Enugula Estates · Ops Dashboard v2

Saturday, August 29, 2026

7:00 PM ET · evening
Blue Slack ↗ · pruth@ email ↗ · stylish1@ email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
SummaryJanine callDeadlinesDecisionsAttentionMoneyWatchlistOwnersBig issuesSmallerTeamIdeas
🆕Skyhouse Apartments lease renewal — countersigned, needs our signature — PM has countersigned the renewal; 72-hour signing window is running and we haven't replied in ~23-24h across two related threads. Countersigned notice ↗ Prior lease thread ↗

⏱ 60-second summary

  1. Skyhouse Apartments countersigned our lease renewal ~23h ago; no reply on file yet — needs Vishal's review/signature before the review window lapses. Source ↗
  2. Vrbo flagged a new unauthorized-event/house-party risk on the John Bax booking (HA-MRiD4VO), unread ~8h — needs guest outreach or cancellation review. Source ↗
  3. Karla told the team to stop being 'refund friendly' at Labor 100 and hold cleaners/James since the property may not renew — a stance change worth tracking. Source ↗
  4. Stripe/Citibank $45 dispute on Stylish Sanctuary still sitting unread (68.5h), evidence due Oct 5 — no reply yet. Source ↗
  5. Revenue steady: August at $360,465 / 82.0% occupancy; September pickup +$3,212 yesterday (29.5% occ so far); all automations ran clean today.

📅 Deadlines in view

2026-08-31
Skyhouse Apartments lease — sign within 72 hours of countersignature (received Fri 5:44pm CDT)
Link ↗
2026-10-05
Stripe/Citibank $45 dispute (Stylish Sanctuary) — evidence due
Link ↗

🗒 Your notes for today 1 · from notes/<date>.md, matched against today’s traffic

Sam's review (the Airbnb I stayed at) — check if posted ↩️ Follow-up
Reminded on Aug 21 to check back in about a week whether the review ever posted.
Owner — VishalStatus — no signal in this window — nothing in the digest references Sam or this review
August revenue
$360,465
▲ live · 20 bookings
August occupancy
82.0%
August · RevPAR $89
September revenue
$162,533
▲ live · 20 bookings
September occupancy
29.5%
September · RevPAR $41

Needs your attention oldest first · decisions above excluded

1
🆕Skyhouse Apartments lease renewal — countersigned, needs our signature PM has countersigned the renewal; 72-hour signing window is running and we haven't replied in ~23-24h across two related threads.
Countersigned notice ↗ Prior lease thread ↗

💰 Money unread ≠ unhandled — team may be working cases in the extranet

At risk
$649
Awaiting ruling
$604
—Stripe — no dispute status change$45 (Citibank/Stylish Sanctuary)
Standing update per Vishal's rule: dispute still open, unread 68.5h (up from 64.5h last run), evidence due Oct 5. Six Airbnb payouts totaling ~$7,069 landed today ($300.63, $1,165.77, $3,138.29, $1,359.07, $744.75, $360.88) — routine, no action needed.
Link ↗

🎯 Handling gaps — coach the team 4 open · loss-exposure emails opened but not resolved in our favor

🆕Skyhouse Apartments lease renewal countersigned — unanswered

unquantified (lease/rental compliance risk)

What happened PM countersigned our lease renewal and is awaiting our review/signature; a related earlier lease thread has also sat unread 24.4h with no reply.

The gap Two related lease threads opened but never replied to across ~23-24h; signing window may be running.

Coach the team Vishal or ops should open and sign/review the lease within the stated window and confirm receipt with the PM.

Countersigned lease ↗ Prior lease thread ↗

⬆Vrbo unauthorized-event risk flag — John Bax booking (HA-MRiD4VO)

unquantified (potential property/account risk)

What happened Vrbo flagged the booking as possible house-party risk and asked us to contact the guest to confirm trip purpose; thread unread 8.2h.

The gap No guest outreach logged yet despite Vrbo's request to confirm trip purpose before deciding whether to cancel.

Coach the team Guest-comms should contact the guest today to confirm trip purpose and document the conversation per Vrbo's guidance.

Vrbo risk notice ↗

—stylish1@ — Susannah's review-removal request denied, unread

unquantified

What happened Airbnb denied the review removal for Susannah's stay; team has not opened/replied to the denial notice.

The gap Denial sat unread 14.1-18.3h across two related notices with no acknowledgement or next step logged.

Coach the team Guest-comms should review the denial, decide whether to appeal or drop it, and close the loop in the tracker.

Denial notice ↗

—stylish1@ — Joseph's review-removal denied, unread

unquantified

What happened Airbnb denied Joseph's review-removal request; review stays up.

The gap Denial sat unread 26.5h with no reply or decision on next step logged.

Coach the team Guest-comms to review the denial and decide whether to close it out or escalate; log the decision.

Denial notice ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Vrbo unauthorized-event flag on John Bax booking (HA-MRiD4VO)Unread 8.2h; Vrbo recommends contacting guest to confirm trip purpose before it becomes a policy issue▲Link ↗
Skyhouse Apartments lease renewal signature window~24h into what's likely a 72h signing window, no reply logged▲Link ↗

👤 Open items by owner

WhoOpenOldestItems
Guest-comms30Reimbursement claims, review removals, dispute threads
Maintenance coordinators10Repair tickets, lock/HVAC/plumbing issues
Vishal / ops3Insurance notices, escalations, Skyhouse lease

Smaller items

🆕Karla directive: hold refunds/cleaning quality at Labor 100 pending renewal decision policy change
Karla told the team not to be refund-friendly at Labor 100 and to hold off letting cleaners/James do lower-quality work since the property may not renew. Karla / cleaning & maintenance Link ↗
🆕Inwood 2411 — all devices offline, password reset code stuck in a property inbox in progress
Router/device outage; password-reset code is going to inwood2411@enugulaestates.com rather than stylish1, blocking the fix. Maintenance coordinators Link ↗
—San Antonio Labor 1220 patio chair — photo finally sent unblocked
James sent the photo of the damaged chair after a follow-up chase; replacement decision can now proceed. James (handyman) / Karla Link ↗

⏱ Team performance

✓ James (San Antonio handyman)
Followed up promptly with the requested patio chair photo after being chased, closing out a multi-day wait.
Link ↗
✓ Guest-comms (evening shift)
Confirmed inbox cleared ('all clear po, these are all responded') per SOD check at 7:50-7:51pm.
Link ↗

💡 Ideas & 🔁 patterns

Password-reset codes routing to property-specific inboxes, not stylish1@Both Inwood 2101 and Inwood 2411 device/router issues this window were blocked because password-reset codes went to per-property addresses (inwood2101@, inwood2411@) instead of the shared stylish1@ inbox the team actually monitors.
Fix: Set up forwarding rules or shared access from these property-specific inboxes into stylish1@ so maintenance isn't blocked waiting on code retrieval.
No notes yet