What happened New Citibank chargeback dispute notice sits unread; evidence due Oct 5 so no immediate deadline pressure, but team hasn't acknowledged it yet.
The gap Thread opened by counterparty, no team reply yet, though evidence window is long.
Coach the team Log the dispute and begin gathering evidence now rather than waiting near the Oct 5 deadline; Pruth/ops to triage.
What happened Airbnb requested more info to review a new reimbursement claim; still unread ~24.7h.
The gap Team has not opened/replied despite an explicit info request from Airbnb.
Coach the team Guest-comms to open and submit the requested documentation before Airbnb defaults to a denial.
What happened Same cancellation request (HA-a8QVTWn) sitting unread in both pruth@ and stylish1@ inboxes, ~48.6h.
The gap Guest needs an approval to process the cancellation/refund; nobody has actioned either copy.
Coach the team Approve or decline the cancellation in Guesty/Vrbo extranet and reply to close both threads.
| Item | Status | Trend | Source |
|---|---|---|---|
| Cold Storage Schlage mass-lockout risk | Gig-worker route only partial coverage (Saturday); no formal vendor secured | ▲ | Link ↗ |
| Generali claims backlog | 3 of 4 flagged claims resolved (read=accepted per standing rule); one still open | ▼ | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Guest-comms | 10 | CLSF-06388456, CLSF-06399263, Debbie Hodgkins Vrbo, Sabrina tow reimbursement, Jose Miguel goodwill refund, Bill/Eric/Taylor reimbursement threads | |
| Maintenance coordinators | 6 | Monroe 4945 power, Kota 1010 lockbox, Labor 1419 AC/PVC, Westshore Palms 57.3 faucet, Skyhouse 206 light, Cold Storage Schlage |
What’s going on Handyman quotes ($350-450) declined; team is now trying gig-work routes — Larry agreed to $10/successful-connect and will work Saturday morning; other Thumbtack/Reddit/Yelp HMs unresponsive.
Why it matters Guests could be locked out at Cold Storage units until locks are reconnected; ad-hoc gig fixes are a stopgap, not a real vendor relationship.
OOpsKKarlaWhat’s going on Maintenance couldn't identify the cause; PM (Adreanna) reached out to an electrical vendor, expected onsite by noon MST tomorrow. Guest not confirming resolution.
Why it matters Unit has had a live power outage (bedroom/kitchen) for multiple days; guest satisfaction and habitability risk.
MMaintenance coordinators