What happened Three separate 'review removed/won't be removed' notices from Airbnb landed in stylish1@ this window; audit shows team never replied to any.
The gap Threads opened by Airbnb outcome notices sat unread with no acknowledgement or appeal filed on the denials.
Coach the team Guest-comms should review each notice, appeal Joseph's denial (retaliatory/policy claim) within Airbnb's window, and log outcomes.
What happened Support asked for check-in details within 30 minutes; thread has grown to 31 messages with last inbound only 2.1h ago and no team reply on file.
The gap No reply logged despite an explicit half-hour response ask from Airbnb.
Coach the team Reply immediately confirming check-in info was sent to guest; close out with Airbnb to avoid a case closed against us.
| Item | Status | Trend | Source |
|---|---|---|---|
| Stack of unread stylish1@ decision/reimbursement notices | Growing without triage; several are decisions already closed against us (Joseph, Joshua reviews denied removal) | ▲ | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Guest-comms | 10 | Review-removal notices, reimbursement threads (Bill, Taylor, Eric, M), CLSF cases, Jose Miguel goodwill refund | |
| Maintenance coordinators | 3 | Skyhouse 202 sink, Asteria 117 toilet, Monroe connectivity | |
| Pruth / ops | 2 | AirGarage dispute, Stripe/Citibank $45 dispute |
What’s going on The Airbnb Support thread about check-in details for guest Ieasha has grown to 31 messages with the counterparty's last message only ~2.1h old; team has never replied per the audit.
Why it matters Unanswered support threads risk being closed against us the way CLSF-06300786 and the Bill/M threads already were.
GGuest-commsWhat’s going on Joseph, Joshua, Phillip review-removal notices and several reimbursement 'in review'/'closed' emails (Bill, Taylor, Eric, M) are all unread with no team reply logged in the audit.
Why it matters Per Vishal's standing recall, these stylish1@ threads are exactly the pattern he wants surfaced — cases quietly closing against us or lapsing without any host input.
GGuest-comms