Enugula Estates · Ops Dashboard v2

Saturday, August 29, 2026

3:00 PM ET · midday
Blue Slack ↗ · pruth@ email ↗ · stylish1@ email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
SummaryJanine callDeadlinesDecisionsAttentionMoneyWatchlistOwnersBig issuesSmallerTeamIdeas

⏱ 60-second summary

  1. New Airbnb reimbursement claim (CLSF-06414516, Shai Yon Jonathan Andrews) landed and is already unread 3.8h — needs a reply before it ages into another lost draft like the earlier Shai Yon claim. Source ↗
  2. Citibank's $45 Stripe dispute (Stylish Sanctuary) is now unread 64.5h, up from 20.5h last run — evidence due Oct 5, still plenty of runway but the delay pattern is repeating. Source ↗
  3. Debbie Hodgkins' Vrbo cancellation request is now unread ~96.6h (was ~90.6h) — still unapproved across both inboxes. Source ↗
  4. Big multi-hour ops push today to reconnect Schlage locks at Cold Storage, Metro, and Reunion — vendor Larry finally onsite at Cold Storage; Metro/Reunion still waiting on cleaner Amanda, backup options (Marrissa) explored but budget-capped. Source ↗
  5. Revenue dashboard and all automations ran clean today; August pacing steady ($360,465 rev, 82.0% occ), September building ($162,533 rev, 29.5% occ, +20 bookings picked up yesterday). Source ↗

📅 Deadlines in view

2026-10-05
Stripe/Citibank $45 dispute (Stylish Sanctuary) — evidence due
Link ↗

🗒 Your notes for today 1 · from notes/<date>.md, matched against today’s traffic

Sam's review (the Airbnb Vishal stayed at) ↩️ Follow-up
Deferred, now due: check whether the review from the Airbnb Vishal stayed at ever posted — asked to be reminded in about a week on Aug 21.
Owner — VishalStatus — no signal in this window — nothing in the digest references Sam or this specific stay/review.
August revenue
$360,465
▲ live · 20 bookings
August occupancy
82.0%
August · RevPAR $89
September revenue
$162,533
▲ live · 20 bookings
September occupancy
29.5%
September · RevPAR $41

Needs your attention oldest first · decisions above excluded

1
🆕CLSF-06414516 — new Airbnb reimbursement claim (Shai Yon Jonathan Andrews) New claim opened and forwarded to a senior AirCover specialist; unread 3.8h. Given the sister claim for the same guest already has a blown deadline, this one needs a prompt reply to avoid a repeat.
Email ↗

💰 Money unread ≠ unhandled — team may be working cases in the extranet

At risk
$45
⬆Stripe: Citibank $45 dispute (Stylish Sanctuary)$45
Dispute reason: credit not processed. Evidence due Oct 5, 2026. Still unread 64.5h (was 20.5h last run) — standing rule requires this surfaced every run regardless of change.
Link ↗

🎯 Handling gaps — coach the team 4 open · loss-exposure emails opened but not resolved in our favor

🆕CLSF-06414516 — new reimbursement claim unread

unquantified

What happened Airbnb AirCover forwarded a new reimbursement request (guest Shai Yon Jonathan Andrews) to a senior specialist; the team has not yet replied, 3.8h and counting.

The gap Thread opened by Airbnb, no reply logged yet from our side.

Coach the team Reply promptly to keep documentation flowing to the specialist and avoid repeating the earlier expired-draft mistake on the sister Shai Yon Jonathan case.

Email ↗

—Susannah's review removal denied — unactioned

unquantified

What happened Airbnb denied the review-removal request for Susannah's review; the denial notice sits unread 4.1h.

The gap Team never replied to acknowledge or appeal the denial.

Coach the team Per Vishal's standing recall on stylish1@ threads, log and review whether an appeal is warranted even without a dollar figure attached.

Email ↗

⬆Stripe/Citibank $45 dispute — escalating unread time

$45 + dispute fee

What happened Dispute notice from Stripe now sitting unread 64.5h (was 20.5h last run window).

The gap No reply yet even though evidence window (due Oct 5) is still open — risk of this slipping the same way past Stripe disputes have been lost.

Coach the team Acknowledge and begin evidence collection now rather than waiting until close to the Oct 5 deadline.

Email ↗

⬆Debbie Hodgkins Vrbo cancellation — escalating unread time

unquantified (Vrbo booking refund per cancellation policy)

What happened Cancellation request for HA-a8QVTWn still sitting unread, now ~96.6h (was ~90.6h).

The gap No reply approving/declining the cancellation despite it being outstanding for 4 days.

Coach the team Approve or decline promptly — Vrbo cancellation requests age out and can auto-resolve against us.

Email ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Cold Storage / Metro / Reunion Schlage lock reconnectionLarry now onsite at Cold Storage (318 connected, programming in progress); Metro/Reunion still waiting on cleaner Amanda, who has been unreachable for hours due to a family medical issue; backup vendor Marrissa available but at a fee Karla/ops declined for now.▲Link ↗
Debbie Hodgkins Vrbo cancellation (HA-a8QVTWn)Unread ~96.6h, still unapproved.▲Link ↗

👤 Open items by owner

WhoOpenOldestItems
Guest-comms15Multiple open Airbnb/Vrbo reimbursement, review-removal, and dispute threads awaiting reply.
Maintenance coordinators3Alarm confirmed to sound on door open; Schlage lock reconnection across three properties ongoing.

Smaller items

—Inwood Park 4316 — door alarm confirmed to actually sound ticket filed
Cleaner confirmed the alarm does sound for about a minute when the main door is closed/opened, contradicting earlier assumption it wasn't a real alarm. Ticket filed, guest already checked out so lower urgency; being checked on next business day. Maintenance coordinators Link ↗
🆕Schlage relock saga — Cold Storage/Metro/Reunion in progress
Larry (Cold Storage vendor) finally on site after repeated no-shows; Metro/Reunion blocked on cleaner Amanda's availability; team declined a $65-75 fee alternative (Marrissa) for now, opting to wait on Amanda. Ops team Link ↗

⏱ Team performance

✓ Maintenance coordinator on shift
Ran the full Aug 29 SOD covering Cold Storage PTE, Westshore water outage follow-up, lockbox tether checks across Skyhouse/Hideaway/Kota/Asteria, and stayed with the Cold Storage Schlage vendor coordination from 13:40 through 17:49.
Link ↗
✓ Ops lead directing Schlage reconnection
Actively triaged vendor delays across three properties in real time, weighed fee tradeoffs (declined $65/$75/$10 fees), and pushed for a guest PTE follow-up for unit 415 — solid hands-on ops management under a messy multi-property vendor scramble.
Link ↗

💡 Ideas & 🔁 patterns

Reimbursement/dispute threads repeatedly go unread past 24-48hMultiple stylish1@ and pruth@ threads (Stripe dispute, Vrbo cancellation, new Airbnb claims) show the same pattern: opened or received, then no reply logged for 20-96+ hours.
Fix: Consider a same-day triage pass on the loss-exposure inbox specifically, separate from routine Guesty/OTA notification noise, so action-required threads don't get buried.
No notes yet