Wednesday, October 21, 2026

What’s going on Google Fiber chat support confirmed Nov 2 is earliest slot; team is waitlisted for any earlier openings.

Guest impact Guest has no WiFi in unit

Blocked on Vendor (Google Fiber) scheduling

What’s going on Coordinator called the building office to request a replacement; office not answering on repeat calls, coordinator now trying to reach Mauri directly.

Guest impact Guest has no parking tag

Blocked on Building office unresponsive

What’s going on Basic troubleshooting provided; ticket being filed for a tech to check first thing tomorrow.

Guest impact Guest living with AC issue overnight

Blocked on Awaiting maintenance tech dispatch

What’s going on Cleaner's report of water leaking in the unit; coordinator filing a maintenance ticket.

Guest impact Possible guest exposure if unit is occupied

What’s going on Building contact Tanya wants to keep tape around the Ring camera in case they repaint in the future; team emailed to allow it.

Blocked on Building decision

What’s going on Email sent to Eddie (building contact) requesting a resurfacing date; monitoring for response.

Guest impact Unit scheduling affected

Blocked on Building (Eddie) response

What’s going on Cleaner reported a broken couch armrest; added to the handyman tracker for repair check.

Guest impact none reported

What happened Airbnb told us to justify withholding the $650 deposit/fob fee within 2 hours or it would be returned to the guest; thread was opened/read but never answered, now 13.3h later.

The gap Opened and read the action-required email but let the 2-hour deadline pass with no reply or documentation submitted.

Coach the team Any email stating a strict reply window (2hr, 24h) should be flagged to whoever is on shift immediately — reply with proof of cleanliness/mattress damage before the clock runs out, even if just to buy more time.

What happened Guest is demanding we process a 'maintenance' cancellation for full refund plus a $55 fee refund; Expedia separately asked for approval of a security-deposit waiver within one business day. Neither has been answered.

The gap Two related threads (guest message + Expedia waiver request) sitting unanswered ~3.9h with an explicit same-business-day ask from Expedia.

Coach the team Respond to Expedia's waiver request with an approver name/position before their one-business-day window lapses; do not let the guest's cancellation demand go unaddressed.

What happened New claims document landed unread in both pruth and stylish1 inboxes ~6.1h ago.

The gap Still unread per standing rule threshold, flag while unread.

Coach the team Open and review/accept the claim promptly so it can be marked closed per standing rule.

What’s going on Dozens of Airbnb/Expedia/Vrbo claim and dispute threads sit unread or unanswered 1-60h+ across both inboxes — claims team almost never replies before Airbnb closes them against us.

Why it matters Multiple claims (Hugo, Jalonni, Bentley cases) have already closed against us for lack of documentation; pattern is systemic, not one-off.