What happened Several new/ongoing AirCover reimbursement threads (CLSF-06426247, CLSF-06418226, CLSF-06426189) explicitly request additional documentation from us and remain unread/unreplied 9-10h+.
The gap Team never opened or replied; documentation deadlines in these AirCover threads are typically short (3 business days) and missing them risks automatic denial.
Coach the team Guest-comms should triage stylish1@ inbox daily for 'action required' subject lines and respond with requested documentation same-day.
What happened Nine separate reimbursement threads sitting unread/unactioned in stylish1@, several already opened but never replied to; per standing guidance these should be surfaced even without a dollar figure.
The gap No acknowledgment or documentation submitted on any of these; some are purely FYI ('we'll be in touch') but others (Alex/Ali) tie to disputed Host Damage Protection eligibility questions worth a reply.
Coach the team Guest-comms sweep stylish1@ inbox for 'in review'/reimbursement threads at least once daily and reply to any that ask a direct question (e.g., Alex's Host Damage Protection signing question).
What happened Amazon shipment/delivery notification threads for restock items (towels, sheets) have sat unread 1-19h with no acknowledgment logged.
The gap Not urgent individually, but pattern of unread Amazon procurement threads means nobody is tracking whether restock items actually arrive for turnovers.
Coach the team Assign a team member to glance at Amazon shipment emails daily to confirm delivery matches restock needs, especially ahead of check-ins.
| Item | Status | Trend | Source |
|---|---|---|---|
| Revenue dashboard automation | Failed again today; Metro guest list ran fine but revenue numbers stale | ▲ | Link ↗ |
| Skyhouse lease renewal notice | Countersigned by PM, new notice unanswered ~26h | ▲ | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Maintenance coordinators | 6 | Cold Storage router/tub, Asteria 213 lockbox/Schlage, The Sur 1131 blinds, The Sur 215 multi-issue, Asteria 203 blinds | |
| Guest-comms | 10 | multiple Airbnb reimbursement claims, Kota North issues, verification follow-ups |
What’s going on The revenue dashboard failed to update again — refresh stopped before publishing, leaving the Google Sheet and dashboard on yesterday's numbers. Metro guest list automation ran fine, so this is isolated to the revenue pipeline.
Why it matters Ops and revenue decisions are being made on stale data until this is fixed; if it persists it compounds day over day.
VVishaleeng