Enugula Estates · Ops Dashboard v2

Monday, August 31, 2026

9:00 AM ET · morning
Blue Slack ↗ · pruth@ email ↗ · stylish1@ email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
Skyhouse Apartments lease renewal — sign-within-72h deadline hits tonight — Countersigned lease sitting unanswered ~62-63h; the 72h signing window closes around tonight (Aug 31 evening) and both lease threads have had zero reply. Lease Countersigned ↗ Lease Renewal (pending PM approval) ↗

⏱ 60-second summary

  1. Skyhouse Apartments lease renewal deadline hits tonight — both threads unreplied ~62h, Vishal needs to countersign today. Source ↗
  2. New handling gaps opened: Kwang declined to pay a reimbursement, and a fresh Airbnb doc request (CLSF-06426331) is unanswered. Source ↗
  3. Overnight SOD ran cleanly end-to-end (SuiteVerify follow-ups, battery audits, check-in verification) with no issues flagged. Source ↗
  4. Stripe: $1,604.33 Stylish Sanctuary payout arriving; Citibank $45 dispute still unread, evidence due Oct 5 — no change. Source ↗
  5. New guest complaint at Westshore Palms 46.2 — guest declined re-clean/transfer over roaches, now requesting refund on unused nights ($408.34 booking). Source ↗

📅 Deadlines in view

2026-08-31
Skyhouse Apartments lease — sign within 72h of countersigning
Link ↗
2026-09-15
Kwang reimbursement — escalate to Airbnb Support by this date if still pursuing
Link ↗
2026-10-05
Citibank $45 Stripe dispute — evidence due
Link ↗

🗒 Your notes for today 1 · from notes/<date>.md, matched against today’s traffic

Sam's review (Airbnb stay) — check if it posted ↩️ Follow-up
Vishal asked on Aug 21 to be reminded in about a week to check whether Sam's review (the Airbnb he stayed at) ever posted.
Owner — VishalStatus — no signal in this window
August revenue
$355,168
▲ live · 26 bookings
August occupancy
81.7%
August · RevPAR $87
September revenue
$171,794
▲ live · 26 bookings
September occupancy
31.7%
September · RevPAR $44

Needs your attention oldest first · decisions above excluded

1
Skyhouse Apartments lease renewal — sign-within-72h deadline hits tonight Countersigned lease sitting unanswered ~62-63h; the 72h signing window closes around tonight (Aug 31 evening) and both lease threads have had zero reply.
2
Extra Space Storage agreement — response window closing ~45h unreplied per ledger and closing within hours; no new movement seen this window but still open exposure.
3
Reimbursement CLSF-06310832 (Dana) — approved $1,491.64 payout unacknowledged Deadline already passed (Aug 21) per standing rule tracking; payout still sitting unacknowledged at 63.2h — money left on the table.

💰 Money unread ≠ unhandled — team may be working cases in the extranet

At risk
$4,500
Awaiting ruling
$2,500
Stripe payout — $1,604.33 for Stylish Sanctuary$1,604.33
Routine payout arriving Aug 31; no dispute activity change this window per standing Stripe-update rule.
Citibank $45 Stripe dispute (Stylish Sanctuary)$45
Still unread ~106.5h since notice; evidence due Oct 5 — no change this window.
🆕Kwang declined to pay reimbursementunquantified
Guest declined; escalation to Airbnb Support needed by Sept 15.
🆕CLSF-06426331 — new documentation requestunquantified
Airbnb needs more info to review reimbursement claim; unread 6.1h.

🎯 Handling gaps — coach the team 3 open · loss-exposure emails opened but not resolved in our favor

🆕Kwang declined to pay reimbursement request

unquantified

What happened Guest Kwang declined to pay for reimbursement claim; notice says escalate to Airbnb Support by Sept 15 if we still want reimbursement.

The gap Read but not escalated to Airbnb Support yet within the window.

Coach the team File the Airbnb Support escalation promptly rather than letting the Sept 15 deadline approach unaddressed.

🆕New Airbnb reimbursement claim CLSF-06426331 needs docs

unquantified

What happened Airbnb requested more information/updates on the reimbursement request; unread/unanswered 6.1h.

The gap Action-required documentation request sitting unanswered past the 1h flag threshold.

Coach the team Guest-comms should pull required docs and respond within Airbnb's stated window to avoid denial.

Inwood on the Park — Proof of Liability Insurance final notice

lease compliance risk

What happened Immediate-action lease-compliance notice from Greystar/Inwood on the Park sitting unreplied 16.5h (part of a longer-running compliance risk).

The gap Action-required final notice unanswered well past the 1h threshold.

Coach the team Submit proof of liability insurance to the leasing office today to close out compliance risk.

🔁 Recurring watchlist

ItemStatusTrendSource
Skyhouse lease renewal — 72h sign window closing tonightunreplied 61-62h, deadline imminentLink ↗
Generali claim 26135682-01 — highest risk open claimstill unread per ledger, escalatingLink ↗

👤 Open items by owner

WhoOpenOldestItems
Guest-comms10Vrbo unauthorized event risk, Generali claims, Kwang decline, CLSF-06426331, Susannah review denial, various reimbursement clocks
Maintenance coordinators3Kota North 1137 Wi-Fi, Labor 1321 garage fob, Monroe connectivity
Vishal / ops2Skyhouse lease renewal, Inwood liability insurance notice

The big issues, explained

Skyhouse lease renewal deadline approaching with zero reply

Critical

What’s going on Both the countersigned lease and the earlier renewal thread from Skyhouse Apartments have sat completely unreplied (61-62h), and the property's own 72-hour sign window is closing tonight.

Why it matters Missing the signing window risks losing/delaying the lease renewal for a managed unit and looks unprofessional to the PM.

VVishal

Smaller items

🆕Westshore Palms 46.2 — Laura Zapata cleanliness complaint, refund requested for unused nights awaiting decision
Guest declined re-clean and unit transfer citing roaches/cleanliness; now asking for refund on remaining nights ($408.34 reservation). Guest-comms Link ↗
The Sur 427 parking — guest parked in restricted 'For Future Residents' spots resolved for now
Guest wouldn't send photo proof, eventually moved to street parking after repeated requests overnight. Guest-comms Link ↗
🆕Kota North 1137 Wi-Fi connectivity issue in progress
Guest can see network but can't connect; router orange light blinking, guest needs Wi-Fi for work. Maintenance coordinators Link ↗
🆕Labor 1321 garage fob not working in progress
Guest requesting maintenance support around 9am due to luggage/health complications; fob worked fine until today. Maintenance coordinators Link ↗

⏱ Team performance

✓ Overnight SOD/EOD coordinator
Completed the full overnight checklist (SuiteVerify follow-ups, battery audits, check-in verification, reservation tracker, ECI/LCO checks) methodically from 04:00-09:53, with clear step-by-step thread updates.
✓ Guest-comms agent on shift
Handled The Sur 427 parking situation carefully overnight — pushed back on unauthorized loop parking, tried repeatedly to get photo proof, and got guest moved to street parking by 01:20.

💡 Ideas & 🔁 patterns

Large backlog of 'It's quiet' Minut noise resolution emails going unreadNumerous Minut noise-resolved notifications (Labor 1359, 1317, 1305, Skyhouse 220, Hideaway 1275/1182, Westshore 43, Unit 5033) sit unread for 15-52h — low risk individually but adds to inbox noise burying real action items.
Fix: Auto-archive or filter Minut 'it's quiet' resolution emails so they don't clutter the same inbox as action-required claims.
No notes yet