthvi and Carla, targeting rollout next month.
Owner — Pruth / KarlaStatus — pending SOP release
Email ↗
August revenue
$360,465
▲ live · 20 bookings
August occupancy
82.0%
August · RevPAR $89
September revenue
$162,533
▲ live · 20 bookings
September occupancy
29.5%
September · RevPAR $41

Needs your attention oldest first · decisions above excluded

1
—Vrbo unauthorized event risk — John Bax booking Vrbo flagged potential house-party risk and wants guest contact or possible cancellation; still unread 22.2h.
Email ↗
2
⬆Skyhouse lease renewal countersigned, no reply on our end PM countersigned the lease; both threads (countersigned + pending approval) sit unreplied 24-38h with a signing window running.
Email 1 ↗ Email 2 ↗
3
⬆Stripe/Citibank $45 dispute unread, evidence due Oct 5 Dispute still unread at 82.5h; evidence deadline is Oct 5 but this should be assigned and countered proactively.
Email ↗

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Recovered this week
$361
At risk
$45
—Stripe: Citibank $45 dispute (Stylish Sanctuary)$45
Standing Stripe update: dispute still unread, now 82.5h since notification. Evidence due Oct 5 — nothing else changed on Stripe this window.
Link ↗
—Airbnb reimbursement CLSF-06337846 — partial payout sent$348.33
Airbnb specialist Suarez confirmed the $348.33 partial payout has been sent (denies 3 of 4 towels); no dispute of the shortfall filed by our side.
Link ↗
🆕New Airbnb reimbursement request to Benunquantified
Guesty sent reimbursement request to Ben; guest has 24h to respond or pay — no team follow-up visible.
Link ↗
🆕New Generali claim in review (unread)unquantified
New Generali claim notice, unread 33.7h — per standing rule surface only while unread.
Link ↗
🆕Airbnb payout — Scott Ritchie cancellation fee refund$360.88
Cancellation fee refund payout ($360.88) processed and sent, unrelated to open disputes; informational only.
Link ↗

🎯 Handling gaps — coach the team 4 open · loss-exposure emails opened but not resolved in our favor

—Susannah's review denial — unactioned

unquantified

What happened Airbnb denied the request to remove Susannah's review; team has not replied or filed an appeal.

The gap Denial email read, no reply or appeal attempted.

Coach the team Per standing rule, flag every stylish1@ thread the team hasn't actioned — reply to acknowledge, and consider an appeal or escalation if grounds exist.

Email ↗

—Joseph's review denial — unactioned

unquantified

What happened Airbnb confirmed twice that Joseph's review will not be removed; no reply from our side on either message.

The gap Both denial notices read, no reply logged.

Coach the team Acknowledge denial, evaluate for appeal grounds, and close the loop with a reply.

Email 1 ↗ Email 2 ↗

—Bill/Ben reimbursement requests — response clocks running unactioned

unquantified

What happened Airbnb reimbursement requests to Bill and Ben are in-review or in a 24h response window; no team follow-up visible.

The gap Team opened notices but has not tracked or followed up on guest response deadlines.

Coach the team Track these on the reimbursement tracker and follow up proactively rather than waiting on Guesty auto-nudges.

Bill thread ↗ Ben thread ↗

⬆Skyhouse lease renewal — no reply since PM countersigned

unquantified (lease continuity risk)

What happened PM has countersigned the renewal but our side has not acknowledged either related thread in over 24 hours.

The gap Action-required PM communication sitting unanswered beyond the ~1h guideline for final notices.

Coach the team Reply to PM same-day to confirm receipt and any next steps; don't let lease paperwork go stale.

Email 1 ↗ Email 2 ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Skyhouse lease renewal signing windowCountersigned by PM; two related threads unreplied 24-38h▲Link ↗
Vrbo house-party risk flag (John Bax)Still unread, no guest outreach yet—Link ↗

👤 Open items by owner

WhoOpenOldestItems
Guest-comms8Review-removal denials, reimbursement requests in review, Vrbo risk flag
Vishal / ops2Skyhouse lease renewal, Extra Space Storage agreement

The big issues, explained

⬆Skyhouse Apartments lease renewal stalled awaiting our reply

Serious

What’s going on PM has countersigned the lease renewal; two related email threads (7 msgs and 9 msgs) have sat unreplied for 24-38 hours despite a running signing window.

Why it matters Risk of lease lapse or delay in execution could jeopardize the Skyhouse unit portfolio.

VVishaloops
Countersigned thread ↗ Pending approval thread ↗

Smaller items

—Susannah's review removal denied denied, unread 4.1h
Airbnb confirmed Susannah's review will not be removed; no appeal filed. Guest-comms Link ↗
—Joseph's review removal denied (confirmed twice) denied, unread 40.5h
Two Airbnb messages confirm Joseph's review stays up; no appeal filed. Guest-comms Link ↗
✓Joshua's review removed in our favor resolved favorably
Airbnb removed Joshua's review as it didn't follow policy — a win, no action needed. Guest-comms Link ↗

⏱ Team performance

✓ Overnight ops (SOD/EOD shift)
Completed full SOD/EOD checklist end-to-end (03:59–12:01): battery audits, guest verification follow-ups, check-in instructions, ECI/LCO, DOOR/Geokey checks, and cleared inbox — all logged with timestamps.
Link ↗

💡 Ideas & 🔁 patterns

Review-removal appeals not being pursuedMultiple denied review-removal requests (Joseph, Susannah, plus earlier Ori/Cecilia/Raj/Karen) sit unactioned with no appeal attempts, while only Joshua's was won.
Fix: Establish a standard appeal template/escalation step for denied review-removal requests so the team doesn't just accept the first denial.
No notes yet