Enugula Estates · Ops Dashboard v2

Monday, August 17, 2026

7:00 PM ET · evening
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.

⏱ 60-second summary

  1. No new Slack activity this window (3–7pm ET) — all open ops items carry forward unchanged from the midday report.
  2. Marriott Enterprise ID (EID) renewal is now on its 3rd/4th automated warning (latest Aug 17, 7:06am) with no confirmation yet — this blocks Marriott channel connections and needs someone on the phone with Marriott support. Source ↗
  3. Money picture unchanged this window: $5,828.46 lost this week, $180 recovered, ~$2,800 at risk, $1,099.26 pending ruling. Reminder: unread email ≠ unhandled — many OTA cases (Vrbo/BDC) are worked directly in the extranet, not via email replies.
  4. Revenue dashboard update: August tracking at $69,243 revenue / 14.1% occupancy / $17 RevPAR; September only $16,735 / 2.0% occupancy / $4 RevPAR — both showing steep day-over-day pickup declines flagged by the bot. Source ↗
  5. Automation health is stable — Metro guest list and Revenue dashboard jobs ran fine; Ratings refresh job was still running as of the digest, no failures reported.

📅 Deadlines in view

2026-08-23
Hideaway 1031 bedbug treatment expected complete/inspected
Link ↗
August revenue
$69,243
▲ live
August occupancy
14.1%
August · RevPAR $17
September revenue
$16,735
▲ live
September occupancy
2.0%
September · RevPAR $4
Lost this week
$5,828
▼ disputes

Needs your attention oldest first · decisions above excluded

1
Marriott EIDs about to expire Now on its 3rd/4th automated notice (Aug 15, 16, 17) with no renewal confirmed — risks losing Marriott channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1).
2
Inwood on the Park liability insurance proof 'Immediate action required' notice sitting unresolved since Aug 15 — could jeopardize the property's insurance standing.

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$5,828
Recovered this week
$180
At risk
$2,800
Awaiting ruling
$1,099
Stylish Sanctuary Stripe disputeunknown
Evidence submission window closing soon — no confirmation evidence has been filed yet.
Stripe dispute lost — Jennifer Snyder$1,812.33
Ruling final, dispute lost.
Stripe dispute lost — Addi Sahele$45
Ruling final, dispute lost.
Stripe dispute timed out$2,035.80
Automatically resolved in guest's favor due to missed evidence deadline — ruling final.
James Green Vrbo refund (HA-rT42bOa)unspecified
Vrbo pressing again for confirmation of when refund was initiated; we've confirmed processing but Vrbo still following up.
BDC case — Clemmons Diane (reservation 5273694921)unspecified refund offer
Booking.com following up again on status of the refund offer we made — needs a reply.
Wendy reimbursement requestunspecified
Guesty auto-nudge again (Aug 17) — Wendy still hasn't responded.
Reimbursement request to Shari — closed, no action neededclosed
Reimbursement request to Fatima — closed, no action neededclosed

📞 Calls to make

Marriott
Case 00195423, EID penug349 renewal + channel connections Westshore 46.2, Hideaway 1182.1, Labor 1215.1 — now urgent given repeated EID expiry notices. Link ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Marriott EIDs about to expireRepeated automated notices (Aug 15, 16, 17) — still no renewal confirmedLink ↗
Inwood on the Park liability insurance proofStill needs insurance doc submissionLink ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute pendingLink ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendorLink ↗
Marriott Jamie Wagner caseFinal-attempt notice, urgent reply still neededLink ↗
BDC listing delisted (Downtown 1BR w/ pool)7-day bookability countdown continues, still needs availability re-added via GuestyLink ↗
Stripe dispute lossesThree lost ($1,812.33 + $45 + $2,035.80); Stylish Sanctuary evidence dueLink ↗
Monroe (weekly focus target) — connectivity/appliance issuesMonroe 5033 resolved; 4929 internet and 4945 listing removal still pending; tax config question queued for SODLink ↗
Labor 1419 AC/PVC leakListing reactivated; PVC part status still unconfirmedLink ↗
Overdue work orders (general)PM followed up again asking for ETAsLink ↗
Vrbo unauthorized event riskStill needs reviewLink ↗
Labor 1375 bathroom lightsCleaner-reported, handyman still checking as of eveningLink ↗

👤 Open items by owner

WhoOpenOldestItems
Karla6Monroe connectivity, Marisol lock, various maintenance tickets
Jam & Aira5TV remote, dishwasher, cabinet, tub peeling, bathroom lights
Pruth4Marriott EID renewal, insurance proof, Stripe disputes, Vrbo refunds
Vishal3Marisol lock vendor meeting, Marriott EID escalation, PM overdue work orders

The big issues, explained

Marriott EID expiration risk

Critical

What’s going on Marriott has sent repeated automated warnings (Aug 15, 16, 17) that Enterprise IDs (EIDs) tied to the Marriott channel are about to expire, with no renewal confirmed yet.

Why it matters If EIDs expire, Marriott channel connections (Westshore 46.2, Hideaway 1182.1, Labor 1215.1) could be disrupted, cutting off bookings from that channel.

VVishalMMarriott support

Inwood on the Park insurance proof overdue

Critical

What’s going on Property insurer sent an 'immediate action required' notice for proof of liability insurance, still unresolved since Aug 15.

Why it matters Missing proof of insurance can jeopardize coverage or lead to policy cancellation for the property.

PPruth

Hideaway 1031 bedbugs

Serious

What’s going on Treatment ongoing, expected complete/inspected by Aug 23; separately, there's an invoice dispute with vendor Burns.

Why it matters Guest safety/health issue plus a vendor billing dispute that could affect costs.

KKarlaJJam

BDC listing delisted — Downtown 1BR w/ pool

Serious

What’s going on Booking.com delisted the property; a 7-day bookability countdown is running and availability still needs to be re-added via Guesty.

Why it matters Continued delisting risks losing the listing entirely and lost bookings during the countdown.

MMc Neil

Smaller items

Wendy reimbursement request stalled awaiting guest reply
Guesty auto-nudge again on Aug 17 — Wendy hasn't responded. LJ Link ↗
BDC case — Clemmons Diane reservation awaiting our reply
Booking.com following up again on refund offer status — needs our reply. Vera/Yves Link ↗
James Green Vrbo refund follow-up awaiting Vrbo confirmation
Vrbo pressing again for confirmation of when the refund was initiated. Patrick/Issa Link ↗

💡 Ideas & 🔁 patterns

Marriott automated EID notices repeating without resolutionThree+ automated notices have gone out over three days without confirmation, suggesting the reply channel or ownership of this task is unclear.
Fix: Assign a single owner to call Marriott support directly rather than relying on email replies to an unmonitored inbox.
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