Enugula Estates · Ops Dashboard v2

Saturday, August 15, 2026

9:00 AM ET · morning
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
SummaryJanine callDeadlinesDecisionsAttentionMoneyWatchlistOwnersBig issuesSmallerTeamIdeas

⏱ 60-second summary

  1. No new Slack activity in this window — all updates come from email. A new Stripe dispute for $2,035.80 was lost automatically (timed out, no evidence submitted) and is now final. Source ↗
  2. Mary's $1,000 Airbnb payment request (Tulsa) is due TODAY at 4PM CDT — needs immediate response or risk auto-charge/negative outcome. Source ↗
  3. Booking.com flagged a listing (Downtown 1BR w/ pool & parking, Near Riverwalk) as no longer bookable — needs availability added back in Guesty or it stays delisted. Source ↗
  4. Long list of open maintenance/guest-comms items (Hideaway 1031 bedbugs, Marisol lock refusal, Monroe connectivity, Labor 1419 AC/PVC, several damage-waiver disputes) show no movement this window — most are still awaiting vendor/guest/PM replies. Source ↗
  5. Revenue dashboard: August pacing strong ($291,718 revenue, 64.3% occupancy, up $9,982/2.6% day-over-day); September still early (10.8% occ).

📅 Deadlines in view

2026-08-15
Mary $1,000 Airbnb payment request response due 4PM CDT (Tulsa reservation)
Link ↗
2026-08-23
Hideaway 1031 bedbug treatment expected complete/inspected
Link ↗
2026-08-28
Shameer reimbursement — Airbnb allows until this date for next step
Link ↗
2026-09-08
Chandra Sellappan Stripe dispute decision expected
Link ↗

🔴 Decisions only you can make 1 open

1 · Marisol CS lock refusal — vendor vs. Vishal meeting
Current lock vendor won't do the job; needs either an alternate vendor lined up or Vishal to personally step in with a decision/meeting. Unchanged for days.
A — Source and approve an alternate lock vendorB — Vishal meets directly with Marisol/CS to resolve
Thread ↗
August revenue
$291,718
▲ live
August occupancy
64.3%
August · RevPAR $72
September revenue
$75,191
▲ live
September occupancy
10.8%
September · RevPAR $19
Lost this week
$5,828
▼ disputes
Open decisions
1
▼ all yours

Needs your attention oldest first · decisions above excluded

1
—Marriott Jamie Wagner case — final-attempt notice unanswered HVMB support sent a final-attempt notice; case M1785188537990 will likely close/escalate against us without a reply.
Gmail thread ↗
2
—Mary $1,000 Airbnb request — deadline today Response window closes 4PM CDT today; missing it risks an unfavorable automatic outcome.
Gmail thread ↗
3
🆕BDC listing delisted — Downtown 1BR w/ pool Booking.com says the property is no longer bookable/findable; needs availability re-added in Guesty or the listing stays dark, losing bookings.
Gmail thread ↗

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$5,828
Recovered this week
$135
At risk
$2,800
Awaiting ruling
$1,099
🆕Stripe dispute lost — $2,035.80 (timed out)$2,035.80
Dispute automatically resolved in customer's favor because evidence wasn't submitted in time; ruling final, no appeal path.
Link ↗
—Mary $1,000 Airbnb payment request (Tulsa)$1,000
Additional payment requested for a Tulsa reservation issue; response due today 4PM CDT.
Link ↗
—Chandra Sellappan Stripe dispute$604.26
Evidence submitted; decision expected by Sept 8. Note: unread ≠ unhandled — several of these OTA/Stripe threads are actively being worked in the extranet even though the Gmail thread sits unread.
Link ↗
—Jennifer Snyder Stripe dispute — lost$1,812.33
Ruling final, no further action possible.
Link ↗
—Addi Sahele Stripe dispute — lost$45
Ruling final.
Link ↗
—Stylish Sanctuary Stripe dispute — evidence dueunspecified
Evidence submission window closing soon; reminder received Aug 11.
Link ↗
—Shameer reimbursement declinedunspecified
Guest declined to pay; Airbnb allows until Aug 28 for next step.
Link ↗
—Airbnb reimbursement CLSF-06300786unspecified
AirCover asking for clarification on damage waiver claim — guest says they already paid a waiver.
Link ↗
—Airbnb reimbursement CLSF-06337846unspecified
New AirCover specialist (Edward K) assigned, awaiting our response.
Link ↗
—Airbnb reimbursement CLSF-06310832unspecified
AirCover (Hayda) sent status update on damage claim.
Link ↗
—Wendy reimbursement requestunspecified
24-hour response window; awaiting Wendy's reply.
Link ↗
—Carol reimbursement requestunspecified
In review via Guesty.
Link ↗
—James Green Vrbo refund (HA-rT42bOa)unspecified
Vrbo pressed on when refund was initiated; we've confirmed processing.
Link ↗
✓Shari reimbursement request — closed, nothing more neededclosed
Link ↗
✓Fatima reimbursement request — closed, nothing more neededclosed
Link ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Monroe (weekly focus target) — connectivity/appliance issuesNo update this window; Monroe 5033 no-show maintenance ticket and Monroe 4929 internet tech visit both still pending—Link ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute still pending—Link ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendor—Link ↗
Marriott Jamie Wagner caseFinal-attempt notice from HVMB support, urgent reply still needed▲Link ↗
Stripe dispute lossesThree disputes now lost ($1,812.33 + $45 + $2,035.80); Stylish Sanctuary evidence still due▲Link ↗
Labor 1419 AC/PVC leakPM chased again for PVC part status — no confirmation sent yet▲Link ↗
Overdue work orders (general)PM followed up again asking for ETAs on tickets open >2 weeks▲Link ↗
Vrbo unauthorized event riskFlag from Vrbo about a possible house-party booking — still needs review—Link ↗
BDC listing delisted (Downtown 1BR w/ pool)New — listing no longer bookable/findable on Booking.com▲Link ↗

👤 Open items by owner

WhoOpenOldestItems
Karla5Hideaway 1031 bedbugs, Marisol CS lock refusal, Marriott Jamie Wagner, Overdue work orders, BDC delisted listing
Vishal2Mary $1,000 Airbnb payment request, Marisol lock refusal meeting

The big issues, explained

—Marriott Jamie Wagner escalation nearing dead end

Serious

What’s going on HVMB support sent a final-attempt notice on case M1785188537990; no reply has gone out yet.

Why it matters Missing this final window likely closes the case against us with no further recourse.

KKarla
Gmail thread ↗

🆕BDC listing pulled from search — Downtown 1BR w/ pool

Warn

What’s going on Booking.com emailed saying the property is no longer bookable/findable; likely a calendar/availability gap in Guesty.

Why it matters Every day delisted is lost booking revenue on an active channel.

KKarlaMMc Neil
Gmail thread ↗

—Marisol CS lock refusal unresolved

Serious

What’s going on Lock vendor won't do the job; item has sat untouched since Aug 12 with no alternate vendor lined up.

Why it matters Guest/unit access issue stays open, risking guest experience and possibly security.

VVishalKKarla
Slack thread ↗

Smaller items

—Monroe 5033 / 4929 connectivity tickets stalled
No-show maintenance ticket (5033) and pending internet tech visit (4929), awaiting guest response — no update this window. Karla Link ↗
—Skyhouse 309 damage waiver dispute in progress
Shipping label sent, drop-off unconfirmed; AirCover claim CLSF-06310832 status update received. Karla Link ↗
—Airbnb Support — guest Shurooq issue unread
Unread message, needs review. LJ Link ↗

💡 Ideas & 🔁 patterns

OTA/Guesty inbox unread ≠ unhandledMany reimbursement/dispute emails sit unread in Gmail while being actively worked via the OTA extranet or Guesty portal — the digest can overstate backlog if read literally.
Fix: Confirm extranet/Guesty status before treating an unread email as neglected.
No notes yet