🗒 Your notes for today 12 · from notes/<date>.md, matched against today’s traffic
Nolan call — Kota North 1143 hot water 📞 CallTried Nolan twice, no answer. Emailed him instead.
Owner — VishalStatus — no signal in this window
Next: Follow up with Nolan again or wait for email reply.
Mayehouse / Daniella — 215/217 offboarding 🛠 ProjectDaniella said no to moving terminating units to other units. 215 and 217 supposed to be completed by Monday; times are in her email.
Owner — Karla / cleaning coordinatorsStatus — Ledger shows units blocked from Sunday, final clean instructions issued — in progress.
Next: Confirm 215/217 completed by Monday per Daniella's timeline.
Unit performance review with Pruth ↩️ Follow-upRun the "update unit performance" in Slack, pull the updated chat, then discuss with Pruth.
Owner — VishalStatus — no signal in this window
Next: Run the automation and schedule discussion with Pruth.
Company direction 🗣 DiscussDecide what direction we want the company to move in.
Owner — VishalStatus — no signal in this window
Next: Block time to think this through.
Labor — losing 20 units ⚠️ RiskLeases expire Aug 31 and Oct 31, 10 units per cycle. Aug 31 is close, so month-to-month may be the play.
Owner — VishalStatus — no signal in this window
Next: Decide on month-to-month approach before Aug 31.
Shiv's call 📞 CallShiv's call is August 23rd.
Owner — VishalStatus — no signal in this window
Next: Prep for the Aug 23 call.
Sam's review ↩️ Follow-upCheck whether Sam's review (the Airbnb I stayed at) posted.
Owner — VishalStatus — no signal in this window
Next: Check listing for the review.
Mark — Scottsdale unit inquiry ↩️ Follow-upFollow up on the Scottsdale unit inquiry.
Owner — VishalStatus — no signal in this window
Next: Reach out to Mark on Scottsdale inquiry status.
Stylish reviews below 5 stars 🛠 ProjectBreak out everything below 5 stars and take action.
Owner — VishalStatus — no signal in this window
Next: Pull review list and triage sub-5-star reviews.
Accountant prep 🛠 ProjectDecide what to talk to my accountant about. Research salary implications for LLC vs S-corp, and the QBI deduction. Bring questions, not conclusions.
Owner — VishalStatus — no signal in this window
Next: Research LLC vs S-corp + QBI before the meeting.
Stripe → Karla automation 🛠 ProjectRoute Stripe activity to Karla automatically instead of Vishal relaying it. Scope it out.
Owner — VishalStatus — Karla ops set up a weekly Stripe check reminder this week — partial progress toward this.
Next: Scope the automation build with eng.
CLSF-06310832 deadline warning 🔴 DecisionDocs were requested, deadline August 21. If it isn't answered before then, tell me ahead of time so I can message the team.
Owner — VishalStatus — Deadline has now passed (Aug 21) with no reply sent — 86.6h unanswered per audit. The advance warning did not happen in time.
Next: Message the team now to close this out immediately.
💰 Money unread ≠ unhandled — team may be working cases in the extranet
—Stripe disputes — no change this window$604.26 pending (Chandra Sellappan); $45 and $1,812.33 lost rulings final
No new Stripe payout/dispute activity in this window. Chandra Sellappan dispute still awaiting decision (expected by Sept 8); Addi Sahele ($45) and Jennifer Snyder ($1,812.33) rulings remain final/lost.
—Shurooq $325 refund demand$325
Guest requesting partial refund for smell/couch stains at Dallas unit; deadline Aug 22 10PM CDT, still unanswered.
—Amazon retrocharge — unreturned chairs$325.28
Visa charged for unreturned JCAJCA dining chair set after refund window missed; thread opened, unreplied 21.2h.
🎯 Handling gaps — coach the team 3 open · loss-exposure emails opened but not resolved in our favor
—Amazon retrocharge for unreturned chairs
$325.28What happened Amazon charged our Visa $325.28 for a retrocharge because the dining chair set wasn't returned by the deadline; thread opened but never replied.
The gap Team opened/read the retrocharge email but sent no reply or dispute; item unreturned by Aug 16 deadline.
Coach the team Confirm whether the item was actually shipped back; if so, dispute the charge with tracking proof. If not returned, note the loss and prevent recurrence by tracking Amazon return windows.
Owner: Pruth / ops
—Pace refund request — deadline missed
$45.91What happened Guesty forwarded Pace's $45.91 partial refund request with a response deadline of 1:27PM CDT Aug 21; deadline passed with no reply.
The gap Team opened/read the request but never responded before the stated deadline.
Coach the team Reply immediately even after deadline to salvage goodwill; going forward, flag any Guesty 'respond before' deadline for same-day action.
Owner: Guest-comms
—Vrbo unauthorized event risk flag
unquantified — potential account/listing riskWhat happened Vrbo flagged a booking (HA-kWKyZEI) as possible house-party risk and asked us to contact the guest; thread unread 17.7h.
The gap No evidence the guest has been contacted per Vrbo's recommended steps.
Coach the team Contact the guest to confirm trip purpose per Vrbo's house-party policy and document the conversation; cancel without penalty if still uncomfortable.
Owner: Guest-comms