🔧 Maintenance — help the coordinators close these 6 open · 3 need you to unblock
—Westshore 63 — shower clogged
SeriousWhat’s going on Amber to inform Haley; still monitoring whether maintenance shows
Guest impact unit in use, inconvenience
Blocked on vendor (Haley/maintenance) hasn't confirmed arrival
Status: awaiting maintenance visit confirmation · Owner: Maintenance coordinators
How you can help: Call Haley directly if no show by tomorrow
—Cold Storage 627 — no internet, Google Fiber earliest Nov 2
SeriousWhat’s going on Confirmed via Mark no faster slot available than Nov 2
Guest impact unit has no WiFi until Nov 2
Blocked on vendor (Google Fiber) scheduling
Status: no faster path found · Owner: San Antonio handyman coordinator
How you can help: Consider a temporary hotspot/MiFi for the unit in the interim
🆕Hideaway 1243 — floating table about to fall, inspection deferred
WarnWhat’s going on James couldn't inspect 1243 (guest in-unit); separately asked about a wobbly floating table under the TV, James has spare tables from new units he may repurpose
Guest impact guest in-unit, workaround not yet needed
Blocked on access (guest in unit)
Status: inspection rescheduled; table swap possible from new-unit stock · Owner: James / Maintenance coordinators
How you can help: none — James has a plan, just needs to execute once unit is free
—Hideaway 1263/1182 — inspection complete, ordering list issued
WarnWhat’s going on James inspected both units and sent order lists; cleaners and maintenance already on-site at 1263 fixing the toilet seat
Guest impact none — no check-in today at 1263
Status: maintenance actively working onsite today · Owner: James / Maintenance coordinators
—The Sur 209 — parking hangtag missing
WarnWhat’s going on Current guest confirms no hangtag in unit; team to email building for a replacement
Guest impact guest inconvenienced re: parking
Blocked on building needs to issue replacement
Status: email to be sent requesting replacement · Owner: Maintenance coordinators
🆕Asteria patio door lock — troubleshooting canvas posted
GoodWhat’s going on Troubleshooting steps for the recurring patio door lock issue added to a shared canvas for the team
Guest impact none directly, preventive
Status: reference doc posted, team acknowledged · Owner: Maintenance coordinators
💰 Money unread ≠ unhandled — team may be working cases in the extranet
Recovered this week
$2,874
—Airbnb payout — $402.50 (parking pass claim CLSF-06557184)$402.50
Payout sent today, closed favorably per ledger
🆕Airbnb payout — $2,471.70 (general earnings)$2,471.70
Routine payout sent today via PayPal
—Stripe — AMEX $60.83 dispute (Douglas Schneider / Stylish Sanctuary)$60.83
Unanswered 43h, due Nov 11 — no change this window, still needs evidence
🆕CLSF-06549098 — Airbnb confirms payout already madeunspecified
Airbnb specialist confirms claim already paid out; unread 2.1h, just needs acknowledgement
🎯 Handling gaps — coach the team 4 open · loss-exposure emails opened but not resolved in our favor
🆕Airbnb action-required claim CLSF-06601434 — info requested, unanswered
unquantifiedWhat happened Airbnb needs updates to start review; opened/read but no reply sent, now 22.7h
The gap Team opened the email but never replied with the requested documentation
Coach the team Reply within a few hours of an action-required claim with requested docs/photos to avoid auto-closure against us
Owner: Guest-comms
—CLSF-06567919 (Hugo) — Airbnb closed claim, no documentation ever submitted
lost claim (amount unspecified)What happened Airbnb formally closed the correspondence citing no response from us; patio chair claim confirmed lost
The gap Never submitted documentation despite repeated requests; claim closed against us
Coach the team Submit documentation within the review window next time, even partial, to keep claim open
Owner: Guest-comms
—stylish1@ — Snug 2BR 47-message thread still unanswered
unquantifiedWhat happened Per standing recall rule: a long-running guest thread has never been actioned by the team
The gap Guest spoke last multiple times across 47 messages with no team reply on record
Coach the team Assign someone to close out long-idle reservation threads daily; a 47-message unanswered thread is a major visibility risk
Owner: Guest-comms
—Wister Insurance monthly Schedule reminder — unanswered 4.3h
potential coverage gap exposureWhat happened Monthly reminder to report portfolio changes to avoid coverage gaps; not yet actioned
The gap Read/received but no update submitted yet this cycle
Coach the team Compile onboarded/offboarded unit list and submit via the Wister form promptly each month
Owner: Vishal / ops