Enugula Estates · Ops Dashboard v2

Saturday, August 15, 2026

7:00 PM ET · evening
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.

⏱ 60-second summary

  1. No new Slack activity this window (3pm-7pm); focus is on Gmail follow-ups, mostly re-surfacing threads already being tracked.
  2. New: Inwood on the Park sent an 'Immediate Action Required' notice demanding proof of liability insurance — needs prompt handling to avoid coverage issues. Source ↗
  3. Good news: Hideaway 1182's noise sensor (Minut) reports levels are back below threshold — the earlier noise issue has resolved itself. Source ↗
  4. Money picture unchanged from this morning: $5,828.46 lost this week (3 Stripe disputes), $155 recovered, ~$2,800 at risk, ~$1,099.26 pending ruling. Remember: unread email doesn't mean unhandled — many OTA cases are worked directly in the extranet.
  5. Revenue dashboard: August pacing at $298,929 revenue / 65.8% occupancy (up $7,211 and 1.5pt yesterday); September still early at $77,845 / 11.3% occupancy. 28 new bookings picked up yesterday.

📅 Deadlines in view

2026-08-23
Hideaway 1031 bedbug treatment expected complete/inspected
Link ↗
2026-08-28
Shameer reimbursement — Airbnb allows until this date for next step
Link ↗
2026-09-08
Chandra Sellappan Stripe dispute decision expected
Link ↗
August revenue
$298,929
▲ live
August occupancy
65.8%
August · RevPAR $74
September revenue
$77,845
▲ live
September occupancy
11.3%
September · RevPAR $20
Lost this week
$5,828
▼ disputes

Needs your attention oldest first · decisions above excluded

1
🆕Inwood on the Park insurance proof required Property insurer sent 'Immediate Action Required' notice for proof of liability insurance — lapses could jeopardize coverage/contract standing.
2
Marriott Jamie Wagner case — final attempt notice HVMB sent final-attempt notice; needs a reply or risk losing the case.
3
Marriott EIDs about to expire Automated notice says Enterprise IDs are about to expire, which could break channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1).

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$5,828
Recovered this week
$155
At risk
$2,800
Awaiting ruling
$1,099
Stripe dispute timed out — $2,035.80$2,035.80
Dispute automatically resolved in customer's favor due to missed evidence deadline; ruling final.
Jennifer Snyder Stripe dispute lost$1,812.33
Ruling final, dispute lost.
Addi Sahele Stripe dispute lost$45
Ruling final, dispute lost.
Stylish Sanctuary Stripe dispute — evidence dueunspecified
Reminder received; evidence submission window closing soon.
Chandra Sellappan Stripe dispute$604.26
Evidence submitted, decision expected by Sept 8.
Airbnb reimbursement CLSF-06300786unspecified
Awaiting our clarification reply on damage waiver claim question.
Airbnb reimbursement CLSF-06337846unspecified
New AirCover specialist (Edward K) assigned, awaiting our response.
Airbnb reimbursement CLSF-06310832 (Skyhouse 309 waiver)unspecified
Update received from AirCover (Hayda) on damage claim status.
Wendy reimbursement requestunspecified
24-hour response window sent; awaiting Wendy's reply.
Carol reimbursement requestunspecified
In review via Guesty.
Shameer reimbursement declinedunspecified
Guest declined to pay; Airbnb allows until Aug 28 for next step.
Shari reimbursement requestclosed
Fatima reimbursement requestclosed

🔁 Recurring watchlist

ItemStatusTrendSource
Monroe (weekly focus target) — connectivity/appliance issuesNo update this window; Monroe 5033 and 4929 pendingLink ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute pendingLink ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendorLink ↗
Marriott Jamie Wagner caseFinal-attempt notice, urgent reply still neededLink ↗
Marriott EIDs about to expireStill needs renewal/confirmation with Marriott supportLink ↗
Stripe dispute lossesThree lost ($1,812.33 + $45 + $2,035.80); Stylish Sanctuary evidence dueLink ↗
Labor 1419 AC/PVC leakListing reactivated; PVC part status still unconfirmedLink ↗
Overdue work orders (general)PM followed up again asking for ETAsLink ↗
Vrbo unauthorized event riskStill needs reviewLink ↗
BDC listing delisted (Downtown 1BR w/ pool)Still needs availability re-added via GuestyLink ↗
Inwood on the Park liability insurance proofNew — immediate action required notice from insurerLink ↗

👤 Open items by owner

WhoOpenOldestItems
Vishal3Marriott Jamie Wagner case; Marriott EIDs expiring; Marisol CS lock refusal (needs meeting)
Pruth1Inwood on the Park insurance proof
Karla1Overdue work orders PM escalation

The big issues, explained

🆕Inwood on the Park — liability insurance proof demanded

Serious

What’s going on Property's insurance provider (via eRenterPlan) sent an 'Immediate Action Required' notice requesting proof of liability insurance.

Why it matters Failure to provide proof promptly could jeopardize property coverage or contract standing with the community/HOA.

PPruth

Marriott EIDs about to expire

Critical

What’s going on Automated Marriott notice warns Enterprise IDs (EIDs) tied to channel connections are close to expiring.

Why it matters If EIDs lapse, channel connections for Westshore 46.2, Hideaway 1182.1, and Labor 1215.1 could break, disrupting bookings.

VVishal

Smaller items

Hideaway 1182 noise resolved resolved
Minut sensor reports noise back below the 75dB threshold; the earlier noise complaint appears resolved. Angelyn Link ↗
🆕Reservation cancellations (HMKCT8S3NJ, HMEQC33CXB) fyi
Two reservations canceled, dates now open for rebooking. Karla Link ↗

💡 Ideas & 🔁 patterns

Recurring OTA/Guesty auto-notifications clutter the inboxMany unread Gmail items this window are routine Guesty/service-bot notifications (reservation reminders, inquiries, cancellations) that don't require action but stay unread and dilute the money-audit signal.
Fix: Consider a filter/label to separate transactional OTA notices from actionable disputes/reimbursement threads so the money audit queue stays cleaner.
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