Enugula Estates · Ops Dashboard v2

Tuesday, September 1, 2026

3:00 PM ET · midday
Blue Slack ↗ · pruth@ email ↗ · stylish1@ email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
SummaryJanine callDeadlinesDecisionsAttentionMoneyWatchlistOwnersBig issuesSmallerTeamIdeas

⏱ 60-second summary

  1. Skyhouse lease renewal has now sat unanswered ~92h since the 72h sign window closed — highest-priority item today, needs Vishal to act now. Source ↗
  2. Inwood on the Park liability insurance notice is escalating (~46.5h unanswered) alongside a Marriott access-administrator notice — both need a quick reply to avoid compliance issues. Source ↗
  3. Guest-comms held the line on Inwood Park 2101's booted-car fee and Skyhouse Aspen 508's discount request, capping the offer at policy — both resolved favorably today. Source ↗
  4. Maintenance coordinators ran a full SOD today (Hideaway 1137 internet tech visit, Westshore 46 wall holes, Cold Storage 627 invoice paid, Labor 1259 repaint cancelled after no vendor response) — steady operational grind, no new emergencies. Source ↗
  5. Revenue dashboard and Metro guest-list automations both ran clean today; September revenue tracking $189K at 35.8% occupancy, up on yesterday's pickup. Source ↗

📅 Deadlines in view

2026-09-02
Booking.com cancellation request for reservation 5786461132 (Crystal Patton) — response due 08:28 Denver time
Link ↗
2026-09-15
Kwang declined-to-pay reimbursement — Airbnb Support escalation deadline
Link ↗

🗒 Your notes for today 1 · from notes/<date>.md, matched against today’s traffic

Sam's review (Airbnb stay) — check if it posted ↩️ Follow-up
You asked on Aug 21 to be reminded in about a week whether the review from the Airbnb stay ever posted.
Owner — VishalStatus — no signal in this window — no mention of Sam's review in today's digest
September revenue
$189,022
▲ live · 26 bookings
September occupancy
35.8%
September · RevPAR $48
October revenue
$57,921
▲ live · 26 bookings
October occupancy
7.1%
October · RevPAR $14

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Recovered this week
$20
—Stripe payout — Stylish Sanctuary$1,650.94
Stripe payout notification received Sept 1, on the way — routine, no dispute activity flagged this window.
Link ↗
🆕Labor 1315 goodwill refund$20
Guest unhappy with LCO compensation; team offered additional $20 goodwill refund, guest accepted and case closed.
Link ↗
✓Labor 1315 — Janie Rodriguez refund closedclosed
Link ↗

🎯 Handling gaps — coach the team 3 open · loss-exposure emails opened but not resolved in our favor

⬆CLSF-06426331 documentation request unanswered

unquantified

What happened Airbnb asked for updated documentation on this reimbursement claim; still unread/unanswered at 36.1h.

The gap Team has not replied to Airbnb's info request; risk of claim denial if window lapses.

Coach the team Guest-comms should pull requested docs and respond inside Airbnb's stated window rather than let it sit.

Email ↗

—Marriott access-administrator notice unanswered

unquantified

What happened Automated Marriott notice says our location is below the required number of access administrators; no reply logged.

The gap No one has designated the required second administrator despite repeated notices.

Coach the team Vishal/ops to name a second access administrator and confirm via the Marriott systems portal.

Email ↗

⬆Inwood liability insurance proof — still no reply

unquantified

What happened Third cumulative notice about missing renter's/liability insurance proof, now 46.5h unanswered on this thread on top of prior 112h+ notice.

The gap No proof of insurance has been submitted despite multiple notices.

Coach the team Ops to submit proof of liability coverage or confirm policy status with the leasing office today.

Email ↗

📞 Calls to make

Lisa (PM)
Maintenance coordinator has a call with Lisa today and asked the team if there are any issues to raise; none flagged, noted as easiest/most responsive PM. Link ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Skyhouse 248 touch-up paint / repaint taskSkyhouse building unresponsive to calls/emails/VM for over a day despite paint delivered; repainting not started.▲Link ↗
Multiple buildings with tickets open >3 weeks (Cold Storage, Inwood)Ops lead requested a consolidated summary; Cold Storage flagged for dishwasher delivery/tub resurfacing delays, no response from building since yesterday.—Link ↗

👤 Open items by owner

WhoOpenOldestItems
Guest-comms6Crystal Patton BDC accusation, CLSF-06426331, CLSF-06388456, Kwang decline, Marriott access notice awaiting reply
Maintenance coordinators3Skyhouse 248 repaint, Labor 1259 trim/door (cancelled), Cold Storage 627 invoice (paid)

The big issues, explained

⬆Skyhouse lease renewal unsigned past deadline

Critical

What’s going on The 72h window to countersign closed overnight Aug 31; both the 'countersigned' and 'pending approval' threads remain completely unanswered by our side, now over 91h old.

Why it matters Risk of losing a lease renewal or having to renegotiate terms with the property.

VVishaloops
Email - Countersigned ↗ Email - Pending approval ↗

Smaller items

✓Labor 1315 late check-out complaint resolved
Guest unhappy with $242 stay issues (delayed check-in, sofa wear, unverified mold claim); team offered $20 goodwill on top of the LCO already given, guest accepted. Guest-comms Link ↗
✓Labor 1459 blocked toilet at checkout resolved
Guest reported blocked toilet, declined to send video; ticket filed and cleaner unclogged it same day. Maintenance coordinators Link ↗
🆕Inwood Park 2101 second-vehicle boot fee held policy
Guest wants us to cover $109.75 boot release fee for an unregistered second car; team held firm on one-parking-space policy after some internal confusion about prior promises. Guest-comms Link ↗

⏱ Team performance

✓ a maintenance coordinator
Ran a full, well-documented SOD across many buildings (Hideaway 1137, Westshore 46, Cold Storage 627, Labor 1259, Skyhouse 248) with clear follow-up notes at each step, 13:20–18:27.
Link ↗
✓ guest-comms agent on shift
Held policy line on Inwood Park 2101 parking dispute after checking with lead, avoiding an unnecessary $109.75 payout, 14:10-18:12.
Link ↗

💡 Ideas & 🔁 patterns

Buildings going unresponsive to calls/VM/emailSkyhouse (paint task), Kota North (multiple calls, no answer), and Cold Storage/Westshore all showed the same pattern this window — repeated calls and voicemails with no callback from building staff.
Fix: Escalate to PM relationship owners for a single point of contact per building, and track no-response buildings on the weekly PM scorecard.
No notes yet