Enugula Estates · Ops Dashboard v2

Sunday, August 16, 2026

9:00 AM ET · morning
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.

⏱ 60-second summary

  1. No new Slack activity this window (overnight); the digest is entirely Gmail carry-forward — most items are unread-but-tracked, not unhandled.
  2. BDC (Booking.com) escalated: the delisted Downtown 1BR w/ pool listing now shows a '7 more days bookable' countdown — needs availability re-added in Guesty before it drops further. Source ↗
  3. Marriott EID (Enterprise ID) expiry and Inwood on the Park liability insurance notice remain the two critical unresolved items — both need direct action from Vishal/Pruth, not just a reply. Source ↗
  4. Money picture unchanged: $5,828.46 lost this week (3 Stripe disputes final), $155 recovered, $2,800 at risk, $1,099.26 pending ruling (Chandra Sellappan case) — no new rulings this window. Source ↗
  5. Revenue dashboard update: August at $298,929 revenue / 65.8% occupancy (both up day-over-day); September pacing at $77,845 / 11.3% occupancy, still early.

📅 Deadlines in view

2026-08-23
Hideaway 1031 bedbug treatment expected complete/inspected
Link ↗
2026-08-28
Shameer reimbursement — Airbnb allows until this date for next step
Link ↗
2026-09-08
Chandra Sellappan Stripe dispute decision expected
Link ↗
August revenue
$298,929
▲ live
August occupancy
65.8%
August · RevPAR $74
September revenue
$77,845
▲ live
September occupancy
11.3%
September · RevPAR $20
Lost this week
$5,828
▼ disputes

Needs your attention oldest first · decisions above excluded

1
Marriott EIDs about to expire Automated notice says Enterprise IDs (channel connection credentials) at Stylish Stays are about to expire — if not renewed, Marriott channel bookings could break.
2
Inwood on the Park liability insurance proof Insurer sent an 'immediate action required' notice for proof of liability insurance; no doc submitted yet.
3
BDC (Booking.com) listing bookability at risk Booking.com now warns 'only bookable for 7 more days' on the same Downtown 1BR w/ pool listing that was delisted — availability still not re-added via Guesty.
4
Overdue work orders (PM escalation) PM (property manager) followed up again asking for ETAs on work orders open 2+ weeks; no reply sent yet.

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$5,828
Recovered this week
$155
At risk
$2,800
Awaiting ruling
$1,099
Stripe dispute lost — $2,035.80 (timed out)$2,035.80
Dispute auto-resolved in guest's favor after missed evidence deadline; ruling final.
Jennifer Snyder Stripe dispute lost$1,812.33
Dispute lost, ruling final.
Addi Sahele Stripe dispute lost$45.00
Dispute lost, ruling final.
Chandra Sellappan Stripe dispute — pending ruling$604.26
Evidence submitted; decision expected by Sept 8.
Stylish Sanctuary Stripe dispute — evidence dueunspecified
Reminder received; evidence submission window closing soon.
Airbnb reimbursement CLSF-06300786unspecified
Guest says they paid a damage waiver; Airbnb asking us for clarification.
Airbnb reimbursement CLSF-06337846unspecified
New AirCover specialist (Edward K.) assigned; awaiting our response.
Airbnb reimbursement CLSF-06310832 (Skyhouse 309 waiver)unspecified
AirCover specialist Hayda gave status update on the damage claim tied to Skyhouse 309 dispute.
James Green Vrbo refund (HA-rT42bOa)unspecified
Vrbo asking when refund was initiated; we've confirmed it's processing.
Reimbursement request to Shari — closed, nothing more neededclosed
Reimbursement request to Fatima — closed, nothing more neededclosed

🔁 Recurring watchlist

ItemStatusTrendSource
Monroe (weekly focus target) — connectivity/appliance issuesNo update this window; Monroe 5033 and 4929 still pendingLink ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute pendingLink ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendorLink ↗
Marriott Jamie Wagner caseFinal-attempt notice, urgent reply still neededLink ↗
Marriott EIDs about to expireStill needs renewal/confirmation with Marriott supportLink ↗
Stripe dispute lossesThree lost ($1,812.33 + $45 + $2,035.80); Stylish Sanctuary evidence dueLink ↗
Labor 1419 AC/PVC leakListing reactivated; PVC part status still unconfirmedLink ↗
Overdue work orders (general)PM followed up again asking for ETAsLink ↗
Vrbo unauthorized event riskStill needs reviewLink ↗
BDC listing delisted (Downtown 1BR w/ pool)Escalated — now shows '7 more days bookable' countdown, still needs availability re-added via GuestyLink ↗
Inwood on the Park liability insurance proofStill awaiting insurance doc submissionLink ↗

👤 Open items by owner

WhoOpenOldestItems
Vishal2Marriott EID expiry; general oversight of critical items
Pruth1Inwood on the Park liability insurance proof
Mc Neil1BDC listing re-add availability
Karla1Overdue work orders PM escalation

The big issues, explained

Marriott EID expiry risk

Critical

What’s going on Marriott's automated system flagged that one or more Enterprise IDs (EIDs — credentials that keep our channel connections to Marriott live) are about to expire at Stylish Stays.

Why it matters If EIDs lapse, Marriott channel bookings and connections (incl. Westshore 46.2, Hideaway 1182.1, Labor 1215.1) could stop syncing, cutting off a booking channel.

VVishal

Inwood on the Park liability insurance lapse risk

Critical

What’s going on Insurer sent an immediate-action notice requesting proof of liability insurance for Inwood on the Park; no submission yet.

Why it matters Failure to submit proof risks loss of coverage or property management authorization at this location.

PPruth

BDC listing bookability countdown

Serious

What’s going on The already-delisted Downtown 1BR w/ pool listing now has a Booking.com notice saying it will stop being bookable in 7 days unless availability is added back via Guesty.

Why it matters Continued inaction will fully remove the listing from Booking.com search/booking, losing that revenue channel for the unit.

MMc Neil

Smaller items

Reimbursement to Shari closed closed
Guesty confirms nothing more needed on this reimbursement request. Karla Link ↗
Reimbursement to Fatima closed closed
Guesty confirms nothing more needed on this reimbursement request. Karla Link ↗

💡 Ideas & 🔁 patterns

Gmail inbox unread ≠ unhandledMost Gmail items in this window are unread but already tracked/in-progress from prior runs (OTA cases often worked directly in the extranet, not via email reply).
Fix: Continue treating 'unread' as a weak signal only; rely on the open-items tracker for true status.
No notes yet