🗒 Your notes for today 12 · from notes/<date>.md, matched against today’s traffic
Nolan call — no answer, emailed 📞 CallNolan call: tried him twice, no answer. Emailed him instead. (Standing call: Kota North 1143 hot water.)
Owner — VishalStatus — no signal in this window
Next: Follow up with Nolan again or escalate via Kota North maintenance channel.
Mayehouse 215/217 — Daniella declined unit move 🔴 DecisionMayehouse / Daniella: she said no to moving the terminating units to other units. 215 and 217 are supposed to be completed by Monday; times are in her email.
Owner — Karla / cleaning coordinatorsStatus — corroborated — ledger shows 215/217 offboarding logistics active, units blocked from Sunday, final clean instructions issued
Next: Confirm completion by Monday per Daniella's email.
Unit performance review with Pruth 🛠 ProjectUnit performance with Pruth: run the "update unit performance" in Slack, pull the updated chat, then discuss with Pruth.
Owner — VishalStatus — no signal in this window
Next: Run the update-unit-performance Slack command and schedule the Pruth discussion.
Company direction 🗣 DiscussCompany direction: decide what direction we want the company to move in.
Owner — VishalStatus — no signal in this window
Next: Block time to think through strategic direction.
Labor — losing 20 units ⚠️ RiskLabor — losing 20 units. Leases expire August 31 and October 31, 10 units per cycle. August 31 is close, so month-to-month may be the play.
Owner — VishalStatus — no signal in this window — Aug 31 deadline approaching
Next: Decide on month-to-month strategy before Aug 31.
Shiv's call — Aug 23 📞 CallShiv's call is August 23rd.
Owner — VishalStatus — no signal in this window
Next: Prep for the Aug 23 call.
Sam's review — check if posted ↩️ Follow-upSam's review (the Airbnb I stayed at): check whether it posted.
Owner — VishalStatus — no signal in this window
Next: Check Airbnb listing for the review.
Mark — Scottsdale inquiry ↩️ Follow-upMark: follow up on the Scottsdale unit inquiry.
Owner — VishalStatus — no signal in this window
Next: Follow up with Mark on Scottsdale unit.
Stylish reviews below 5 stars 🛠 ProjectStylish reviews: break out everything below 5 stars and take action.
Owner — VishalStatus — corroborated — digest shows a new 3-star and a 2-star review notification came in this window
Next: Pull the sub-5-star reviews and assign follow-up action per review.
Accountant prep 🛠 ProjectAccountant: decide what to talk to my accountant about. Research to prep — salary implications for an LLC vs an S-corp, and the QBI deduction. Bring questions, not conclusions; the accountant decides.
Owner — VishalStatus — no signal in this window
Next: Research LLC vs S-corp salary implications and QBI deduction ahead of accountant meeting.
Stripe → Karla automation 🛠 ProjectStripe → Karla automation: I want Stripe activity routed to Karla automatically instead of me relaying it. Scope it out.
Owner — VishalStatus — no signal in this window
Next: Scope the Stripe-to-Karla routing automation.
CLSF-06310832 deadline warning ↩️ Follow-upCLSF-06310832: docs were requested, deadline August 21. If it isn't answered before then, tell me ahead of time so I can message the team.
Owner — VishalStatus — still unanswered as of this run — deadline is tomorrow
Next: Message the guest-comms team now to get docs in before Aug 21 deadline.
💰 Money unread ≠ unhandled — team may be working cases in the extranet
🆕Shurooq $325 refund demand$325
Guest requesting partial refund for smoke smell/stains at a Dallas unit. Response deadline Aug 22 10PM CDT.
—CLSF-06310832 (Dana) reimbursement — docs due Aug 21unquantified
Airbnb requested supporting docs (damage waiver status, garage opener receipt) to move the claim forward; deadline is tomorrow.
✓CLSF-06300786 — Airbnb reimbursement closed against usclosed
🎯 Handling gaps — coach the team 4 open · loss-exposure emails opened but not resolved in our favor
—Taylor declined-to-pay reimbursement — unresolved 66h+
unquantifiedWhat happened Guest declined to pay for damages; Airbnb's Guesty help window is open until Sept 2 but the notification has sat unread/unanswered for over 66 hours.
The gap Team has not requested Airbnb Support help within the window despite having until Sept 2 — risk of missing the deadline if left unactioned.
Coach the team File the Airbnb Support help request now rather than waiting near the Sept 2 cutoff.
Owner: Guest-comms team
—Generali Claim #26135681-01 — unread, 51.8h
unquantifiedWhat happened Insurance claim notification remains unread and unanswered on the pruth mailbox for over 51 hours.
The gap Claim sat unread past the point where it should have been triaged.
Coach the team Open and review the claim; respond or accept payment to close it out.
Owner: Ops team
—Generali Claim #26135682-01 — unread, 50h
unquantifiedWhat happened Insurance claim notification remains unread and unanswered across both mailboxes for 50 hours.
The gap Claim sat unread past the point where it should have been triaged.
Coach the team Open and review the claim; respond or accept payment to close it out.
Owner: Ops team
🆕Expedia guest-contact request (Patrick Orfano) — no refund needed but unactioned
$0 — favorable outcome already confirmed by ExpediaWhat happened Expedia completed the guest contact request and confirmed no refund is owed since we tried everything to reach the guest; thread is favorable but still sitting unread.
The gap No acknowledgement sent back; worth confirming receipt to close the loop cleanly.
Coach the team Acknowledge receipt and file/close the case.
Owner: Guest-comms team
The big issues, explained
✓Inwood Park 3316 water outage — resolved same-day
GoodWhat’s going on Guest reported water off for a couple hours; team called the building, initially got voicemail, retried, confirmed with maintenance an interruption was in progress and would clear in ~45 min. Water confirmed back on by guest before 9 PM.
Why it matters Fast, well-documented escalation with guest confirmation closing the loop — a model example of handling an emergency maintenance issue.
GGuest-comms teamNext: No further action needed — closed.