🔧 Maintenance — help the coordinators close these 5 open · 3 need you to unblock
—Cold Storage 627 — no internet in unit
SeriousWhat’s going on Google Fiber support confirms earliest tech visit is Nov 2; we're on the waitlist and told we'll be auto-notified of any earlier opening — no faster path available right now.
Guest impact unit has no internet for the duration
Blocked on vendor (Google Fiber) scheduling
Status: waitlisted, Nov 2 earliest · Owner: San Antonio handyman coordinator
How you can help: Consider authorizing a temporary hotspot/MiFi rental for the unit to bridge the gap.
🆕Silo 506 — missing parking tag
WarnWhat’s going on Guest reported a missing parking tag but is now unresponsive to follow-up. Coordinator is trying to reach the building office for a replacement.
Guest impact guest may be unable to park without the tag
Blocked on guest unresponsive; building office calls going to voicemail
Status: calling the office for a replacement tag · Owner: Maintenance coordinators
How you can help: If coordinator can't reach Silo office by end of day, Vishal to call the property manager directly.
—Asteria 113 — multi-issue punch list (blinds, paint, tub resurfacing, vinyl)
WarnWhat’s going on Unit confirmed vacant until 4PM; coordinator called the building but was routed to voicemail, then emailed Eddie directly asking to check all items today.
Guest impact none currently, unit vacant
Blocked on building (Eddie) unresponsive
Status: awaiting building (Eddie) reply — call unanswered, email sent · Owner: Maintenance coordinators
How you can help: If Eddie doesn't respond by tomorrow, Vishal to call the building management directly to push the punch-list items through.
—Hideaway new units (2031, 2276, 2219, 1226, 2279) — prep/access inspections
WarnWhat’s going on James confirmed 1182 and 1263 are already inspected with order lists; canvas tracker updated with notes. Remaining units pending as check-outs occur.
Status: canvas updated; tracking check-outs for remaining units · Owner: James / Maintenance coordinators
✓The Sur 209 — parking hangtag replacement
GoodWhat’s going on Requested via email this morning; building (Frank) processed it same day and cleaner picked it up and placed it in the unit.
Guest impact none, resolved before impact
Status: resolved — hangtag delivered to unit · Owner: Maintenance coordinators
🎯 Handling gaps — coach the team 4 open · loss-exposure emails opened but not resolved in our favor
🆕Marriott EID expiration notice — action required, unread
unquantified (system access risk)What happened Marriott automated notice warns one or more Enterprise IDs at Stylish Stays will expire within 10 days and get disabled if no action taken; sitting unread 4.9h.
The gap Read but not yet actioned; no one has designated additional access administrators or renewed the EIDs.
Coach the team Vishal/ops to log into the Marriott Identity Portal and renew/designate admins before the 10-day window lapses.
Owner: Vishal / ops
⬆CLSF-06611855 — smoke odor claim, documentation requested
unquantifiedWhat happened Airbnb AirCover specialist following up again asking for payment proof for smoke-odor cleaning; thread remains unanswered.
The gap Team has not replied with the requested payment proof despite a second follow-up.
Coach the team Guest-comms to pull the cleaning invoice and reply with proof today to keep the claim moving in our favor.
Owner: Guest-comms
—CLSF-06567854 (Bentley) — $750 reimbursement offer sitting unaccepted
~$750 reimbursementWhat happened Airbnb upheld their original $750-ish reimbursement decision after Bentley pushed back; our team has not replied to accept or further contest it.
The gap No acceptance or further dispute sent; offer could lapse or Airbnb could consider it abandoned.
Coach the team Guest-comms to confirm acceptance in writing to lock in the payout.
Owner: Guest-comms
🆕Isabella — new reimbursement request, 24h clock running
unquantifiedWhat happened Automated reimbursement request sent to guest Isabella; she has 24 hours to respond or pay before escalation options open up.
The gap No tracking yet on whether Isabella responded; needs a calendar follow-up before the window closes.
Coach the team Guest-comms to check back near the 24h mark and escalate to Airbnb Support if she declines/ignores.
Owner: Guest-comms