What happened AirGarage sent a detailed rebuttal of our parking cancellation/refund history (Feb–May charges, disputed re-billing for 2 spaces) and we have not replied.
The gap Team opened/read a detailed counterparty rebuttal but has not responded to correct the record or negotiate.
Coach the team Reply promptly disputing or clarifying the account history before AirGarage escalates further or reports it to collections.
What happened Airbnb's AirCover team requested documentation to review a theft/cleaning reimbursement claim (Vianey Andrea reservation); a second reminder ('Please review our feedback and make updates') has also come in.
The gap Two separate action-required emails on this claim have gone unanswered (2.7h and 15.8h since last message).
Coach the team Submit the requested documentation promptly to keep the claim moving; don't let a second reminder land before the first is answered.
| Item | Status | Trend | Source |
|---|---|---|---|
| Schlage lock account deletion / mass lockout | Active incident — re-registering locks unit by unit | — | Link ↗ |
| Who | Open | Oldest | Items |
|---|---|---|---|
| Guest-comms | 15 | Marriott instay issues, Generali claims, review-removal requests, reimbursement threads, Sabrina tow, CLSF cases | |
| Maintenance coordinators | 6 | Inwood Park 4316 alarm, Westshore Palms 63 blinds/patio, Asteria 213 lockbox tether, various property tickets | |
| Karla / ops | 4 | LJ shift restructure, Mayehouse offboarding, Turno suspension, Stripe weekly check |
What’s going on Schlage account was deleted, forcing a unit-by-unit re-registration of locks across Skyhouse, Labor, Inwood, and Cold Storage. Overnight team is actively updating backup codes as part of the recovery.
Why it matters Guests could be locked out of units mid-stay until every lock is re-registered; this is an active operational fire.
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