What happened Guest Kwang declined to pay for reimbursement claim; notice says escalate to Airbnb Support by Sept 15 if we still want reimbursement.
The gap Read but not escalated to Airbnb Support yet within the window.
Coach the team File the Airbnb Support escalation promptly rather than letting the Sept 15 deadline approach unaddressed.
What happened Airbnb requested more information/updates on the reimbursement request; unread/unanswered 6.1h.
The gap Action-required documentation request sitting unanswered past the 1h flag threshold.
Coach the team Guest-comms should pull required docs and respond within Airbnb's stated window to avoid denial.
What happened Immediate-action lease-compliance notice from Greystar/Inwood on the Park sitting unreplied 16.5h (part of a longer-running compliance risk).
The gap Action-required final notice unanswered well past the 1h threshold.
Coach the team Submit proof of liability insurance to the leasing office today to close out compliance risk.
| Item | Status | Trend | Source |
|---|---|---|---|
| Skyhouse lease renewal — 72h sign window closing tonight | unreplied 61-62h, deadline imminent | ▲ | Link ↗ |
| Generali claim 26135682-01 — highest risk open claim | still unread per ledger, escalating | ▲ | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Guest-comms | 10 | Vrbo unauthorized event risk, Generali claims, Kwang decline, CLSF-06426331, Susannah review denial, various reimbursement clocks | |
| Maintenance coordinators | 3 | Kota North 1137 Wi-Fi, Labor 1321 garage fob, Monroe connectivity | |
| Vishal / ops | 2 | Skyhouse lease renewal, Inwood liability insurance notice |
What’s going on Both the countersigned lease and the earlier renewal thread from Skyhouse Apartments have sat completely unreplied (61-62h), and the property's own 72-hour sign window is closing tonight.
Why it matters Missing the signing window risks losing/delaying the lease renewal for a managed unit and looks unprofessional to the PM.
VVishal