🗒 Your notes for today 12 · from notes/<date>.md, matched against today’s traffic
Nolan call — Kota North 1143 hot water 📞 CallTried Nolan twice, no answer. Emailed him instead.
Owner — VishalStatus — no signal in this window
Next: Follow up with Nolan again by phone or await email reply.
Mayehouse 215/217 offboarding — Daniella 🛠 ProjectDaniella said no to moving terminating units to other units. 215 and 217 supposed to be completed by Monday; times are in her email.
Owner — Karla / cleaning coordinatorsStatus — Corroborated — SOD shows Chipper/Tarsha onboarding actively underway (Slack accounts, Guesty, channels), units blocked from Sunday.
Next: Confirm 215/217 completion by Monday as planned.
Unit performance run with Pruth 🛠 ProjectRun the 'update unit performance' in Slack, pull the updated chat, then discuss with Pruth.
Owner — VishalStatus — no signal in this window
Next: Run the automation and schedule discussion with Pruth.
Company direction 🗣 DiscussDecide what direction we want the company to move in.
Owner — VishalStatus — no signal in this window
Next: Block time to think this through.
Labor — losing 20 units ⚠️ RiskLeases expire August 31 and October 31, 10 units per cycle. August 31 is close, so month-to-month may be the play.
Owner — VishalStatus — no signal in this window
Next: Decide on month-to-month approach ahead of Aug 31.
Shiv's call 📞 CallShiv's call is August 23rd.
Owner — VishalStatus — no signal in this window
Next: Prep for the Aug 23 call.
Sam's review ↩️ Follow-upCheck whether Sam's review (the Airbnb I stayed at) posted.
Owner — VishalStatus — no signal in this window
Next: Check the listing for the review.
Mark — Scottsdale unit inquiry ↩️ Follow-upFollow up on the Scottsdale unit inquiry.
Owner — VishalStatus — no signal in this window
Next: Follow up with Mark.
Stylish reviews below 5 stars 🛠 ProjectBreak out everything below 5 stars and take action.
Owner — VishalStatus — no signal in this window
Next: Pull the review list and start triage.
Accountant prep 🛠 ProjectDecide what to talk to my accountant about. Research salary implications for LLC vs S-corp and the QBI deduction. Bring questions, not conclusions.
Owner — VishalStatus — no signal in this window
Next: Draft question list before the meeting.
Stripe → Karla automation 🛠 ProjectRoute Stripe activity to Karla automatically instead of Vishal relaying it. Scope it out.
Owner — VishalStatus — no signal in this window — Stripe activity still being surfaced manually per standing rule
Next: Scope the automation build.
CLSF-06310832 deadline warning ↩️ Follow-upDocs requested, deadline Aug 21. If not answered before then, tell me ahead of time so I can message the team.
Owner — VishalStatus — Deadline was today and has now passed unanswered per audit (86.6h) — this is the warning Vishal asked for.
Next: Message the team now to close this out.
💰 Money unread ≠ unhandled — team may be working cases in the extranet
—Stripe activity — no change this runn/a
Per standing rule, Stripe gets its own entry every run. No new Stripe payout/dispute/payment activity appeared in this window beyond the DocuSign permissions notice (not a dispute).
🆕Pace refund request — $45.91$45.91
Guesty relay of Pace's partial refund request for Modern 1BR Near River Walk; response was due 1:27PM CDT Aug 21, deadline has now passed unanswered.
—Shurooq $325 refund demand$325
Dallas reservation marijuana smell/couch stain complaint; response due Aug 22, 10PM CDT.
🎯 Handling gaps — coach the team 3 open · loss-exposure emails opened but not resolved in our favor
🆕Pace refund request ($45.91) — deadline missed
$45.91What happened Guesty forwarded Pace's partial refund request for damage discovered during their stay; the message required a response before 1:27 PM CDT Aug 21. Audit shows the team never replied and that time has now passed.
The gap Action-required refund request with an explicit same-day deadline went unanswered past the deadline.
Coach the team Guesty resolution requests with a stated response deadline should be triaged same-day; respond (approve/dispute) before the window closes to avoid automatic guest-favorable outcomes.
Owner: Guest-comms
⬆Airbnb Support thread — 22 messages, still unanswered
unquantifiedWhat happened A long-running Airbnb Support thread (mold complaint / cancellation-refund request on HMCQNWXP3C-adjacent case) has grown to 22 messages with the last one from Airbnb, 7.3 hours ago, and no team reply on record.
The gap Thread has been read repeatedly but not replied to as it escalated from 9 to 22 messages.
Coach the team Assign a single owner to close out long Airbnb Support threads rather than letting them re-surface unanswered; reply directly in Guesty/Resolution Center.
Owner: Guest-comms
—Booking.com weekly payout statement — unopened
unquantifiedWhat happened Booking.com's weekly payout statement (5 properties, Aug 13-19) sat unread/unreplied for 41.5 hours; not urgent but part of the pattern of financial emails going unopened.
The gap Payout statement was never opened/reconciled against expectations.
Coach the team Have someone glance at weekly payout statements to catch discrepancies early, even if no action is required.
Owner: Ops / Karla