What happened Guest sent a second escalating, hostile message accusing the team of a scam over a charge/cancellation dispute; still unanswered.
The gap Team has not replied to either message; the linked BDC cancellation request also has a Sept 2 08:28 Denver deadline.
Coach the team Reply to the guest directly, and separately action the BDC cancellation request before the deadline to avoid a default outcome.
What happened Airbnb specialist twice pointed out duplicate photos submitted for cleaning claim and requested proper invoice/payment proof; unanswered.
The gap No reply with corrected documentation sent despite two follow-ups from Airbnb.
Coach the team Send the requested bank-transaction proof, timestamped photos, and a proper invoice on letterhead before Airbnb closes the claim.
| Item | Status | Trend | Source |
|---|---|---|---|
| Skyhouse lease renewal | ~96h unanswered across two threads | ▲ | Link ↗ |
| Inwood on the Park liability insurance notice | ~50.5h unanswered, third notice | ▲ | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Guest-comms | 10 | Vrbo unauthorized event risk, Generali claims, various reimbursement threads, Crystal Patton, CLSF cases | |
| Maintenance coordinators | 6 | Cold Storage 627 thermostat, Meridia 911 shower, The Sur 209/215, Kota North 1010 lock, various tickets | |
| Vishal / ops | 4 | Skyhouse lease renewal, Inwood insurance notice, Marriott EID access, Extra Space Storage |
What’s going on PM countersigned the renewal and a separate thread shows it pending PM approval; neither has a reply from us.
Why it matters Delays could jeopardize the master lease renewal for the Skyhouse portfolio.
VVishal