What happened Single-message claim thread; team never replied, now 2.0h since receipt.
The gap Read but no reply sent at all.
Coach the team Acknowledge claim receipt and supply requested documentation within business hours to avoid auto-denial.
What happened Claim thread opened/read, no reply, 3.8h since receipt.
The gap Opened, never replied.
Coach the team Reply with claim confirmation/documents promptly.
What happened Opened/read, no reply, now 27.7h since receipt.
The gap Opened but sat over a day without a reply.
Coach the team Prioritize this claim response today — it's aging past 24h.
What happened Opened/read, no reply, now 98.4h (over 4 days) since receipt — the oldest of the four claims.
The gap Nearly a week unanswered — highest risk of the batch.
Coach the team Escalate immediately; reply today with all requested claim info.
What happened Action-required notice for expiring Enterprise IDs; no reply in 8.9h.
The gap Notice read but no portal action taken yet.
Coach the team Log into Marriott Identity Portal and renew/disable EIDs as appropriate before expiry.
What happened Leasing office's immediate-action notice for renter's insurance proof, now 74.5h unanswered across 3 messages.
The gap 3-message thread, team never replied.
Coach the team Submit proof of insurance to the leasing office today to close this out.
What happened Guest declined reimbursement request; Guesty auto-message says team has until Sept 2 to escalate via Airbnb Support, but no action taken in 18.1h.
The gap Decline notice sitting unread/unactioned.
Coach the team Escalate to Airbnb Support for host damage protection review before the window closes.
What happened AirCover specialist requesting deposit status and garage-opener receipt; no reply in 16.0h.
The gap Specific documentation request sitting unanswered.
Coach the team Reply with deposit status and garage-opener receipt to keep the claim moving.
What happened Ongoing 8-message Airbnb Support thread, last message from them 1.6h ago, no reply yet from the team.
The gap Newest message unanswered past the 1-hour flag threshold.
Coach the team Check thread content and respond promptly to keep the case moving.
| Item | Status | Trend | Source |
|---|---|---|---|
| Generali travel-insurance claims (x4) | All four still unanswered; oldest now 98.4h, others at 2.0h/3.8h/27.7h | ▲ | Link ↗ |
| Marriott EID expiry | Still unrenewed, 8.9h since latest notice | ▲ | Link ↗ |
| Inwood on the Park liability insurance proof | 74.5h unanswered | ▲ | Link ↗ |
| Hideaway 1031 bedbug claim/cost decision | Treatment ongoing through Aug 23; Burns invoice dispute pending | — | Link ↗ |
| Marisol CS lock refusal | No resolution; needs Vishal meeting or alternate vendor | — | Link ↗ |
| Marriott Jamie Wagner case | Final-attempt notice, urgent reply still needed | — | Link ↗ |
| BDC listing delisted (Downtown 1BR w/ pool) | 7-day bookability countdown continues | ▲ | Link ↗ |
| Monroe (weekly focus target) | 5021 slow drain, 4929 internet, 4945 listing removal, tax config still open | — | Link ↗ |
| Revenue dashboard automation | Failed again, likely PriceLabs sync issue, needs re-run | ▲ | Link ↗ |
| SuiteOp/Authenticate verification sync bug | Escalated to SuiteOp support, awaiting response | ▲ | Link ↗ |
| Taylor declined-to-pay reimbursement | 18.1h unanswered, Guesty window open until Sept 2 | ▲ | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Pruth | 10 | Generali claims x4, Inwood liability insurance, Marriott Jamie Wagner, BDC delisting, Stripe disputes | |
| Vishal | 3 | Marisol lock refusal, Marriott EID expiry, Marriott July performance review | |
| LJ | 2 | Taylor declined-to-pay, CLSF-06310832 (Dana) | |
| Jam/Aira | 1 | Hideaway 1031 bedbugs |
What’s going on Four separate Generali travel-insurance claims tied to Pruthvinath Enugula sit completely unanswered — 2.0h, 3.8h, 27.7h, and 98.4h since receipt, with zero replies from the team on any of them.
Why it matters Missed response windows on insurance claims risk automatic denial or loss of reimbursement, same pattern as the Stripe disputes lost this month.
PPruthWhat’s going on Enterprise IDs tied to Marriott channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1) are within days of expiring; the automated warning has gone unanswered since 8.9h.
Why it matters If EIDs lapse, those Marriott channel connections go dark, cutting off bookings/case management on those properties.
VVishalWhat’s going on Treatment ongoing, expected complete/inspected by Aug 23; invoice dispute with vendor Burns still pending.
Why it matters Guest safety issue plus a cost dispute that could hit the P&L if not resolved with the vendor.
JJamAAiraWhat’s going on Vendor Marisol CS is refusing to do a lock job; no alternate vendor lined up yet.
Why it matters Blocks a maintenance fix and needs either a new vendor or a direct escalation from Vishal.
VVishal