Enugula Estates · Ops Dashboard v2

Tuesday, September 1, 2026

7:00 PM ET · evening
Blue Slack ↗ · pruth@ email ↗ · stylish1@ email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.

⏱ 60-second summary

  1. Skyhouse lease renewal has sat unanswered ~96h across two threads — needs Vishal's reply today before it stalls further. Source ↗
  2. New hard deadline: Booking.com needs a response by Sept 2, 08:28 Denver on the Crystal Patton cancellation — same guest is also sending angry, unanswered messages. Source ↗
  3. Maintenance moved fast tonight: The Sur 209 breaker issue was dispatched and guest-confirmed fixed within about 90 minutes. Source ↗
  4. Reunion 303 refund crisis remains critical — no cleaner secured tonight, guest threatening bad review/full refund.
  5. Inwood on the Park liability-insurance notice is now ~50.5h unanswered on its third notice — still critical and unresolved. Source ↗

📅 Deadlines in view

2026-09-02
Booking.com cancellation response due (Crystal Patton, res 5786461132) — 08:28 America/Denver
Link ↗
2026-09-15
Kwang declined-to-pay — Airbnb Support escalation window closes
Link ↗

🗒 Your notes for today 1 · from notes/<date>.md, matched against today’s traffic

Sam's review — check if it posted ↩️ Follow-up
Sam's review (the Airbnb I stayed at) — asked on Aug 21 to be reminded in about a week; check whether the review ever posted.
Owner — VishalStatus — no signal in this window

🔴 Decisions only you can make 1 open

1 · Reunion 309.1 inquiry — $153 discount to hit guest's budget
Guest Carlyn's budget was $3,000 vs. quoted $3,153; team approved a $153 discount (excluding taxes) to close the booking.
A — Hold full rate and risk losing bookingB — Offer $153 discount to match budget
September revenue
$189,022
▲ live · 26 bookings
September occupancy
35.8%
September · RevPAR $48
October revenue
$57,921
▲ live · 26 bookings
October occupancy
7.1%
October · RevPAR $14
Open decisions
1
▼ all yours

💰 Money unread ≠ unhandled — team may be working cases in the extranet

At risk
$6,280
Awaiting ruling
$2,640
🆕Kota North 1137 — $100 refund approved$100
Cleanliness/wifi/blinds complaint from Francisco Budge; team offered $100 vs. larger guest ask, approved.
🆕Reunion 309.1 — $153 discount approved to close booking$153
Guest budget was under the quoted total; discount approved to secure the reservation.

🎯 Handling gaps — coach the team 2 open · loss-exposure emails opened but not resolved in our favor

🆕Crystal Patton (Booking.com) — angry guest, no reply logged

unquantified — tied to a Booking.com cancellation with a hard deadline

What happened Guest sent a second escalating, hostile message accusing the team of a scam over a charge/cancellation dispute; still unanswered.

The gap Team has not replied to either message; the linked BDC cancellation request also has a Sept 2 08:28 Denver deadline.

Coach the team Reply to the guest directly, and separately action the BDC cancellation request before the deadline to avoid a default outcome.

CLSF-06388456 — duplicate photos flagged, documentation still missing

unquantified

What happened Airbnb specialist twice pointed out duplicate photos submitted for cleaning claim and requested proper invoice/payment proof; unanswered.

The gap No reply with corrected documentation sent despite two follow-ups from Airbnb.

Coach the team Send the requested bank-transaction proof, timestamped photos, and a proper invoice on letterhead before Airbnb closes the claim.

🔁 Recurring watchlist

ItemStatusTrendSource
Skyhouse lease renewal~96h unanswered across two threadsLink ↗
Inwood on the Park liability insurance notice~50.5h unanswered, third noticeLink ↗

👤 Open items by owner

WhoOpenOldestItems
Guest-comms10Vrbo unauthorized event risk, Generali claims, various reimbursement threads, Crystal Patton, CLSF cases
Maintenance coordinators6Cold Storage 627 thermostat, Meridia 911 shower, The Sur 209/215, Kota North 1010 lock, various tickets
Vishal / ops4Skyhouse lease renewal, Inwood insurance notice, Marriott EID access, Extra Space Storage

The big issues, explained

Skyhouse lease renewal unanswered ~96h

Critical

What’s going on PM countersigned the renewal and a separate thread shows it pending PM approval; neither has a reply from us.

Why it matters Delays could jeopardize the master lease renewal for the Skyhouse portfolio.

VVishal

Smaller items

🆕Cold Storage 627 — thermostat, fan-cycle behavior explained in progress
Cleaner reported temp couldn't be changed; team called and identified fan-cycle setting, maintenance dispatched via Tanya. Maintenance coordinators Link ↗
🆕Meridia 911 — standing water in shower vendor dispatched
Cleaner reported pooling water; ticket filed, Destiny (vendor) confirmed same-day fix. Maintenance coordinators Link ↗
The Sur 209 — breaker trip took out TV/lights/outlets fixed
Guest Stephanie Davidson reported tripped breaker; maintenance dispatched and guest confirmed fix by end of window. Maintenance coordinators Link ↗
🆕The Sur 215 — chair, fridge handle, monitor, noisy sink in progress
Multiple issues logged; fridge ticket filed, chair status pending Yasmira, monitor/sink added to board. Guest-comms / Maintenance coordinators Link ↗
🆕Kota North 1137 — $100 refund approved for cleanliness/wifi/blinds issues approved
Reclean done, wifi resolved; team offered $100 vs guest's larger ask, approved by lead. Guest-comms Link ↗
🆕Meridia 607 — pet fee ($200) still unpaid pending payment
Guest Mariah Tiglao has not paid pet fee; guest-comms following up. Guest-comms Link ↗
🆕Vue 425 — guest smoked inside unit unit blocked
Ledy aired out unit and ran ozone machine; unit blocked tonight to prevent check-in while odor persists. Cleaning coordinators Link ↗
🆕Reunion/Metro PTE tracker for Schlage reconnects in progress
Team is chasing PTE approvals across 8 units (Reunion 303/309/407, Metro 1201/1202/1209/1302/1312) to reconnect locks; several approved already. Guest-comms Link ↗

⏱ Team performance

✓ Maintenance coordinators (on-call)
Fast turnaround on The Sur 209 breaker issue — dispatched, fixed, and guest-confirmed within ~1h of the report at 20:07-21:41.
✓ Guest-comms (PTE tracker owner)
Proactively built and updated a tracker for 8 units needing PTE approval for Schlage reconnects, chasing each guest individually.

💡 Ideas & 🔁 patterns

Repeated 'action required' Airbnb/Guesty claims sitting unanswered past documentation deadlinesMultiple CLSF reimbursement threads (06388456, 06426331) are being denied or stalled for missing photos/invoices that could be supplied same-day.
Fix: Create a same-day documentation SOP: photograph/timestamp damage and save vendor invoices in a standard format the moment a claim is filed.
No notes yet