Enugula Estates · Ops Dashboard v2

Tuesday, August 18, 2026

3:00 PM ET · midday
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
SummaryJanine callDeadlinesDecisionsAttentionMoneyWatchlistOwnersBig issuesSmallerTeamIdeas

⏱ 60-second summary

  1. Marriott EIDs are still expiring with no renewal confirmed (4th+ notice) and Inwood on the Park's liability insurance proof is still outstanding — both critical and open since mid-August. Source ↗
  2. Revenue dashboard automation failed again today (PriceLabs pull incomplete) — numbers are stale, not wrong, but needs a re-run. Source ↗
  3. New maintenance pile-up: Meridia 205 sewage smell, Westshore Palms 61.1 (slats/toilet holder/microwave), The Vue 437 broken chair + stuck elevator, Asteria 117 toilet won't flush, and Asteria 203 patio door stuck — all filed today by GC/cleaners. Source ↗
  4. SuiteOp verification step isn't syncing complete status from Authenticate on flagged reservations — open question to SuiteOp support, could be causing check-in friction. Source ↗
  5. Money picture unchanged from this morning: no new disputes lost or recovered in this window; unread emails include routine OTA booking/inquiry notices that don't need action (unread != unhandled — many OTA cases get worked in the extranet directly). Source ↗

📅 Deadlines in view

2026-08-23
Hideaway 1031 bedbug treatment expected complete/inspected
Link ↗
2026-08-28
Airbnb allows next step on Shameer reimbursement (guest declined to pay)
Link ↗
2026-09-02
Guesty help window closes on Taylor declined-to-pay reimbursement
Link ↗
2026-09-08
Stripe decision expected on Chandra Sellappan dispute ($604.26)
Link ↗

🔴 Decisions only you can make 1 open

1 · Marriott channel strategy — keep or trim underperforming properties
Leadership asked support to get a breakdown from Marriott of which specific properties are driving July's poor performance, to decide whether to pull weak listings off Marriott while keeping the good ones.
A — Keep full Marriott portfolio as-isB — Remove underperforming properties from Marriott, keep strong ones
Thread ↗
Lost this week
$5,828
▼ disputes
Open decisions
1
▼ all yours

Needs your attention oldest first · decisions above excluded

1
—Marriott EIDs about to expire Repeated automated expiry notices since Aug 15, still unresolved — risks losing Marriott channel connections.
EID notice ↗
2
—Inwood on the Park liability insurance proof "Immediate action required" notice, still no insurance doc submitted — could affect coverage/standing.
Insurance notice ↗
3
🆕Revenue dashboard automation failure Second consecutive failure; PriceLabs sync likely broken, dashboard numbers stale for internal decision-making.
Failure alert ↗

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$5,828
Recovered this week
$180
At risk
$2,800
Awaiting ruling
$1,099
—Chandra Sellappan Stripe dispute$604.26
Evidence submitted, decision expected by Sept 8.
Link ↗
—Stylish Sanctuary Stripe disputeunspecified
Evidence submission window closing soon.
Link ↗
—Reimbursement request CLSF-06310832 (Dana)unspecified
Documentation submitted, Airbnb reviewing.
Link ↗
—Taylor declined-to-pay reimbursementunspecified
Guest declined to pay; Guesty help window open until Sept 2.
Link ↗
—James Green Vrbo refund (HA-rT42bOa)unspecified
Vrbo pressing again for confirmation refund was initiated.
Link ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Marriott EIDs about to expireStill needs renewal/confirmation, notices continuing▲Link ↗
Inwood on the Park liability insurance proofStill needs insurance doc submission—Link ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute pending—Link ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendor—Link ↗
Marriott Jamie Wagner caseFinal-attempt notice, urgent reply still needed—Link ↗
BDC listing delisted (Downtown 1BR w/ pool)7-day bookability countdown continues▲Link ↗
Monroe (weekly focus target)5021 slow drain, 4929 internet, 4945 listing removal, tax config still open—Link ↗
Revenue dashboard automationFailed again today, likely PriceLabs sync issue▲Link ↗
SuiteOp/Authenticate verification sync bugStep not showing complete on SuiteOp for flagged reservations; escalated to SuiteOp support▲Link ↗
Stripe dispute lossesThree lost ($1,812.33 + $45 + $2,035.80); Stylish Sanctuary evidence due—Link ↗
Labor 1375/1459 alarm & lightsTicket shows completed but guest still reports beeping; escalated to Gio, awaiting guest video confirmation—Link ↗

👤 Open items by owner

WhoOpenOldestItems
Karla2Labor 1375/1459 alarm escalation; Skyhouse 423.3 waiver approvals
U0AT784QN1W (maintenance coordinator)6Silo 506 garage, Meridia 205 sewage smell, Westshore Palms 61.1, The Vue 437 chair/elevator, Asteria 117 toilet, Asteria 203 patio
U06HZTW0THU (support lead)3SuiteOp verification bug, Marriott performance breakdown request, guest reverification (Pia Karoline Kraetzig)

The big issues, explained

—Marriott EID renewal still unresolved

Critical

What’s going on Marriott has sent repeated automated notices (now several days running) that EIDs (electronic IDs / channel credentials) are about to expire, with no confirmation of renewal yet.

Why it matters If EIDs lapse, Marriott channel connections (Westshore, Hideaway, Labor listings) could go offline, cutting off bookings.

VVishal
EID notice ↗

🆕Revenue dashboard automation broken

Warn

What’s going on The PriceLabs-fed revenue dashboard failed to refresh for the second time; likely cause is an incomplete PriceLabs pull (a listing disconnected or sync off).

Why it matters Pricing/revenue decisions are being made on stale data until this is fixed.

AAutomation/ops
Failure alert ↗

Smaller items

🆕Meridia 205 sewage smell in laundry ticket filed
No sewage-specific ticket option existed; ticket filed under general laundry room issue. Maintenance coordinator Link ↗
🆕Westshore Palms 61.1 multiple issues logged for post-stay check
Missing slats on sliding door, toilet roll holder fallen, microwave not working; guest declined photo, wants check after stay. Maintenance board Link ↗
🆕The Vue 437 broken chair & stuck elevator in progress
Cleaner reported accent chair broken and elevator not descending; checking with building maintenance and Luis on chair repair. Maintenance coordinator Link ↗
🆕Asteria 117 toilet won't flush awaiting approval
Guest requested to enter unit; awaiting PTE (permission to enter) approval before filing ticket. GC/Maintenance Link ↗
🆕Asteria 203 patio door won't open ticket pending
Cleaner flagged; maintenance ticket to be filed. Maintenance coordinator Link ↗
🆕SuiteOp verification not syncing from Authenticate escalated
Guests complete ID verification but SuiteOp doesn't show it complete, especially on flagged reservations; escalated to SuiteOp support. Support lead Link ↗
🆕Non-US guest ID verification gap in Authenticate open question
Authoritative DB check can't complete for non-US guests; team asking support how to verify non-US IDs. Support lead Link ↗
✓Skyhouse 423.3 damage waiver waived resolved
Guest extended stay and already paid waiver; agreement/background check/default waivers also waived, approved by Karla. Karla Link ↗

⏱ Team performance

✓ U0AS6J5NT6F
Handled multiple GEOKEY/DOOR access requests same-day and diagnosed the SuiteOp/Authenticate flagged-guest verification gap for non-US IDs (16:16-17:03).
Link ↗
✓ U0BF2965J7L
Called and messaged 4 of 5 Labor Building check-in guests about parking same afternoon, with follow-up updates by 16:31.
Link ↗
✓ U0AT784QN1W
Delivered full SOD covering Silo, Meridia, and follow-through on Westshore/Vue/Asteria tickets throughout the afternoon (17:56-18:58).
Link ↗

💡 Ideas & 🔁 patterns

Repeated cleaner no-shows/voicemail routingMultiple cleaners (Ledy, Amanda, Fernanda) routed calls to voicemail during morning reminder calls, delaying restock/document follow-ups.
Fix: Consider a backup text/Slack ping protocol when calls go to voicemail twice.
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