📋 Partner priorities & action items 2 open · 2 need a follow-up
—Cleaner recruitment for Scottsdale/Tempe High Follow up Weekly CC meeting notes: ~6 cleaner candidates gathered via Yelp/Facebook for Scottsdale/Tempe; on-site interviews scheduled next week.
Owner — Cleaning coordinators / PruthStatus — interviews scheduled next week
Next: Confirm interview outcomes and onboard at least 2 new cleaners before Tatiana's units go uncovered.
—Maintenance tracking/standards — thermostat 76°F, sheet discard policy Medium Follow up Meeting confirmed standard of 76°F thermostat setting and discarding stained sheets/replacing from closet extras; Asteria maintenance coordination flagged as a hindrance to removing damaged items.
Owner — Cleaning coordinatorsStatus — policy reiterated, Asteria coordination issue open
Next: Resolve Asteria maintenance-removal bottleneck with Jam/Aira.
🔧 Maintenance — help the coordinators close these 5 open · 3 need you to unblock
—Westshore 63 — shower clog
SeriousWhat’s going on Maintenance still hasn't checked the shower clog; Aira following up with Haley.
Guest impact guest in-unit
Blocked on waiting on building (Haley) response
Status: no update from building yet · Owner: Maintenance coordinators
How you can help: Consider calling the Westshore office directly if no reply by midday.
—Cold Storage 627 — no internet, Google Fiber earliest Nov 2
SeriousWhat’s going on Google Fiber offered Nov 2 as earliest slot; team recommended to call back in the morning for an earlier appointment.
Guest impact unit has no WiFi
Blocked on vendor (Google Fiber) scheduling
Status: escalation requested, follow-up today · Owner: San Antonio handyman coordinator
How you can help: Approve expedited vendor option if one becomes available at added cost.
—The Sur 205 & 927 — carpet cleaning vendor approval needed
WarnWhat’s going on Reaching out to building management for updated rate; cleaner feedback flagged prior vendor left carpets sticky.
Guest impact none currently
Blocked on vendor pricing / Vishal approval for $120/bedroom
Status: awaiting building's updated rate quote · Owner: Cleaning coordinators
How you can help: Approve the $120/bedroom vendor cost once rate confirmed.
🆕Asteria 203.1 — master sink blocked, disposal not working
WarnWhat’s going on Guest reported blocked sink and non-working disposal; PTE approved for next day.
Guest impact guest in-unit, workaround pending
Blocked on awaiting maintenance visit
Status: ticket filed, awaiting maintenance visit · Owner: Maintenance coordinators
—Asteria 113 — blinds holes & touch-up paint pending
WarnWhat’s going on Per weekly maintenance summary: blinds part ordered but not arrived; paint touch-up pending Eddie's wear-and-tear inspection.
Guest impact none stated
Blocked on vendor part delivery / building inspection
Status: part on order; inspection pending · Owner: Maintenance coordinators
💰 Money unread ≠ unhandled — team may be working cases in the extranet
—Stripe disputes — no change this run$60.83 + $341.44 at risk
AMEX Douglas Schneider ($60.83, 33h unanswered) and Wells Fargo ($341.44, ~80h unanswered) remain open, nothing new submitted.
✓Cold Storage 418 — $75 CF refund$75
Half cleaning fee refund approved and processed for cleaning complaint.
✓Labor 1419 — $50 CF refund + free LCO$50
Guest accepted refund; free LCO also offered for inconvenience.
—CLSF-06567854 (Bentley) — $750 reimbursement offer$750
Airbnb approved reduced payout, 24h to accept, no reply sent yet.
—CLSF-06543943 (Nick Wierciak) — $155 reduced offer$155
Airbnb deducted security deposit from requested amount; acceptance pending.
✓CLSF-06567919 (Hugo/Bentley) — Airbnb closed claim/correspondence against us, no reply from teamclosed
🎯 Handling gaps — coach the team 5 open · loss-exposure emails opened but not resolved in our favor
🆕stylish1@ — 11-message Airbnb Support thread, guest following up on no reply
unquantifiedWhat happened Airbnb Support following up asking if Dana received their reply; thread sat unanswered for 1.3h+ at time of digest but part of a recurring pattern of stylish1 threads going unactioned.
The gap Team has not confirmed receipt/reply to Airbnb's follow-up despite recall standing-rule flag
Coach the team Reply promptly to Airbnb Support follow-ups to avoid claims being closed against us for non-response.
Owner: Guest-comms
—CLSF-06557149 (Renika) — documentation request unanswered
unquantifiedWhat happened Airbnb AirCover asking for confirmation of security deposit/damage waiver payment; no reply yet, 3.6h.
The gap Team hasn't replied to confirm deposit status, risking claim going stale
Coach the team Confirm deposit/waiver status promptly to keep claim moving in our favor.
Owner: Guest-comms
—CLSF-06543943 (Nick Wierciak) — Airbnb offered $155, security deposit deducted
$155 offer (down from requested amount)What happened Airbnb approved reduced reimbursement ($155 vs requested) citing already-collected deposit; needs acceptance reply within stated window.
The gap No reply yet to accept or dispute the reduced offer
Coach the team Reply promptly to accept or contest the reduced payout before Airbnb auto-processes.
Owner: Guest-comms
—CLSF-06567919 (Bentley) — Airbnb closed claim due to no reply
claim lostWhat happened Airbnb formally closed the claim/correspondence citing no response from our team.
The gap Never replied to the claim before Airbnb closed it
Coach the team Reply to reimbursement requests within Airbnb's response window to avoid automatic closure.
Owner: Guest-comms
—CLSF-06567854 (Bentley) — $750 offer, 24h to accept
$750 offerWhat happened Airbnb approved $750 reimbursement (down from $1,387.82 requested); needs reply within 24h or payout auto-processes without our acknowledgement.
The gap No acceptance reply sent yet
Coach the team Send acceptance reply within the 24h window to formally close favorably.
Owner: Guest-comms