Enugula Estates · Ops Dashboard v2

Friday, August 14, 2026

7:00 PM ET · evening
Blue Slack ↗ · orange Email ↗ · 🆕 new · ⬆ escalated · ✓ done · Day chips age automatically. Every line linked.
SummaryJanine callDeadlinesDecisionsAttentionMoneyWatchlistOwnersBig issuesSmallerTeamIdeas

⏱ 60-second summary

  1. No new Slack activity this window (3–7pm); all movement came via email, and most of it is re-surfacing items you already have open (per team habit, unread ≠ unhandled — OTA cases are often worked in the extranet).
  2. New: Vrbo flagged a possible unauthorized event/house-party risk at one of your properties — needs a look before it becomes a real incident. Source ↗
  3. PM (Jam) is now directly chasing both the Labor 1419 PVC pipe/AC leak and the general overdue-work-orders list a second time — both risk becoming a trust issue with the PM if ETAs aren't sent. Source ↗
  4. Money items unchanged this window: Mary's $1,000 Tulsa request is due tomorrow (Aug 15, 4PM CDT); Shameer reimbursement remains declined with an Aug 28 window. Source ↗
  5. Revenue dashboard: August pacing at $291,718 revenue / 64.3% occupancy (up nicely on yesterday's pickup); September still early at $75,191 / 10.8% occupancy.

📅 Deadlines in view

2026-08-15
Respond to Mary's $1,000 Airbnb payment request (Tulsa) by 4PM CDT
Link ↗
2026-08-28
Shameer reimbursement — Airbnb's window to act after guest declined to pay
Link ↗
2026-09-08
Chandra Sellappan Stripe dispute ($604.26) — bank decision expected
Link ↗
August revenue
$291,718
▲ live
August occupancy
64.3%
August · RevPAR $72
September revenue
$75,191
▲ live
September occupancy
10.8%
September · RevPAR $19
Lost this week
$3,793
▼ disputes

Needs your attention oldest first · decisions above excluded

1
—Marisol CS lock refusal Still unresolved — needs either an alternate vendor or a direct meeting with Vishal to break the impasse.
Slack thread ↗
2
—Overdue work orders — PM escalation PM (Jam) has now followed up twice asking for ETAs on tickets open >2 weeks; no reply sent yet this window.
Gmail thread ↗
3
🆕Vrbo unauthorized event risk Vrbo warns a recent booking may be a disruptive house-party risk — needs review to avoid a neighborhood complaint or account penalty.
Gmail thread ↗

💰 Money unread ≠ unhandled — team may be working cases in the extranet

Lost this week
$3,793
Recovered this week
$135
At risk
$2,800
Awaiting ruling
$1,099
—Mary $1,000 Airbnb payment request (Tulsa)$1,000
Response due Aug 15 at 4PM CDT.
Link ↗
—Chandra Sellappan Stripe dispute$604.26
Evidence submitted; bank decision expected by Sept 8.
Link ↗
—Shameer reimbursement declinedunspecified
Guest declined to pay; Airbnb gives until Aug 28 for next step.
Link ↗
—Stylish Sanctuary Stripe dispute — evidence dueunspecified
Reminder received; evidence submission window closing soon.
Link ↗
—Airbnb reimbursement CLSF-06300786unspecified
Guest claims they paid a damage waiver — Airbnb wants clarification before proceeding.
Link ↗
—Airbnb reimbursement CLSF-06337846unspecified
New AirCover specialist (Edward K) assigned, awaiting our response.
Link ↗
—Wendy reimbursement requestunspecified
24-hour response window sent Aug 14; awaiting Wendy's reply.
Link ↗
—Carol reimbursement requestunspecified
In review via Guesty.
Link ↗
✓Reimbursement request to Shari — closed, no action neededclosed
Link ↗
✓Reimbursement request to Fatima — closed, no action neededclosed
Link ↗

🔁 Recurring watchlist

ItemStatusTrendSource
Monroe (weekly focus target) — connectivity/appliance issuesNo update this window; Monroe 5033 no-show maintenance ticket and Monroe 4929 internet tech visit both still pending—Link ↗
Hideaway 1031 bedbug claim/cost decisionTreatment ongoing through Aug 23; Burns invoice dispute still pending—Link ↗
Marisol CS lock refusalNo resolution; needs Vishal meeting or alternate vendor—Link ↗
Marriott Jamie Wagner caseFinal-attempt notice from HVMB support, urgent reply still needed▲Link ↗
Stripe dispute lossesTwo disputes lost ($1,812.33 + $45) now final; Stylish Sanctuary evidence still due—Link ↗
Labor 1419 AC/PVC leakPM (Jam) chased again this window for PVC part status — no confirmation sent yet▲Link ↗
Overdue work orders (general)PM followed up again this window asking for ETAs on tickets open >2 weeks▲Link ↗
Vrbo unauthorized event riskNew flag from Vrbo about a possible house-party booking — needs review▲Link ↗

👤 Open items by owner

WhoOpenOldestItems
Karla3Marriott Jamie Wagner escalation; overdue work orders; Vrbo unauthorized event risk
Vishal1Marisol CS lock refusal — needs decision/meeting

The big issues, explained

⬆Overdue work orders — PM patience wearing thin

Warn

What’s going on PM (Jam) has now sent two follow-ups (this window and prior) asking for ETAs on tickets open more than two weeks, including the Labor 1419 AC/PVC leak.

Why it matters Repeated unanswered PM escalations risk damaging the property-manager relationship and could lead to the PM pulling properties or escalating further.

KKarla
Work orders follow-up ↗ Labor 1419 PVC follow-up ↗

Smaller items

🆕Vrbo unauthorized event risk flag New
Vrbo flagged a recent booking as a possible house-party/disruptive-event risk; needs a quick review of the reservation and guest. Karla Link ↗
—Airbnb Support — guest Shurooq issue Unread
New unread Airbnb Support message needs review. Karla Link ↗

💡 Ideas & 🔁 patterns

PM escalations recurring on same ticketsThe PM has now sent repeat follow-ups on the same overdue work orders (including Labor 1419) across multiple days without an ETA reply from our side.
Fix: Set a standing daily check on the PM's work-order thread until each ticket gets a dated ETA reply.
No notes yet