What happened Vrbo flagged the Kaden Patten booking (HA-0dBZObu) as a potential house-party risk 3 hours ago; the guest has separately replied to a related message, but no one has reached out to confirm trip purpose or reminded them of house rules.
The gap Team has not opened or replied to the Vrbo risk notice despite a guest reply landing in the same window.
Coach the team Guest-comms should contact the guest immediately to confirm trip purpose and restate house rules per Vrbo's playbook, and document the contact for the file.
What happened Airbnb claim specialist Yosef requested proof of payment, timestamped photos, and duplicate-item clarification; thread has sat ~33h with no reply from our side.
The gap Team read the request but has not supplied the documentation Airbnb needs to keep the claim alive.
Coach the team Guest-comms to pull the requested proof-of-payment and timestamped photos and reply within Airbnb's window to avoid an automatic denial.
What happened SuiteOp sent an updated Terms of Use notice (late-payment interest, billing dispute process, competitor-access restrictions) to both inboxes; neither has been acknowledged (~10h).
The gap No one has read/filed this for reference despite new financial terms (1.5% monthly interest after 30 days).
Coach the team Pruth or ops to review new SuiteOp ToU and note the billing-dispute email address/process for future invoice issues.
| Item | Status | Trend | Source |
|---|---|---|---|
| Skyhouse Apartments lease renewal countersigned | ~109h unanswered, needs Vishal reply today | ▲ | Link ↗ |
| Inwood on the Park liability insurance notice | ~64.5h unanswered, immediate-action notice | ▲ | Link ↗ |
| Vrbo unauthorized event risk (Kaden Patten) | guest replied again, still no outreach | — | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Guest-comms | 8 | Vrbo unauthorized event, CLSF-06388456, CLSF-06426331, Generali claims (unread ones), Crystal Patton BDC, Airbnb support threads | |
| Vishal / ops | 3 | Skyhouse lease renewal, Inwood liability notice, Marriott EID admin notice | |
| Maintenance coordinators | 6 | Hideaway 1031 bedbugs, Kota lockbox/table, Labor 1419/1359, Asteria issues |
What’s going on The countersigned lease agreement from Skyhouse Apartments has sat unanswered across two email threads for ~109 hours (property-manager side and the earlier lease-status thread).
Why it matters Skyhouse is a managed property relationship; leaving a countersigned lease unacknowledged risks the PM relationship and could affect renewal terms.
VVishal