Enugula Estates · Ops Dashboard v2

Tuesday, August 25, 2026

7:00 PM ET · evening
Blue Slack ↗ · pruth@ email ↗ · stylish1@ email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.

⏱ 60-second summary

  1. Meridia 911 guest disputing parking costs — team offered half of a $135 monthly parking rate, guest declined and escalated to Airbnb for a full refund; case now with Airbnb Support. Source ↗
  2. LJ attendance issue resolved into a plan: split-shift restructure agreed — LJ/Alaiza on mornings, Karla covering midshift, starting tomorrow. Source ↗
  3. AirGarage billing dispute: team finally sent a detailed written rebuttal disputing all post-May-16 charges — good escalation, still awaiting AirGarage's reply. Source ↗
  4. New Debbie Hodgkins Vrbo cancellation request (HA-a8QVTWn, Sep 8-12) sitting unread/unapproved on both inboxes for 4.6h — needs a decision. Source ↗
  5. Three new maintenance tickets filed this window: Vue 104 dishwasher, Inwood 4316 broken blinds, and a Vue 425 sink pipe leak (emergency line called). Source ↗

📅 Deadlines in view

2026-08-27
Sabrina — $183.36 tow reimbursement response due 5PM CDT
Link ↗
2026-09-02
Taylor declined-to-pay reimbursement — Guesty help window closes
Link ↗

🔴 Decisions only you can make 1 open

1 · Meridia 911 parking cost coverage
Guest expected free parking; nearest lot is $135/month for an 11-day stay. Team recommended covering half ($67.50) with receipt required. Guest declined and went to Airbnb for a full refund instead.
A — Hold firm on half-coverage + cite non-refundable cancellation policy (current plan)B — Offer full $135 to retain the booking (rejected by leadership)
August revenue
$346,481
▲ live · 13 bookings
August occupancy
78.3%
August · RevPAR $85
September revenue
$136,042
▲ live · 13 bookings
September occupancy
23.3%
September · RevPAR $35
Open decisions
1
▼ all yours

Needs your attention oldest first · decisions above excluded

1
🆕Meridia 911 parking dispute now with Airbnb Guest declined our half-cost offer and asked Airbnb to intervene for a full refund; our cancellation policy is being tested.
2
🆕Debbie Hodgkins Vrbo cancellation awaiting approval Guest requesting to cancel Sep 8-12 stay; cancellation won't process until we approve it in software, sitting unread 4.6h on both stylish1 and pruth inboxes.
3
Marriott EID access admin notice Distinct from resolved Case 00195423 — asking us to designate an additional access administrator, unread 8.9h, risks EID renewal delay.

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Recovered this week
$60
At risk
$318
Awaiting ruling
$604
🆕Meridia 911 parking refund escalation$135 (offered $67.50)
Guest declined half-cost parking offer, escalated to Airbnb for full refund; team upheld non-refundable cancellation policy in the callback.
Sabrina tow reimbursement$183.36
Guest requesting tow reimbursement; unread, deadline Aug 27 5PM CDT.
Reimbursement to M — paid$60 recovered
M paid the $60 reimbursement we requested; can be tracked in transaction history.
Stripe disputes — no change this windown/a
No new Stripe payout/dispute/payment activity in this window. Chandra Sellappan dispute ($604.26) still pending decision by Sept 8; prior lost rulings (Addi Sahele $45, Jennifer Snyder $1,812.33, timed-out $2,035.80) remain final with nothing new to report.
🆕Airbnb payout received$2,021.22
Payout sent Aug 25, expected within 1 business day via PayPal.

🎯 Handling gaps — coach the team 2 open · loss-exposure emails opened but not resolved in our favor

🆕Debbie Hodgkins Vrbo cancellation request unanswered

unquantified (4-night reservation value)

What happened Guest requested cancellation of Sep 8-12 stay; request needs approval in the software before it processes, sitting unread on both stylish1 and pruth inboxes 4.6h.

The gap Read/received but no action taken to approve or deny the cancellation.

Coach the team Guest comms should log into Vrbo/Guesty and process or decline the cancellation within a few hours to avoid it auto-escalating or affecting cancellation score.

CLSF-06388456 — still unanswered after second action-required reminder

unquantified

What happened Airbnb sent a second follow-up requesting more information to process the reimbursement request; thread remains unread at 12.7h/25.8h.

The gap Two consecutive action-required emails have gone unanswered past the 1-hour guideline.

Coach the team Guest-comms should submit the additional documentation Airbnb is requesting today to avoid the claim being closed for non-response.

🔁 Recurring watchlist

ItemStatusTrendSource
Schlage lock account deleted / mass lockoutActive re-registration in progress — Ledy finishing Skyhouse 425, Marissa finishing Meridia unitsLink ↗
AirGarage parking billing disputeTeam sent a detailed formal rebuttal disputing all post-May-16 charges; awaiting AirGarage responseLink ↗
Hideaway 1031 bedbug treatmentReinspection confirmed to have occurred today per Burns; awaiting written reportLink ↗

👤 Open items by owner

WhoOpenOldestItems
Guest-comms6Meridia 911 parking, Debbie Hodgkins cancellation, CLSF-06388456, Sabrina tow, Taylor decline, Chris reimbursement draft
Maintenance coordinators3Vue 104 dishwasher, Inwood 4316 blinds, Vue 425 sink pipe leak
Karla / cleaning-coordinators2Schlage lock reconnection, Turno account suspension

The big issues, explained

Schlage lock account deletion — mass lockout risk

Critical

What’s going on Ongoing incident requiring unit-by-unit re-registration of locks across Skyhouse, Labor, Inwood, Cold Storage. Cleaning team (Ledy, Marissa) making steady progress through the list.

Why it matters Guests can be locked out of units until locks are re-registered; risk of check-in failures.

OOpsKKarlaCCleaning coordinators

Smaller items

🆕Vue 104 dishwasher not working ticket filed
Cleaner reported dishwasher issue; ticket filed same day. Maintenance coordinators Link ↗
🆕Inwood 4316 broken blinds ticket filed
Unit vacant tomorrow; ticket filed, follow-up planned with office. Maintenance coordinators Link ↗
🆕Vue 425 sink pipe leaking emergency dispatched
Cleaner reported plumbing leak; emergency line called. Maintenance coordinators Link ↗

⏱ Team performance

✓ Karla
Proactively proposed and implemented a split-shift fix for LJ's attendance issue, coordinating with Alaiza for a same-day transition plan.
✓ Maintenance/cleaning coordinator on shift
Filed same-day tickets for Vue 104, Inwood 4316, and dispatched emergency line for Vue 425 leak within the window — fast turnaround on all three cleaner reports.
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