| Item | Status | Trend | Source |
|---|---|---|---|
| Monroe (weekly focus target) — connectivity/appliance issues | Monroe 5033 no-show maintenance, new ticket; Monroe 4929 internet tech pending guest response — no update this window | — | Link ↗ |
| Hideaway 1031 bedbug claim/cost decision | Treatment ongoing through Aug 23; Burns invoice dispute pending | — | Link ↗ |
| Marisol CS lock refusal | No resolution; needs Vishal meeting or alternate vendor | — | Link ↗ |
| Marriott Jamie Wagner case | Final-attempt notice from HVMB support, urgent reply needed | ▲ | Link ↗ |
| Stripe dispute losses | Two disputes lost ($1,812.33 + $45) now final; Stylish Sanctuary evidence still due | — | Link ↗ |
| Labor 1419 AC/PVC leak | PM directly chasing again today for PVC part status — visible delay risk, escalating | ▲ | Link ↗ |
| Overdue work orders (general) | PM flagged multiple work orders open >2 weeks with no update | ▲ | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Karla | 3 | Labor 1419 AC/PVC leak, overdue work orders, Marisol CS lock refusal | |
| Vishal | 2 | Marisol CS lock refusal decision, PM work-order escalation | |
| Vera/Yves/Patrick (guest comms) | 1 | Airbnb Support Shurooq message |
What’s going on Property manager sent two separate emails today (Update on Work Orders, Pending work orders) noting several tickets open over two weeks unaddressed, specifically pressing on whether the PVC pipe for Labor 1419's AC leak has arrived.
Why it matters Repeated unresolved maintenance is straining the PM relationship and risks guest complaints/refund requests if AC issue persists.
KKarlaJJamWhat’s going on Vendor continues to refuse the lock job with no alternate vendor lined up; item has sat unchanged since Aug 12.
Why it matters Unresolved lock issue blocks unit turnover/security and needs a decision from Vishal.
VVishal