Enugula Estates · Ops Dashboard v2

Tuesday, October 13, 2026

3:00 PM ET · midday
Blue Slack ↗ · pruth@ email ↗ · stylish1@ email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
SummaryJanine callDeadlinesDecisionsAttentionMaintenanceMoneyWatchlistOwnersBig issuesSmallerTeamIdeas
⬆Generali claims #26178516-01 and #26178527-01 — still unread ~70h — Per standing rule these only count while unread; both have now sat unread for roughly 3 days without review. Claim 26178516 ↗ Claim 26178527 ↗

⏱ 60-second summary

  1. Stripe dispute evidence for Stylish Sanctuary is due TODAY at 7:59:59 PM and still hasn't been submitted — this is the single most time-critical item. Source ↗
  2. New maintenance hits: Cold Storage 622.1 (no water, urgent), Labor 1459 (EV charger down), Labor 1475 (blinds stuck) — all being worked solo by one coordinator since Aira is out. Source ↗
  3. Relisting claims-board confusion: a trainee started filing claims/messaging guests without clear sign-off; paused pending SOP clarification and a double-filing check. Source ↗
  4. Generali claims #26178516-01 and #26178527-01 remain unread at ~70 hours — still exposed per standing rule since they're unread. Source ↗
  5. Good closes this window: Silo 504 sink smell confirmed fixed via Ring footage, and the stray Guesty-linked locks were removed and verified against SuiteOp. Source ↗

📅 Deadlines in view

2026-10-13
Stripe dispute evidence due — Stylish Sanctuary
Link ↗
2026-10-27
Monica declined-to-pay — Airbnb escalation deadline
Link ↗
2026-10-27
Viktor declined-to-pay — Airbnb escalation deadline
Link ↗

🗒 Your notes for today 1 · from notes/<date>.md, matched against today’s traffic

Sam's review — check if it posted ↩️ Follow-up
Sam's review (the Airbnb I stayed at) — asked Aug 21 to be reminded in about a week; need to check whether the review ever posted.
Owner — VishalStatus — no signal in this window
October revenue
$345,735
▲ live · 20 bookings
October occupancy
59.8%
October · RevPAR $89
November revenue
$61,280
▲ live · 20 bookings
November occupancy
9.6%
November · RevPAR $16
Lost this week
$45
▼ disputes

Needs your attention oldest first · decisions above excluded

1
—Stripe dispute evidence due TODAY 7:59:59PM — Stylish Sanctuary Evidence still not submitted; if we miss the window we lose the chargeback automatically.
Stripe reminder ↗
2
⬆Generali claims #26178516-01 and #26178527-01 — still unread ~70h Per standing rule these only count while unread; both have now sat unread for roughly 3 days without review.
Claim 26178516 ↗ Claim 26178527 ↗

🔧 Maintenance — help the coordinators close these 8 open · 1 need you to unblock

—Skyhouse 246 — ceiling fan cord/light broken, small tub leak

Warn

What’s going on Still open in the portal; Vishal called the office and was routed to voicemail.

Guest impact unclear

Blocked on building hasn't responded

How you can help: call again or escalate to building PM contact
Slack ↗

—The Vue 104 — toilet overflow / cracked tub

Critical

What’s going on Building/MC confirmed work order complete overnight; Ledy inspecting and cleaning the unit before next check-in.

Guest impact unit turnover at risk if not confirmed in time

Blocked on awaiting Ledy's on-site confirmation

Slack ↗

🆕Cold Storage 622.1 — no water in entire unit

Serious

What’s going on Guest reported total water loss starting 9:30-10AM; urgent ticket requested, PTE approved.

Guest impact guest in-unit without water, next check-in guest also notified

Blocked on awaiting building/vendor response

Slack ↗

🆕Labor 1459 — EV charger not working

Warn

What’s going on Guest can't charge EV; coordinator asked GC for payment method/error details, called Labor office (no answer, left VM), Gio said he'll check.

Guest impact guest can't charge vehicle

Blocked on vendor (Gio) hasn't confirmed fix yet

Slack ↗

🆕Labor 1475 — blinds stuck too high

Warn

What’s going on Blinds can't be pulled down; James unavailable so Gio was messaged via SuiteOp, no response yet.

Guest impact minor, cosmetic/privacy

Blocked on vendor unresponsive

Slack ↗

—Hideaway 1182 — pest control & tub resurfacing

Warn

What’s going on Pest control (Burns) visited, added to next week's schedule; Preston will reach out to the resurfacing vendor to try to schedule Friday or Monday.

Guest impact none currently

Blocked on vendor scheduling

Slack ↗

—Skyhouse 215 — small bathtub faucet leak

Warn

What’s going on Ticket filed, unit vacant; still open in portal per Vishal's SOD check.

Guest impact none (unit vacant)

Slack ↗

✓Silo 504/506 — sink sewer smell / elevator down

Good

What’s going on Vishal checked Ring footage, confirmed maintenance visited and ticket marked completed for the sink smell; elevator issue still open from before.

Guest impact none for sink; guests using stairs for elevator

Blocked on vendor inspection for elevator

Slack ↗

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$45
At risk
$6,242
—Stripe — Stylish Sanctuary dispute evidence due todayunspecified chargeback amount
Evidence due 7:59:59 PM today Oct 13; still unsubmitted per last reminder (78.9h old).
Link ↗
—Stripe payout — Stylish Sanctuary$1,966.56
Payout notification received, expected to arrive Oct 13; no action needed, routine.
Link ↗
—Stripe — lost $45 dispute (Liz Franklin)$45
Citibank ruled for cardholder; decision final, no further action possible.
Link ↗
—Airbnb payouts received today$272.94 + $1,106.21
Two routine Airbnb payouts sent today via Guesty; no action needed.
Link ↗
⬆Generali claims #26178516-01 and #26178527-01 — still unreadunspecified
Both claims now ~70h unread; per standing rule only surfaced while unread — still open.
Link ↗
✓Stripe — lost $45 dispute (Liz Franklin)closed
Link ↗

🎯 Handling gaps — coach the team 1 open · loss-exposure emails opened but not resolved in our favor

⬆stylish1@ — 43-message Airbnb Support thread, never replied

unquantified

What happened Long-running Airbnb Support thread (now referencing a Shannon cancellation refund dispute) has never gotten a reply from our side; last Airbnb message is 42.4h old.

The gap Thread opened/read repeatedly but never actioned despite Airbnb pushing for a decision.

Coach the team Reply to Airbnb Support directly rather than letting the automated 'new message' notices pile up; assign one owner to close out the thread.

Email ↗

📞 Calls to make

Hideaway building office
Vishal called to follow up on pest control scheduling and tub resurfacing vendor timing Link ↗
Skyhouse building office
Vishal called about the 246 ceiling fan/tub leak ticket, routed to voicemail Link ↗
Expedia
Guest-comms called to get contact info for two unreachable guests (Takata Chisako, Mark McGinnis) Link ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Stripe Stylish Sanctuary evidence deadlineDue today 7:59:59PM, still unsubmitted▲Link ↗
Generali unread claimsTwo claims now ~70h unread▲Link ↗
Maintenance coverage gap (Aira out)One coordinator plus Vishal covering SOD/EOD solo—Link ↗

👤 Open items by owner

WhoOpenOldestItems
Maintenance coordinators9Vue 437 tub/washer, Kota 1136 ceiling leak, Labor 1471 light, Reunion 309 power, Meridia 911 toilet, Vue 104 toilet overflow, Cold Storage 622.1 no water, Labor 1459 EV charger, Labor 1475 blinds
Guest-comms4Vrbo Dianne Schneider refund, Katherine Schmit cancellations, stylish1 43-msg thread, Monica/Viktor declined-to-pay
Pruth / ops3Stripe dispute evidence due today, Generali claims unread, Jasper Ribbers wind-down invoice
Vishal2Guesty claim HM3RTDE35H incomplete, Guesty claim HM5AJA5ATN not qualified

The big issues, explained

—Stripe Stylish Sanctuary dispute — evidence due today

Critical

What’s going on Chargeback evidence deadline is 7:59:59 PM today (Oct 13) and as of the last reminder (78.9h old) nothing has been submitted.

Why it matters Missing the deadline means an automatic loss of the disputed payment plus dispute fees.

PPruthoops
Stripe reminder ↗

Smaller items

✓Guesty/SuiteOp lock duplication cleaned up resolved
Two locks were found still linked in Guesty despite all automations running through SuiteOp; coordinator removed both from Guesty and confirmed SuiteOp links are correct. Maintenance coordinators Link ↗
🆕Claims-board ownership confusion in relisting paused, awaiting SOP clarity
A trainee started working the claims board/filing claims and messaging guests; ops lead asked them to pause pending confirmation nothing was double-filed and clarification of whose job this is. Mc Neil / Karla Link ↗
🆕Guest car possibly towed at Kota 1103 awaiting guest response
Kota called about a Silver Mercedes parked in the wrong spot (should be Spot 239); guest-comms messaged guest via the OP app to relocate. Guest-comms Link ↗

⏱ Team performance

✓ Maintenance coordinator (U0AC8SPEWQK)
Quickly resolved the Guesty/SuiteOp lock duplication request within the same hour it was raised, and kept SOD follow-ups moving on Labor 1459/1475.
Link ↗
✓ Vishal (U0AT784QN1W)
Took over SOD follow-ups solo this afternoon (Aira out), calling Hideaway and Skyhouse directly and confirming the Silo 504 fix via Ring footage.
Link ↗

💡 Ideas & 🔁 patterns

Coordinator solo coverage during Aira's absenceWith Aira out, SOD/EOD follow-ups for maintenance are falling to one coordinator plus Vishal personally working the phones (Hideaway, Skyhouse, Silo).
Fix: Consider a backup rotation or let Jam formally pick up overflow per the new lead/assist structure already decided.
Generated 3:00 PM ET Tuesday · aging & deltas carry from the previous run · notes save in-page only until copied.
No notes yet