What happened New dispute notification sitting unread since last night; evidence not yet being compiled.
The gap Team has not opened or begun evidence submission for a fresh chargeback.
Coach the team Open the Stripe dashboard, review Smart Disputes eligibility, and begin evidence collection well ahead of the Oct 5 deadline.
What happened Airbnb's new specialist Suarez proposed a $348.33 partial payout (denying 3 of 4 towels) 4.8h ago; no reply yet.
The gap No acknowledgement or pushback on the reduced item count within the extension window.
Coach the team Reply promptly to accept or contest the towel-count reduction before the extension lapses.
| Item | Status | Trend | Source |
|---|---|---|---|
| Generali claim #26135682-01 — unread ~112h+, highest-risk open claim | critical, still unread | ▲ | Link ↗ |
| Airbnb mold complaint (Armstrong) — unanswered since 30-min-reply request | ~47h unanswered | ▲ | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Guest-comms | 10 | Multiple unread reimbursement/claim threads, Airbnb support threads, Generali claims | |
| Maintenance coordinators | 4 | Kota 1010 lockbox, Labor 1419 leak, Monroe 5021 AC noise, Monroe 4945 power |
What’s going on Thread has grown to 31 messages, still no team reply as of last check; most recent inbound message just 1.2h ago in this window.
Why it matters Prolonged silence on an active Airbnb support case risks unfavorable resolution and platform relationship damage.
GGuest-comms