📋 Partner priorities & action items 2 open · 2 need a follow-up
—Cleaner search / recruitment for Scottsdale & Tempe Medium Follow up Weekly CC Meeting notes (Oct 18) show ~6 cleaner candidates gathered via Yelp/Facebook for AZ; on-site interviews scheduled for next week.
Owner — Cleaning coordinators / PruthStatus — interviews scheduled next week
Next: Confirm interview outcomes once held and report back.
—Cleaner performance issues (Tatiana, Yesica, Alicia) Low Follow up Meeting notes flagged Tatiana's scheduling/medical issues, Yesica's 3-day restock delays, Alicia's new short-notice fee.
Owner — Cleaning coordinatorsStatus — no update this window
Next: Follow up with Karla on whether these performance issues have been addressed.
🔧 Maintenance — help the coordinators close these 5 open
🆕Skyhouse 202 — dryer not working
WarnWhat’s going on Cleaner reported dryer not working; maintenance ticket filed same evening.
Guest impact none reported yet
Blocked on awaiting vendor dispatch
Status: ticket filed · Owner: Maintenance coordinators
🆕Mayehouse 101 — washer leaking, dryer not drying
WarnWhat’s going on Cleaner's report flagged both washer leak and a dryer that isn't drying; ticket filed.
Guest impact none reported yet
Blocked on awaiting vendor dispatch
Status: ticket filed · Owner: Maintenance coordinators
—Inwood Park 3316 — carpet stain / tub chipping / couch-carpet damage
WarnWhat’s going on Building provided carpet-cleaning pricing; coordinator asking how long it takes and confirming whether the fixed carpet is the one in the unit.
Guest impact none currently in-unit
Blocked on waiting on building confirmation
Status: pricing provided, awaiting confirmation · Owner: Maintenance coordinators
—Meridia 507 — dishwasher leaking during cycle
WarnWhat’s going on Reported leaking dishwasher, awaiting PTE (permission-to-enter) before repair.
Guest impact none reported
Blocked on PTE / scheduling
Status: awaiting PTE · Owner: Maintenance coordinators
—Meridia 607 — sink stopper stuck
WarnWhat’s going on Stuck sink stopper logged, still awaiting scheduling.
Guest impact none reported
Blocked on scheduling
Status: ticket filed · Owner: Maintenance coordinators
🎯 Handling gaps — coach the team 5 open · loss-exposure emails opened but not resolved in our favor
🆕AT&T equipment return — final notice unanswered
$100 reward card at risk / ongoing equipment liabilityWhat happened AT&T sent a reminder that internet equipment must be returned by 11/19/2026 to qualify for a $100 reward card; thread is unread and unanswered 0.9h in.
The gap Final-notice email read as low-priority marketing but is action-required with a concrete deadline.
Coach the team Assign someone to confirm the equipment has been returned or schedule the FedEx drop-off before 11/19.
Owner: Pruth / ops
—Isabella reimbursement — declined, no reply
unquantifiedWhat happened Isabella declined to pay; Airbnb Support help window runs through Nov 3, no reply has been sent.
The gap Decline notice opened but never escalated to Airbnb Support for help.
Coach the team File the Airbnb Support escalation request before Nov 3 deadline.
Owner: Guest-comms
—Angelo reimbursement — declined, no reply
unquantifiedWhat happened Angelo declined to pay; 24h window and Nov 3 escalation deadline both unused so far.
The gap Decline sitting unactioned, same as other recent declines (Todd, Viktor, Monica, Ashkan).
Coach the team Escalate to Airbnb Support for help before the Nov 3 deadline.
Owner: Guest-comms
⬆Generali Claim #26178516-01 — unread again in both inboxes
unquantified (insurance claim payout)What happened A fresh copy of this Generali claim landed unread in both pruth and stylish1 inboxes (2.6h old), despite the ledger previously treating it as accepted/closed.
The gap Per standing rule, an unread Generali thread needs review before being treated as accepted — this one is unread again and needs a fresh look.
Coach the team Open and review both copies; confirm whether this is a duplicate of the accepted payout or a new claim thread.
Owner: Vishal / ops
⬆CLSF-06601434 — documentation request now unanswered 46.7h
unquantifiedWhat happened Airbnb asked for info to review the reimbursement request; team opened it but never replied with documentation, now well past a day.
The gap Opened/read but no documentation submitted, risking the claim defaulting against us.
Coach the team Pull the requested documentation and reply today.
Owner: Guest-comms