Enugula Estates · Ops Dashboard v2

Monday, August 17, 2026

9:00 AM ET · morning
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.

⏱ 60-second summary

  1. Quiet window: no new Slack activity between 7:02 PM Aug 16 and 9:00 AM Aug 17. All open items below are carried forward from the last report, not new.
  2. Marriott EID (Enterprise ID) expiry warning is escalating — second automated notice on Aug 16 (Sun 7:14am) after the first on Aug 15, still needs renewal/confirmation with Marriott support. Source ↗
  3. Guesty auto-nudged us that Wendy (reimbursement request) still hasn't replied — worth a check-in since the 24-hour window logic may need a manual push. Source ↗
  4. Inwood on the Park's liability insurance proof is still outstanding — this is flagged 'immediate action required' by the insurer and remains critical/unresolved. Source ↗
  5. Reminder: most inbox items this window are unread but not necessarily unhandled — OTA cases (Vrbo/BDC/Airbnb) are frequently worked directly in the extranet rather than via email replies.

📅 Deadlines in view

2026-08-23
Hideaway 1031 bedbug treatment expected complete/inspected
Link ↗
2026-08-28
Shameer reimbursement — Airbnb's deadline for next step after guest declined to pay
Link ↗
2026-09-08
Chandra Sellappan Stripe dispute decision expected
Link ↗

🔴 Decisions only you can make 1 open

1 · Marisol CS lock refusal — needs alternate vendor or Vishal meeting
Vendor CS has refused the lock job; no resolution path chosen yet.
A — Find an alternate lock vendorB — Vishal takes a direct meeting with CS to resolve
August revenue
$303,502
▲ live
August occupancy
67.0%
August · RevPAR $75
September revenue
$82,869
▲ live
September occupancy
12.3%
September · RevPAR $21
Lost this week
$5,828
▼ disputes
Open decisions
1
▼ all yours

Needs your attention oldest first · decisions above excluded

1
Marriott EIDs about to expire Second automated expiry notice confirmed, still unrenewed — risk of losing channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1).
2
Inwood on the Park liability insurance proof Insurer marked this 'immediate action required'; no doc submitted yet.
3
BDC listing delisted — Downtown 1BR w/ pool 7-day bookability countdown continues; availability still not re-added in Guesty.

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$5,828
Recovered this week
$180
At risk
$2,800
Awaiting ruling
$1,099
Chandra Sellappan Stripe dispute$604.26
Evidence submitted, decision expected by Sept 8.
Jennifer Snyder Stripe dispute — lost$1,812.33
Ruling final, dispute lost.
Addi Sahele Stripe dispute — lost$45
Ruling final, dispute lost.
Stripe dispute — timed out, lost$2,035.80
Automatically resolved for the customer due to missed evidence deadline.
Stylish Sanctuary Stripe dispute — evidence dueunspecified
Reminder received; evidence submission window closing soon.
Wendy reimbursement requestunspecified
Guesty auto-nudge: Wendy still hasn't responded within the 24-hour window.
Inwood on the Park liability insurance proofn/a
Immediate-action insurer notice, still no doc submitted.
Reimbursement request to Shari — closed, nothing more neededclosed
Reimbursement request to Fatima — closed, nothing more neededclosed

🔁 Recurring watchlist

ItemStatusTrendSource
Monroe (weekly focus target) — connectivity/appliance issuesMonroe 5033 resolved; 4929 internet and 4945 listing removal still pending; tax config question queued for SODLink ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute pendingLink ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendorLink ↗
Marriott Jamie Wagner caseFinal-attempt notice, urgent reply still neededLink ↗
Marriott EIDs about to expireSecond automated notice confirmed, still needs renewal/confirmationLink ↗
Stripe dispute lossesThree lost ($1,812.33 + $45 + $2,035.80); Stylish Sanctuary evidence dueLink ↗
Labor 1419 AC/PVC leakListing reactivated; PVC part status still unconfirmedLink ↗
Overdue work orders (general)PM followed up again asking for ETAsLink ↗
Vrbo unauthorized event riskStill needs reviewLink ↗
BDC listing delisted (Downtown 1BR w/ pool)7-day bookability countdown continues, still needs availability re-added via GuestyLink ↗
Inwood on the Park liability insurance proofStill needs insurance doc submissionLink ↗
Labor 1375 bathroom lightsCleaner-reported, handyman still checking as of eveningLink ↗

👤 Open items by owner

WhoOpenOldestItems
Karla2Mayehouse 115 key fob; Hideaway 1275 docs
Mc Neil2BDC delisting; Monroe 4945 listing removal
Pruth1Monroe/insurance/Marriott inbox threads
James (San Antonio handyman)1Labor 1220 outdoor chair

The big issues, explained

Marriott EIDs expiring

Critical

What’s going on Marriott sent a second automated EID (Enterprise ID) expiry warning; no renewal action confirmed yet.

Why it matters If EIDs lapse, Marriott channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1) could go offline, cutting off bookings from those channels.

VVishal

Inwood on the Park liability insurance proof overdue

Critical

What’s going on Insurer sent an 'immediate action required' notice for proof of liability insurance; no submission yet.

Why it matters Failure to provide proof could jeopardize the property's insurance coverage or management agreement.

PPruth

BDC listing delisted — Downtown 1BR w/ pool

Serious

What’s going on Booking.com delisted the listing; 7-day countdown to restore bookability is ongoing, availability not yet re-added in Guesty.

Why it matters Continued delisting risks losing the listing's search ranking and future bookings on BDC.

MMc Neil

Smaller items

Wendy reimbursement — no reply yet awaiting reply
Guesty auto-nudge confirms Wendy still hasn't responded within the 24-hour window. GC team Link ↗
Reimbursements to Shari and Fatima closed closed
Both reimbursement requests closed by Guesty with nothing further needed. GC team Link ↗

💡 Ideas & 🔁 patterns

Repeated Marriott EID automated noticesMarriott has sent two automated EID expiry warnings in two days with no confirmed action; automated notices are easy to miss since replies go to an unmonitored mailbox.
Fix: Set a direct calendar reminder to call Marriott support rather than relying on email replies.
No notes yet