🗒 Your notes for today 14 · from notes/<date>.md, matched against today’s traffic
Nolan / Kota North 1143 hot water ↩️ Follow-upDidn't reach Nolan. Reached Chris, who said the APM (Paul) can help — but Paul never called back and I couldn't reach him either. Nolan is back Tuesday.
Owner — VishalStatus — no signal in this window
Next: Try Nolan directly when he's back Tuesday.
Mayehouse 215/217 offboarding (Daniel) 🛠 Project215 is Sunday, 217 is Monday. I'll have to work in the unit alongside the cleaners to get it done.
Owner — VishalStatus — Corroborated — ledger shows units blocked from Sunday, final clean instructions set (bag linens to storage, not stage).
Next: Confirm Sunday/Monday clean execution with Karla and cleaning coordinators.
Unit performance dashboard with Pruth 🛠 ProjectPull the past couple of months and add it to the unit-performance dashboard so we can see trends.
Owner — VishalStatus — no signal in this window
Next: Schedule time with Pruth to pull and load the data.
Company direction talk with Pruth 🗣 DiscussHaven't had the chance to talk to Pruth about this yet.
Owner — VishalStatus — no signal in this window
Next: Find time with Pruth this week.
Labor — losing 20 units, SA Inspire Downtown replacement deal ↩️ Follow-upPotential replacement deal at SA Inspire Downtown. Reach out to their PM Monday when she's back.
Owner — VishalStatus — no signal in this window
Next: Call SA Inspire Downtown PM Monday.
Shiv's call 📞 CallPrepped. It's been moved to Monday at 9 PM.
Owner — VishalStatus — no signal in this window
Next: Hold the call Monday 9 PM.
Mark — Scottsdale unit inquiry ↩️ Follow-upFollow up Monday to see if he's still interested.
Owner — VishalStatus — no signal in this window
Next: Message Mark Monday.
Stylish reviews below 5 stars 🛠 ProjectHaven't worked on this, need to pick it back up.
Owner — VishalStatus — Related traffic this window: multiple review-removal disputes (Ori, Cecilia, Raj, Karen, Jaci) sitting unread in stylish1@.
Next: Prioritize a pass through the open review-removal requests.
Accountant / Cost Segregation strategy 🛠 ProjectCall prepped and done. New topic to work: Cost Segregation and buying a property. Set up a call with John (the data guy) for information on a done-for-you strategy, and work out how we'd build our own version.
Owner — VishalStatus — no signal in this window
Next: Schedule call with John.
Stripe → Karla weekly reminder ↩️ Follow-upMessaged Karla to add a Slack reminder so these stop getting missed. Set up time with her to review together — right now we're just losing these, so the goal is figuring out how to win more of them.
Owner — VishalStatus — Corroborated — ledger shows Karla's ops team already set up the weekly Stripe reminder (good delta).
Next: Set up the review session with Karla.
CLSF-06310832 ↩️ Follow-upSent to the support channel, team should be working it. Check whether it actually got completed.
Owner — VishalStatus — Ledger shows this deadline (Aug 21) has passed, still unanswered 86.6h — not completed.
Next: Chase guest-comms/Vishal directly on CLSF-06310832 today.
Witherspoon (Philadelphia) deal ↩️ Follow-upNeeds a follow-up.
Owner — VishalStatus — no signal in this window
Next: Send follow-up to Witherspoon contact.
Citizen (Salt Lake City) deal 🛠 ProjectCall with Elyce went well — more detail is in my pruth@ email. They're looking to tour the building Monday.
Owner — VishalStatus — Corroborated — email thread on Corporate Leases at The Citizen shows W-9 sent, interest in units 305/421/530, Vishal named POC.
Next: Confirm Monday building tour logistics.
Skyhouse renewals, Monday 🛠 ProjectGo on site and see if we can get the renewals signed.
Owner — VishalStatus — no signal in this window
Next: Go on-site Monday to close renewals.
🎯 Handling gaps — coach the team 2 open · loss-exposure emails opened but not resolved in our favor
🆕Airbnb goodwill full-refund request unactioned (Jose Miguel, HMMWYDDW4X)
unquantified (full reservation refund at stake)What happened Airbnb Support (Dona) asked for approval to offer guest a full goodwill refund after guest reported an accident preventing travel; message sitting unread ~8h in stylish1@ inbox.
The gap Team has not replied to approve or decline the goodwill refund ask; awaiting-our-reply thread beyond 1h.
Coach the team Reply to Airbnb Support promptly to either approve the goodwill refund or push back with cancellation-policy terms — leaving it silent risks Airbnb defaulting in the guest's favor.
Owner: Guest-comms
🆕Airbnb review-removal requests unactioned (Ori, Cecilia, Raj, Karen, Jaci)
unquantifiedWhat happened Multiple guest-review removal requests are 'under review' by Airbnb but the underlying complaints (no ventilation, single key fob, noisy AC, cleanliness, lockbox failure, elevator issues) sat unread with no team reply documented.
The gap stylish1@ threads never actioned by the team — per standing guidance these count as handling gaps even without a dollar figure.
Coach the team Review each complaint, respond with supporting context/evidence to Airbnb to support the removal case, and address root causes (key fob supply, AC noise, lockbox procedure).
Owner: Guest-comms