🗒 Your notes for today 12 · from notes/<date>.md, matched against today’s traffic
Nolan call — Kota North 1143 hot water 📞 CallTried Nolan twice, no answer. Emailed him instead.
Owner — VishalStatus — no signal in this window
Next: Follow up with Nolan again or escalate via alternate contact.
Mayehouse / Daniella — 215/217 offboarding 🛠 ProjectDaniella said no to moving terminating units to other units. 215 and 217 supposed to be completed by Monday; times are in her email.
Owner — Karla / cleaning coordinatorsStatus — Corroborated — ledger shows units blocked from Sunday, final clean instructions to bag linens to storage, not stage.
Next: Confirm 215/217 completed by Monday per Daniella's timeline.
Unit performance with Pruth ↩️ Follow-upRun the "update unit performance" in Slack, pull the updated chat, then discuss with Pruth.
Owner — VishalStatus — no signal in this window
Next: Run the automation and schedule the discussion with Pruth.
Company direction 🗣 DiscussDecide what direction we want the company to move in.
Owner — VishalStatus — no signal in this window
Next: Block time to think this through.
Labor — losing 20 units ⚠️ RiskLeases expire August 31 and October 31, 10 units per cycle. August 31 is close, so month-to-month may be the play.
Owner — VishalStatus — no signal in this window
Next: Decide on month-to-month strategy before Aug 31.
Shiv's call — Aug 23 📞 CallShiv's call is August 23rd.
Owner — VishalStatus — no signal in this window
Next: Prepare talking points ahead of the call.
Sam's review ↩️ Follow-upCheck whether Sam's review (the Airbnb I stayed at) posted.
Owner — VishalStatus — no signal in this window
Next: Check the listing for the posted review.
Mark — Scottsdale unit inquiry ↩️ Follow-upFollow up on the Scottsdale unit inquiry.
Owner — VishalStatus — no signal in this window
Next: Follow up with Mark directly.
Stylish reviews below 5 stars 🛠 ProjectBreak out everything below 5 stars and take action.
Owner — VishalStatus — no signal in this window
Next: Pull the below-5-star review list and assign action items.
Accountant prep 🛠 ProjectDecide what to talk to the accountant about. Research salary implications for LLC vs S-corp, and the QBI deduction. Bring questions, not conclusions.
Owner — VishalStatus — no signal in this window
Next: Compile research and draft question list before the meeting.
Stripe → Karla automation 🛠 ProjectWant Stripe activity routed to Karla automatically instead of Vishal relaying it. Scope it out.
Owner — VishalStatus — Corroborated — #karla-operations shows Karla being asked to set up a weekly Stripe-check reminder and screenshot process.
Next: Scope an automated Stripe→Karla routing versus the manual weekly reminder Karla just set up.
CLSF-06310832 — flag deadline ahead of time 🔴 DecisionDocs were requested, deadline August 21. If it isn't answered before then, tell Vishal ahead of time so he can message the team.
Owner — VishalStatus — Deadline has now passed unanswered (86.6h) — the advance warning did not happen in time.
Next: Message guest-comms/Karla now to close this out and review why the warning didn't reach Vishal before the deadline.
💰 Money unread ≠ unhandled — team may be working cases in the extranet
—Stripe dispute/payout activity (no change)n/a
Karla operations reviewed a dispute that was not contested because it followed the cancellation policy; team is setting up a weekly Stripe-check reminder. No new Stripe wins/losses this window.
—Shurooq $325 refund demand$325
Guest requesting partial refund for smell/couch stains; response due Aug 22 10PM CDT.
—Pace $45.91 refund request — deadline missed$45.91
Response deadline (1:27PM CDT Aug 21) passed unanswered.
—CLSF-06337846 — awaiting our response$88 towels + $968 cleaning claimed
AirCover specialist Edward K still awaiting evidence/clarification for damaged towels and unapproved-pet cleaning charges.
🆕Amazon retrocharge — chairs not returned$325.28
Visa charged for a non-returned item; thread opened but never replied, 1.2h since last message.
✓Airbnb Reimbursement CLSF-06300786 — closed against usclosed
🎯 Handling gaps — coach the team 2 open · loss-exposure emails opened but not resolved in our favor
🆕Airbnb mold complaint (Armstrong) — unanswered 23h
unquantified — refund + possible full stay compWhat happened Guest reported severe mold and asked to cancel + refund; Airbnb asked for a reply within 30 minutes to help resolve. No reply sent in 23 hours.
The gap Team never replied to a time-sensitive health/safety complaint with a refund ask.
Coach the team Any 30-minute-response request from Airbnb Support on a health/safety complaint should be treated as top priority and answered same-hour, disputing or addressing the mold claim directly.
Owner: Guest-comms
🆕Amazon retrocharge for unreturned chairs
$325.28What happened Amazon charged the Visa $325.28 because the returned item (chair set) wasn't sent back by the deadline; thread opened but never replied.
The gap Thread was read but no action taken to verify/ship the return or dispute the charge.
Coach the team Check if the item was actually returned; if so, dispute the charge with proof of shipment.
Owner: Pruth / ops